What to do when your bankcards go missing

Font Size:

Nothing quite compares with the stress of losing your wallet – not to mention everything inside, including your cash, driver’s licence and bankcards.

When you’ve retraced your footsteps, searched high and low and come up short, here’s what you need to do next.

Reporting a lost card

If your card is lost or stolen, you need to tell your bank straight away. Your bank should have a phone number that you can call from anywhere in the world, 24 hours per day. Alternatively, most banks allow you to cancel cards through their banking apps.

You will have the option of cancelling your card and ordering a replacement. It can take a few days for the replacement card to arrive in the mail, so it’s a good idea to visit your bank and take out some cash to cover this period.

Once a card is reported missing, all cardholders will receive a replacement card. If you find the original card later, you should destroy it.

Note: failure to follow these steps may make you liable for any unauthorised transactions.

What if you’ve just misplaced your card?

For most people, cancelling a lost card is an inconvenient but essential process. Commonwealth Bank customers, however, have the option of placing a temporary lock on their card. This can be done from within the NetBank or the CommBank app. When you’ve found it again, you can just remove the lock. In the event you don’t find your card, you can then follow the steps to cancel it.

Emergency replacement cards

If you’ve overseas and your card is lost or stolen, you must call your bank to report and cancel it. Your bank will then put you in contact with your credit card company, who can issue you an emergency replacement card.

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


Common credit card mistakes

Do you make any of these nine common credit card mistakes?

How to spot and avoid credit card skimmers

Discover how to spot and avoid credit card skimmers.

Written by ameliath


Total Comments: 1
  1. 0

    I haven’t got one !!
    But if I had Alzheimer’s Id start looking for it ?? 🙂 🙂



continue reading

Food and Recipes

Silky Vegan Chocolate Mousse

You may be sceptical about using tofu in a dessert, but I think you'll be pleasantly surprised. This silky chocolate...


What is deep sleep and how can you get more of it?

You may have heard that adults need between seven and nine hours of sleep each night. But the quality of...

Technology News

Why you may have to buy a new device whether you want to or not

Michael Cowling, CQUniversity Australia We've probably all been there. We buy some new smart gadget and when we plug it...


Poll reveals support for vaccinations and compulsory masks

Fewer Australians say they would take a coronavirus vaccination now than at the outset of the pandemic, but a big...


How to avoid being tracked online

The internet is most likely monitoring every move you make through your computer or device and, unless you know the...


Aussies want Morrison to refute health misinformation

Australians are fed up with the growing spread of misinformation related to the COVID-19 pandemic and want Prime Minister Scott...


The diet that can put type 2 diabetes into remission

Consuming fewer carbohydrates can potentially put type 2 diabetes into remission. An international study involving Australia's CSIRO found that strict...


CHOICE tips to take charge of 2021

Have you made a resolution to be better with money this year? After 2020, many of us could probably do...