Mobile phone complaints hit record high
The Telecommunications Industry Ombudsman (TIO) received 122,834 complaints about mobile phones in 2011–12, which is a 9.3 per cent increase from the previous year.
The three most common complaints were ‘poor coverage’, ‘the quality of information given to consumers at the point of sale’ and ‘mobile billing disputes’, which accounted for 65,621 complaints.
The new Telecommunications Consumer Protection Code, which comes into operation from next year will mean that all major providers will be required to send an SMS message to users when they reach 50, 85 and 100 per cent of their data allowance.
Are you satisfied with your mobile provider?
Read the full Telecommunications Industry Ombudsman (TIO) Annual Report.
The telecommunication industry in Australia has seen an unprecedented uptake in smartphones over the past three years, with telecommunication operators more than happy to keep on selling plans to customers. As a result of this, one of the issues which has developed, is that at any large event you attend in Australia there is a lack of telecommunication data, making it incredibly difficult to make a phone call or use your phone to access the internet. This is not just an issue in terms of being able to use a service you are paying for, but also in case of emergency.
One of my biggest passions in life is sports and that passion sees me attending a sporting event almost every weekend ranging from football to horse racing. I have slowly seen the quality of the networks degrade over the past three years to the point where you cannot access the internet at any break of play in the football at the MCG.
The Telecommunications Industry Ombudsman (TIO) Annual Report showed an increase in the most common complaint ‘poor coverage’ to 31,465 for the 2011-12 year. Unless this serious telecommunication issue is addressed, more complaints will be made and Australia will continue to look technically inferior to international visitors.
Do we pay too much for our mobile phone bills considering the service and coverage we receive in Australia? Have you ever made a complaint?
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