Talking COVID-19 with Hank Jongen

The face of Services Australia Hank Jongen joins YourLifeChoices for an exclusive COVID-19 podcast, taking time out to reassure members that Centrelink is doing everything it can to support you in these ‘unprecedented’ times.

He answers questions about the $750 Economic Support Payment, including who gets support and when they will get it. He also clarifies who qualifies for the second payment and what you need to do to get it.

Mr Jongen then explains how you can do your bit to ease the strain on Centrelink offices, how reporting works for pensioners, and how you can get a pension increase if you have been forced to cease part-time work. And for JobSeeker Payment recipients, he outlines the temporary $550 fortnightly Coronavirus Supplement, and steps you through making a claim if you’ve recently lost your job or income.

Finally, Hank shares his advice for retirees and pensioners to get the support they’ll need during the pandemic and how you can help yourself – and the government do its job.

Where do you go to find out more information about the Centrelink support payments? You’ll find what you’re looking for at

But if you have any other questions, Hank and his team are there to help. If you have a question, send it to us at [email protected] and Hank is happy to come back and answer the five most commonly asked questions for you.

If you have a question for Hank Jongen, please send it to [email protected]

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