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ISSUE - 21 - Summer 2005/2006

Steps to franchising your great idea

Franchising is a great way of growing a business because it attracts capital for expansion from quality people. Franchisees have a personal stake in the success of the franchise network they join, so are more highly-motivated than salaried staff.

Ideally, if you're thinking of franchising it's because you are already operating a successful store or service. That is, you have effectively run a pilot and so are expanding a proven business. However, it's also true that some businesses have operated as franchises from the very beginning and done very well.

The first steps to establishing a franchise network are to ensure that:

• your business idea is suitable for franchising, and
• you are suited to being a franchisor.

Each of these is worthy of an article in its own right and you can also find plenty of advice about them on the internet, through the Franchise Council of Australia or by contacting a specialist franchise consultant. For the purposes of this article we are going to assume that you have decided franchising is the right path for you and your business, and want to know the next steps to take to build your franchise system. The following will set you on the right path.

1. Develop and document a business plan and expansion strategy. These should cover such things as what markets you want to target and in what order (e.g. your local area, the whole state, interstate, overseas), how fast you want to grow (this year, in the next five years, in the long term), how your territories will be defined (according to postcode or other geographic definition, by numbers of population etc.).

2. Do your figures. Ideally this will involve coming up with financial projections over at least three years. Besides confirming the economic feasibility of your franchise, it will help you establish the right level of franchise fees, royalties, advertising levies and any other charges on franchisees.

3. Take a magnifying glass to your existing business . You want to eliminate any weaknesses before you embark on franchising and at the same time you can identify and start to implement any adjustments that may be needed for the system to cope with your projected growth.

4. The above process will help you with another crucial step, which is to create a detailed operations manual . Often known as ‘the franchisees' Bible', this sets out every detail of your business system and is generally considered to be the key to success in franchising, where consistency and uniformity are a must.

5. Develop your supporting systems. These include your strategies for recruiting quality franchisees (at least equal in priority with a good operations manual), your training programs (a ‘must have' item on franchisees' shopping lists) and your marketing programs (for both selling your franchises and selling your product/service).

6. Get the legal documentation in place . At the very least you need to register your trademarks and other intellectual property and develop a franchise agreement and disclosure document that conform with the Franchising Code of Conduct , the legislation that regulates franchising in Australia.

Once you've completed all these steps, you're ready to start recruiting franchisees – but that's a topic for another article!

Eric Morgen is a director of Franchise Developments Management Consulting.

Ph (03) 9867 7666

Web www.franchisedevelopments.com.au


More

Tasmania-based Leon Cupit is one new franchisor who can confirm the benefits of following the rights steps when establishing a franchise. A successful domestic builder, Leon says “My body was beginning to complain after all those years of labour on building sites. I didn't want to retrain, but it so happened that I'd done a few pre-sale property inspections for friends of mine who were buying homes, and I decided to branch out in that direction”.

Leon was so successful as a sole operator that he decided to franchise the concept, and has just launched his system, Independent Property Inspections, across Tasmania and Victoria, with other states to follow. “I took me about two years, but it has been well worthwhile getting everything right,” Leon says. “Since we launched our marketing campaign we've been getting about two enquiries a day – it's really exciting.”

www.franchise.org.au




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