Consumer advocates and banking royal commission witnesses who exposed their suffering at the hands of major banks are urging the Federal Government to stop the winding back of responsible lending laws, saying the change could lead to a debt crisis.
Treasurer Josh Frydenberg in September said responsible lending laws had led to “restrictive lending” and needed to change to get more money into the economy.
Mr Frydenberg wants the laws watered down to help lift the country out of the coronavirus recession.
However, the Consumer Action Law Centre, which helped many commission witnesses through the gruelling process, says it could lead to trouble.
“The Treasurer’s proposals are a real slap in the face to anyone who gave evidence at the royal commission,” said the centre’s policy director, Katherine Temple.
“The royal commission showed the banks can’t be trusted to do the right thing and these proposals are essentially giving them more power and less responsibilities.”
The first of Commissioner Kenneth Hayne’s 76 recommendations was for the Government to leave the National Consumer Credit Act alone.
He said it “should not be amended” when it comes to a lender’s obligation to assess if a customer is suitable for a loan, credit card or overdraft.
But consumer advocates say the draft legislation does precisely that, rolling back consumer protections and putting the onus on customers — instead of banks — to work out what is suitable and what they can pay back.
“We’re not great judges of our own financial circumstances,” Ms Temple said.
“We tend to underestimate our expenses and overestimate our income. That’s just a behavioural bias that we all have.
“Banks can make use of the very rich data they have to assess whether people can afford to repay these loans.”
Mr Frydenberg again defended the changes when contacted by ABC News, noting debt collectors would soon need an Australian credit licence, and that responsible lending obligations would still apply to small amount credit contracts (SACCs) below $2,000 and consumer leases.
“The Morrison Government is implementing the most significant reforms to Australia’s credit framework in a decade to increase the flow of credit to households and businesses, reduce red tape and strengthen protections for vulnerable consumers,” he said in a statement.
Treasurer Josh Frydenberg said responsible lending laws had led to “restrictive lending”.(ABC News: Nick Haggarty)
Mr Frydenberg said the Government had also introduced a number of significant reforms that have strengthened consumer protection.
This, he said, included handing more power to corporate watchdog, the Australian Securities and Investment Commission (ASIC), product design and distribution obligations, a best interest duty for mortgage brokers, increased financial sector civil and criminal penalties, enhanced protections for credit card customers, and establishing the Australian Financial Complaints Authority (AFCA).
Victims speak out
Baptist Minister the Reverend Grant Stewart spoke from the witness box on behalf of his adult son during the royal commission in 2018.
The then-26-year-old, who has Down syndrome, was aggressively and unwittingly sold several insurance policies he did not understand after answering an unsolicited call.
The Reverend Grant Stewart says he is “disturbed” the Government wants to wind back responsible lending laws.(Peter Healy)
Extracts of sales calls illustrated Mr Stewart’s son’s confusion and limited responses, as a Freedom Insurance sales agent spoke quickly and with a thick British accent about the details of the products.
Mr Stewart said he was disappointed the Treasurer — who has met the family and cited his son’s case several times since the final report of the royal commission — was seeking to reduce protections for consumers.
“Given the amount of effort that was involved in putting the royal commission together, in the amount of people who gave evidence … it does seem to me we should honour that process,” he said.
In his letter, Mr Stewart thanked the Treasurer for changes to anti-hawking laws and ASIC’s ban on the unsolicited telephone sales of life insurance, but called for protections to be extended, not wound back.
“I am disturbed that the Government is now proposing to remove the responsible lending laws, which were introduced after the global financial crisis and that Commissioner Hayne found justified (given the evidence showed the banks were failing to comply with the laws) to attempt to protect consumers from the misconduct of banks,” he wrote.
“Any reduction of lending protections might affect the wider community, particularly those who are most vulnerable and at risk to unscrupulous sales or advertising.”
Among many changes, the draft legislation removes the requirements for banks to assess if customers will be able to pay off a credit card they are offered, or to make inquiries of people taking out reverse mortgages.
Witness wants better system
Pensioner Robert Regan was the first non-expert to appear the royal commission.
The widower went from having savings and a fully paid-off house to relying on charities for food after he took out large loans when he was sucked into an online romance scam.
His ANZ bank manager helpfully wired $35,000 to the scammers in the UK despite the loan being erroneously listed for a minor renovation on a house in Victoria.
He was so embarrassed by his situation he didn’t tell members of his family until the day before he stepped into the witness box.
“I am shocked in your decision to go against what was fought for by the royal commission, and those people who were so badly affected by the actions of the major banks and their subsidiaries, and agents,” Mr Regan said.
“Why have you changed your mind and attitude towards the banks?
“The royal commission was brought about to stamp out irresponsible lending by banks and crippling debt which was putting Australians at risk of bankruptcy, homelessness and suicide.
“If Australia can’t have the support of the Treasurer against misconduct in the banking, superannuation and financial services, then we, as a democratic nation are in trouble.”
ANZ chief executive Shayne Elliott forgave the debt and apologised to Mr Regan after his appearance in the witness box.
From fined to fine
At the royal commission, roofer David Harris stunned observers as he explained how the Commonwealth Bank kept offering him increases to his credit card limit even after he had explicitly told them he had a gambling problem and did not want more debt.
Last week the bank, Australia’s largest, was fined $150,000 and legal costs for breaching the responsible lending provisions of the Act.
Under the proposed changes, the bank’s actions would be legal.
“These changes will mean the very things the banks are getting pinged for, coming out of the royal commission, would now be legal,” Ms Temple said.
“The Treasurer is setting us up for a household debt crisis, in the middle of a recession.”
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