Pensioners could be Centrelink’s next target: leaked documents

‘Estimated savings over the forward estimates cannot be achieved without undertaking sensitive cohort reviews,’ states the submission.

Pensioners could be Centrelink’s next target: leaked documents

Leaked documents obtained by Guardian Australia show that pensioners could be robo-debt’s next target, under a proposed expansion of Centrelink’s automated debt collection program.

The confidential documents seen by Guardian Australia reveal that thousands of pensioners and other sensitive welfare recipients could be targeted in order for the Morrison Government to achieve its promised $2.1 billion in budget savings.

The documents stamped ‘PROTECTED CABINET’, show that if over-65s and other welfare recipients weren’t targeted, the robo-debt scheme would fall $600 million short of its required budget savings unless it is expanded to include recipients originally quarantined from data matching.

Those who were originally quarantined include pensioners aged 65 and over, people living in remote areas, people who are homeless and those with disabilities.

“Estimated savings over the forward estimates cannot be achieved without undertaking sensitive cohort reviews,” states the submission.

The documents say that the department needs to undertake an extra 1.6 million income reviews over the next three years to reach the promised savings, including 350,000 debt-recovery reviews among ‘sensitive’ groups.

If Government Services Minister Stuart Robert and the Social Services Minister Anne Ruston support the plan, the cabinet will next month consider a “staged approach” to the expansion, say the documents.

A spokesperson for Mr Robert said, “The Government is not considering any proposal to commence online compliance for vulnerable Australians”, and would not elaborate on whether over-65s were being considered.

The proposal seen by Guardian Australia says the Government would conduct 40,000 income reviews for people aged 65 to 74 this financial year, checking for welfare overpayments from business income, bank interest and pay-as-you-go income, as well as other pilot programs for sensitive people and those living in remote areas.

The proposal, which would not require legislation to implement, has renewed debate over the controversial robo-debt program about to be examined by the Senate.

“Mr Robert must now categorically, with no weasel words, tell the Australian people all these groups will continue to be protected from the cruel menace of robo-debt,” said Labor’s government services spokesman Bill Shorten.

During the robo-debt scandal in 2017, the Government had initially excluded this ‘sensitive cohort’ of welfare recipients.

If this proposal goes ahead, and according to the documents it has “broad support”, 240,000 older Australians, 40,000 people in remote areas and 70,000 others previously considered vulnerable by Centrelink would be subject to the debt recovery program.

The department estimates about $430m would be raised from those aged 65 and over.

The submission is purportedly expected to be presented to the Cabinet in the 2019-20 mid-year economic and fiscal outlook.

When approached for comment on the possibility of the program being extended, Mr Robert’s spokesman said: “Income compliance for our targeted welfare system is not new. It has been in place since the 1980s. In fact, online income compliance was ramped up with data matching under the former Labor Government in 2011.”

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    COMMENTS

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    patti
    26th Aug 2019
    10:04am
    Go ahead. But unless they can prove that I owe them money I won't be paying up
    johnp
    26th Aug 2019
    10:39am
    patti; if you have them, you will have to quickly close all your financial accounts first as they will just steal from them !!
    Nanna75
    26th Aug 2019
    11:12am
    Easier said than done. I've just gone through months of hell and the loss of nearly $200 per fortnight because centrelink said thry had no proof of a small pension I'd been receiving from overseas and therefore owed them money for overpayment. I contact the pension department of the country involved and they sent me a schedule of payments since 2007 when y late husband and I qualified for this. I remember going to the local Centrelink office and getting the original letter stamped as read, but I cannot lay my hands on it, I possibly threw it out after sorting my late husband's personal affairs and downsizing. I haven't a leg to stand on, so have to make do with this smaller pension and pay back the overpayment in installments.
    Misty
    26th Aug 2019
    11:31am
    Nanna75 I had the same problem with Centrelink after my hausband died, they said I hadn't notified them about his super but like you I clearly remember talking to them about it. I did query it and they halved the amount owing which I paid back in instalments.
    Don't give up without a fight, some of the staff are very good and see your side.
    GeorgeM
    26th Aug 2019
    1:30pm
    Not so simple, patti! They don't prove anything - you are assumed guilty until YOU prove that you are innocent! I am sure Nanna75's case is very typical of how this is going to hit pensioners if they sit back and accept this robo-debt crap.
    Aussie
    26th Aug 2019
    1:46pm
    I receive small pension for my work in USA many yeas ago and I declared also USA report to Centrelink of any increase on the US pension - it is all recorded on my Gov. records. In some of your cases need to be sure the O/S pension is reported and also ensure the foreign country have reciprocal pension arrangements. If they do not you must reported and send then a copy of the receipt or bank transfer into your account (Remember they are checking your account'S) otherwise they will find out and trouble begin with or without the F... Robo system ------ so be careful of this seat warmers bastards that have no brains to find another alternative to comply to the election promise ....bastards
    GeorgeM
    26th Aug 2019
    2:03pm
    The Senate had recommended that the Robo-debt system be suspended however the Govt has ignored it, raising the question of the relevance of the Senate itself!
    BTW, Labor designed this system, while Shorten was there as Minister for Fin Services and Super - he didn't even stop the Super tax rorts by the wealthy! Typical Labor-Liberal Tag Team actions are being played out, as has happened for all Age Pension rules.

    All those who have not supported Universal Age Pension can now see why it is important to get these nasty Liberal / Labor Govts out of the Retirees lives by scrapping all current Age Pension rules and implement Universal Age Pension with NO tests and based only on Age and Residency.
    johnp
    1st Sep 2019
    1:42pm
    Agree with GeorgeM esp. implement Universal Age Pension with NO tests
    Fair Dinkum
    26th Aug 2019
    10:14am
    perhaps they should put robodebt onto the corrupt politicians and how they rip of the tax payers with there perks like $ 180.00 for a meal allowance this is downright corruption and the people that control this and allocate this much to these politicians need controlling as well. we could save millions if past politicians had all there benefits cancelled and if the recent mod was allocated more reasonable perks they would not have to chase the pensioners for the few dollars they need
    johnp
    26th Aug 2019
    10:37am
    Agree with most comments here; current govt makes me feel quite nauseous actually
    libsareliars
    26th Aug 2019
    2:02pm
    Spot on Fair Dinkum, they would have a huge surplus if they stopped all the lurks and perks that they give themselves. Disgusting lot aren't they?
    Farside
    26th Aug 2019
    6:29pm
    the $180 meal allowance might be extravagant but how is it corruption?
    Karl Marx
    26th Aug 2019
    10:24am
    target the vulnerable is easy & is so gutless & corrupt from this government but will give back billions of $ to the wealthy in tax cuts.
    Let's hear the oppositions voice to robo debt being shut down until it's fixed & processes put in place that any debt that is sent out is fully accounted for & explained instead of the unaccountability & constant excuse that no debt breakdown needs to be given.
    I hope those selfish & uneducated voters that re-elected this unworthy government are the first to get a robo debt, Karma & sweet justice.
    Farside
    26th Aug 2019
    6:32pm
    Overpayments to pensioners, politicians and anyone else living off the government teat should be recovered. If robodebt facilitates repayment of these monies then all the better. Innocent mistakes should be treated respectfully but deliberate fraud and abuse of the government largesse should be punished to discourage others tempted to rip off the taxpayer.
    jaycee1
    26th Aug 2019
    10:26am
    So when do they look at the biggest rorters of all?
    Themselves!
    Why are we paying for people who are NOT near pension age to get a pension AND still work with NO repercussions at all.
    Why are we paying ex PM's travel, drivers, offices and staff years AFTER they have left office?
    They could save a fortune, EACH and EVERY year by cutting off THESE government cheats without targeting normal, everyday pensioners!
    Chris B T
    26th Aug 2019
    10:49am
    You can Add Governor Generals and Ex. Most have been State Governors before so accumulative Pensions.
    Free Logging and Board, Butlers,chefs,wait staff and House Keeper, cleaners for a start.
    There is no Accountability For Those who Self Govern and Demand these services outside there Enormous Rumination Packages.
    {;-(0)
    GeorgeM
    26th Aug 2019
    1:55pm
    Absolutely, all politician's benefits should be scrapped once they retire, except maybe an allowance for ex-PM's to show their faces as needed. Also, NO benefits should be payable if they take up any new job - too much of double and triple dipping.
    Neil
    26th Aug 2019
    10:38am
    A full pensioner couple can earn $150 P/W until pension cut . A POLITICIAN can retire on large pension then return to work as an adviser job earn $100.000 and still receive full pension ONE rule for them one rule for pensioners
    So you can see why its totally unfair
    VeryCaringBigBear
    26th Aug 2019
    10:59am
    One gets welfare the other one doesn't. Big difference.
    Misty
    26th Aug 2019
    11:38am
    No VeryCaringBigBear, how many times has it been stated here that the pension is not welfare.
    Triss
    26th Aug 2019
    12:10pm
    Why isn’t it classed as welfare, big bear, the same taxpayers provide it. Because you call something by a different name doesn’t mean it’s different.
    KSS
    26th Aug 2019
    12:34pm
    Actually politicians contribute a mandatory amount of 111/2% of their salary to their pensions and they are a part of their salary package. They do NOT have to to apply for it at pension age nor is it asset tested. It is a very different 'animal'. And just for good measure, they are not eligible for a pension unless they have completed 8 years as a member or senator and they cannot apply for it until they are 60. Mr Howard increased the preservation age in 1997. This is a superannuation fund and NOT a Government pension like the aged pensions or even the DSP or any other form of welfare payment, and in that respect is no different to any other super fund.

    And just because it has been 'stated here that the pension is not welfare' does not make it so.
    GeorgeM
    26th Aug 2019
    1:48pm
    Neil, you are right, however the situation is worse actually - Bronnie Bishop & Ruddock get over $250K, Abbott over $200K, Swan & Macklin over $200K, Julie Bishop over $200K and as she announced recently has got two high-paying jobs over and above that, all of them having new jobs with NO impact on their totally undeserved pensions.

    KSS, you are clearly an ex-politician or have family from that profession to even try to justify these massive self-designed rorts. Also, you have tried to confuse people with partial facts.
    Pollies contribute only 5.34% to super (old scheme prior to 2004) after 18 years of service - when they get ENTITLED to 75% of their salary as pensions! Their preservation age is only being gradually increased from 55 to 60 by 2025, with those born before July 1960 (most of the oldies) continuing to have preservation age as 55. Too many such disgusting, preferential rules for them which other people cannot avail of for pensions.
    Thanks to Mark Latham, Howard was forced to stop this massive rort for NEW politicians only from 2004, however in another fraud on the people, the OLD politicians of pre-2004 have continued to avail of the massive benefits of their old scheme of massive defined benefits pensions (50-75% of Salary based on 8-18 years service respectively - see cases of Abbott, etc mentioned above), when the new MP contracts since 2004 should have meant that all old scheme benefits should have been scrapped immediately from 2004.

    The only fair action now is to SCRAP all Politicians Special Pensions, and if they qualify they can apply to Centrelink for Age Pensions exactly on the same rules as anyone else.
    libsareliars
    26th Aug 2019
    2:05pm
    "The only fair action now is to SCRAP all Politicians Special Pensions, and if they qualify they can apply to Centrelink for Age Pensions exactly on the same rules as anyone else."
    Hear bloody here.
    Arvo
    26th Aug 2019
    2:55pm
    In discussions about the welfare state the term welfare is used very broadly to refer to government-funded services, such as education and health, as well as means-tested payments, such as Newstart Allowance and the Age Pension. As Luke Buckmaster from the Australian Parliamentary Library writes:

    At its broadest, welfare may refer to ‘well-being, happiness; health and prosperity (of a person or a community et cetera)’. It may also refer to arrangements aimed at ensuring or bringing about well-being. Thus, a useful definition of welfare is that it is that which ‘refers to the well-being of individuals or groups and, by implication, those measures which can help to ensure levels of well-being through provision of education, health services, managed housing, and social security benefits’. The term ‘welfare state’ refers to arrangements where provision of such measures is principally the responsibility of the state. Specifically, it refers to those policy arrangements supporting the substantial expansion of state responsibility for welfare in many countries following World War II. [2]

    Governments generally do not use the broad category of welfare state when reporting spending.[3]
    Reference-https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1516/WelfareSpend
    KSS
    27th Aug 2019
    6:46am
    GeorgeM the problem is your assertions about me are uneducated, unfounded and just plain wrong. And for the record I was not justifying anything. Simply pointing out that politician's pensions are not the same as the age pension and are infact directly contributed to by the individual MP and are a part of their salary package. There are relatively few remaining under the óld' rules and most would now be contributing the 111/2%.

    For your information a preservation age of 55 is NOT limited to politicicans at all. My own super preservation age is/was 55. And before you jump to more wrong conclusions, I am not a public servant either and never have been.

    Attacking me will change nothing.
    GeorgeM
    27th Aug 2019
    8:59pm
    Ha, ha, KSS, did not like being called out? FYI, I am highly educated (so you are wrong there too) and have been known to hit the nail on the head regularly!
    Everything I stated is correct about the undeserved politicians special pensions (all there if you search on the internet), and only a person with direct interest / a motive to maintain those will defend them - so why do you defend the indefensible?

    Bottom line - the only fair action now is to SCRAP all Politicians (past & present) Special Pensions, and if they qualify they can apply to Centrelink for Age Pensions exactly on the same rules as anyone else.
    VeryCaringBigBear
    26th Aug 2019
    11:05am
    $600 million tells me a lot of people are rorting welfare.
    sunnyOz
    26th Aug 2019
    12:05pm
    Like the Robodedt letters, this figure is pure fantasy, a figure plucked out of thin air - or more accurately, figures that some actuary or algorithm has come up. Targeting seniors is simply a way for the Govt to reduce pensions by stressing the elderly into an early grave. I saw the stress and worry my elderly aunt went through. I fought on her behalf, she could not have handled it at all. I admit I was a tenacious tiger with a bone and would not give in, and after 8 months they agreed it was in error. It is totally and morally wrong to say "you owe this amount" without giving a breakdown of that amount. No business would be allowed to do it, why is the govt? I gave up my casual job when I went on the Aged pension because Centrelink made so many errors, I could not trust them in years to come to hit me with a Robodedt.
    Triss
    26th Aug 2019
    12:40pm
    Unfortunately, Carebear, their are a lot of folk like you who read something and run with it without having the moral integrity to check if it is true.
    panos
    26th Aug 2019
    11:26am
    Get it through your minds a PENSION is not WELFARE.

    WELFARE is what politicians get, no wonder every one is clammering to become prime minister even for a few days cause the GRAVY TRAIN really gets going.

    Have a read and weep
    https://thenewdaily.com.au/news/national/2018/10/28/former-prime-ministers-cost/
    KSS
    26th Aug 2019
    12:35pm
    SHOUTING does not make it so!
    Anonymous
    26th Aug 2019
    3:17pm
    "SHOUTING does not make it so!"

    Thank you for proving your own point. Panos is absolutely correct: It *is* so!
    andromeda143
    26th Aug 2019
    11:29am
    I am fed up with the way successive Australian governments have tightened the screws on every aspect of our lives, from health to education, from pensions and welfare payments to security and freedom of speech and activities. I really used to love living in this country but now I think I am ready to give it away. There is too much hatred being fostered, too much government restriction, too much of the 'them and us' attitude. Governments are always actively looking to cut services and yet pay for politicians and executives of corporations increases with monotonous regularity. The Australian government sets a terrible example to the Australian people of how to treat your less wealthy neighbours. They ignore the cries for help from our Pacific Island Neighbours. They spy on our Timorese friends to get an unfair advantage. Then they prosecute whistleblowers who dare to expose their crimes. They treat refugees inhumanely and yet allow the US to unload suspected criminals on us. What sort of example are they giving to our future generations. I think George Orwell would feel like a gifted prophet if he were her now.
    I love Australia but I hate what it is becoming and I despair to think that we the people vote for these moral bankrupts and allow them to continue to oppress the have nots while cosying up to the haves in our community. Perhaps I am too old and no longer fit into this community.
    libsareliars
    26th Aug 2019
    2:07pm
    Well said, I agree entirely andromeda143.
    Misty
    26th Aug 2019
    11:33am
    Nothing must get in the way of their surplus, even CEOS are being read the riot act today, wonder how well that will go down with business and shareholders.
    KSS
    26th Aug 2019
    1:31pm
    Surely if CEOs deserve the riot act to be read, it should be. How is that a bad thing?
    Misty
    26th Aug 2019
    4:36pm
    Well KSS the govt wants CEOS to hold back on giving out share dividends and share bybacks and use that money to invest in technology, how well do you think that will go down with people who rely on the share dividends to live?
    cupoftea
    26th Aug 2019
    11:52am
    Well we have another couple of years of this and they wont change they wont a surplus and as long as it don't touch them they will attack and you that voted them in cop it and its no use crying cos I am not and expect the worst soon he is seeing one of his masters this week
    cupoftea
    26th Aug 2019
    11:52am
    Well we have another couple of years of this and they wont change they wont a surplus and as long as it don't touch them they will attack and you that voted them in cop it and its no use crying cos I am not and expect the worst soon he is seeing one of his masters this week
    TMac
    26th Aug 2019
    12:19pm
    Done nothing wrong then there is nothing to fear
    Triss
    26th Aug 2019
    12:42pm
    If you believe that you'll believe anything.
    Aussie
    26th Aug 2019
    1:54pm
    Do not worry TMac this seat warmers will fin something to get up check all your accounts for any money U received since you got the pension ..... maybe small glitch then UR gone mate
    Horace Cope
    26th Aug 2019
    12:23pm
    Again we see that people who are breaking the law being put forward as the "good guys" whilst a government department trying to recoup money to which people are not entitled being put forward as the "bad guys".
    diamond
    26th Aug 2019
    12:48pm
    So the innocent victims mentioned above are all bad guys? Centrelink should be made to provide clients with a receipt for any information which is submitted. Every other department, bank or organization does that. Change details on the Centrelink webpage and you receive no receipt of the change nor do they verify it is you who changed the details.
    Anonymous
    26th Aug 2019
    3:21pm
    Clearly Horrible Scope is a Lieberal_Nasty Party stoolie...
    Horace Cope
    26th Aug 2019
    3:44pm
    What "innocent victims" are you talking about, diamond? I'm talking of those who deliberately don't tell Centrelink that they have had a substantial increase in assets or income. You know, the ones who deliberately break the law to further their own interests.
    KSS
    26th Aug 2019
    12:44pm
    If people accept money from the Government in whatever guise (Newstart, carers allowances, disability, aged pension, single parent etc) then they also accept the rule book that goes with it. Failure to comply with the 'rules' means receiving payments under false pretences and that is fraud. The Government has every right (and indeed duty) to ensure that those receiving taxpayer funded payments are actually entitled to it. And that applied to EVERYONE regardless of age or personal circumstance. No-one is immune from investigation or compliance and that is exactly as it should be.
    Anonymous
    26th Aug 2019
    3:23pm
    Bollocks when the 'rules' bare unjust and there is one rule for us but another for the scumbag politicians.
    Misty
    26th Aug 2019
    4:42pm
    KSS, no one is disputing the fact that thoese rhorting the system need to be weeded out and made to pay back whatever they owe, it those who have been wrongly targetted that people are commenting about here.
    P$cript
    26th Aug 2019
    12:45pm
    How stupid are all those pensioners that believed the Liberal lies about Labor having a retires tax
    and going to take your money and now you will be attached by the ones you voted into government.
    Good luck, hope you have all the proof to flight the Centrelink debt they claim you owe.
    rina1213
    26th Aug 2019
    12:49pm
    Why don't we Robo-debt ALL politicians
    We would make a billions !!!!!
    Foxy
    26th Aug 2019
    5:03pm
    lololol - now that's funny! Also a great idea ....... (wishful thinking)
    Spud
    26th Aug 2019
    12:54pm
    Interesting to read the posts about an overseas pension. Remember it will have been Centre link that made you apply for this payment ! So they will have a record somewhere of that instruction and always remember that for every personal contact you will have raised a reference number to that particular meeting so ask for it in writing and file it away .
    TMac
    26th Aug 2019
    1:11pm
    Our son who has cerebral palsy was working part time and also receiving the disability support pension. This is ok as he was entitled to earn a small amount of money. He received a robo-debt letter and was asked to justify DSP payments which we did and he heard nothing further. We have no problems with the process as the DSP is being paid by taxpayers and should be justified when requested.

    Pleased to say he now has a full time job and is off the DSP.
    cupoftea
    26th Aug 2019
    1:13pm
    Some people are beyond a joke some one knocks on your door says you owe me a grand why cos I said so get real people
    cupoftea
    26th Aug 2019
    1:13pm
    Some people are beyond a joke some one knocks on your door says you owe me a grand why cos I said so get real people
    MeC
    26th Aug 2019
    1:20pm
    Hey - I know what they could do. Cut out negative gearing. Problem solvered.
    cupoftea
    26th Aug 2019
    3:47pm
    MeC HOW does a politician own 40 houses oh yeh negative gearing say no more
    cupoftea
    26th Aug 2019
    3:47pm
    MeC HOW does a politician own 40 houses oh yeh negative gearing say no more

    26th Aug 2019
    3:07pm
    Just typical of this scumbag Lieberal-Nazional Party government to come after the elderly in order to cover their own economic ineptitude. How about we save some money by slashing *their* entitlements!

    26th Aug 2019
    3:07pm
    Just typical of this scumbag Lieberal-Nazional Party government to come after the elderly in order to cover their own economic ineptitude. How about we save some money by slashing *their* entitlements!
    floss
    26th Aug 2019
    3:18pm
    Could a bigger result be achieved by going after the big end of town but Morrison lacks the guts to this.Put the boot into the weak is more their style.
    inextratime
    26th Aug 2019
    3:28pm
    Lets have a national Pensioners protest gathering in all major cities on a specific day.
    I'm happy to push a wheelchair through the streets of Sydney. Opal cards out and meet at Town Hall. Umbrellas up just like Hong Kong. People power !
    Triss
    26th Aug 2019
    5:14pm
    It's about time, Inextratime, citizens are rallying against corrupt governments all over the world...time for Australia to do the same.
    inextratime
    26th Aug 2019
    3:41pm
    If the government was serious about meeting the budget targets they would immediately put a broom through all the government departments, updating the technology and reducing staff levels. And while they are at it, getting rid of the middle tier of government. The amount of duplication in a country of 25 million people is a scandal. Three levels of government not only an overkill but introduces situations where the laws are uneven between states, thereby causing conflict, increased administration and confusion. It's a no brainer but try and get any government to reform itself is akin to waiting for pigs to fly.
    Horace Cope
    26th Aug 2019
    4:00pm
    Scrolling through the responses is quite interesting. Those who, like me, think that the system devised by Shorten & Plibersek to recoup overpayments from pensioners and welfare recipients are attacked with name calling and no alternative ways to get back taxpayers money.
    Misty
    26th Aug 2019
    4:56pm
    I don't read it that way Horace Cope, it is those being wrongly targetted and the way it is being done that most people commenting here are objecting to.
    SuziJ
    26th Aug 2019
    4:40pm
    Go ahead, make my day. I've got absolutely nothing they can say that I need to have been advising them on in regards to savings, investments, etc.
    panos
    26th Aug 2019
    4:58pm
    Then you are the one they will target and say you owe thousands enjoy letter of demand from robodebt
    Triss
    26th Aug 2019
    5:29pm
    As a matter of interest, are these public servants being asked to pay back Centrelink?
    https://www.smh.com.au/public-service/retired-public-servants-on-120000-a-year-claiming-aged-pension-govt-20160113-gm4tnz.html
    Farside
    26th Aug 2019
    6:22pm
    The problem has not been with the robo-debt system per se, it is just a matching algorithm based upon data gathered from recipient records. Rather the issue lays with its insensitive implementation, lack of human oversight and adequacy of competent Centrelink resources to deal with the debt resolution. Surely nobody can condone giving away taxpayer money that has been paid out as a result of mistake or, worse, fraud. It's not unheard of for people to make false claims and attempt to hide records from the watchers. The DHS has a responsibility to exercise due diligence and governance in relation to payments.
    Triss
    26th Aug 2019
    7:31pm
    Agreed, Farside, but it is not being done professionally. Bills being sent without proof and insisting they don’t need to supply proof is treating people as if they were of no account therefore less than human. That is a violation of their human rights.
    Farside
    26th Aug 2019
    9:52pm
    Triss, not sure what human rights have been violated but didn't I say implementation, oversight and resources were all issues – isn't that more or less the same as saying "it is not being done professionally"?

    The matching data should be made available to recipients upon request and thereafter form the basis for a conversation. It's not unreasonable DHS did not send detailed supporting information in the post with the initial letter (which should also have been phrased more sensitively). Fortunately it seems the majority of cases are being cleared without too much residual grief, DHS just needs to do a bit more communications training as it extends its review.


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