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Insurance - What happens when things go wrong?
Even with the best will in the world, sometimes there are problems when insurance doesn’t quite meet your requirements. Who can you turn to for assistance?
The Financial Ombudsman Service provides assistance in resolving conflicts between consumers and insurance companies
Ph: 1300 780 808
www.fos.org.au
The Private Health Insurance Ombudsman provides an independent service to assist consumers with health insurance problems
Ph: 1800 640 695
www.phio.org.au
SmartMoney is the Australian Securities and Investment Commission’s website and gives information on a range of insurance and other financial products
Ph: 1300 300 630
www.moneysmart.gov.au
Smartraveller is the government’s travel advisory and consular assistance service
Ph: 1300 555 135 from Australia,
+61 2 6261 3305 if overseas
www.smartraveller.gov.au
To speak to an Australian-based insurance professional today, call 13 50 50, visit www.apia.com.au or drop in to an Apia branch to find out more.
