My Centrelink Meltdown
As a DSP pensioner, I have noticed that nowadays it is impossible to get through to a customer service officer on the DSP phone line. So I got someone to take me into a Centrelink Office yesterday only to be directed to their telephones as the customer service officers don‘t deal with change of circumstances notifications anymore.
She told me it was a 20 minute wait on the phone. I doubt that very much, people are waiting over two hours often.
I told her I had arthritis, a bad back and couldn‘t hold the receiver up that long and that I would complain. She smartly and sarcastically replied do that.
So I used their free phones to phone my Federal Labor MP‘s local office, explained I was a voter in his electorate and the situation I was in, that I had requested to see a customer service officer but had been directed to the phone. She immediately sorted it out and within a few minutes a Centrelink Team Leader saw me and sorted my updates and queries out quickly.
Whatever you do don‘t raise your voice, be polite etc as three big security guards began to move towards me when I initially queried. But then they moved because I was keeping my cool. If people start shouting etc they will throw them out.
I only deal with the bastards on the internet