Beware of doorknockers

With Australian households being doorknocked by salespeople an average of eight times a year, it’s hardly surprising that a massive 1.3 million sales are achieved this way, although not all of them are legitimate.

The Australian Competition & Consumer Commission (ACCC) has put companies who use strong-arm, door-to-door sales tactics on notice. In a report published today, the ACCC highlighted some of the less than scrupulous means by which door-to-door marketers generate their leads. Some claim to be looking for a lost pet and once they have your sympathy, reveal they also work for a power company. Others even encourage identity theft by persuading customers with a poor credit rating to sign up under a false name.

Power companies accounted for one million of the door sales achieved in Australia last year, the growth of which can be linked to the implementation of stricter rules surrounding telemarketing calls.

The ACCC has committed to increased litigation against companies which employ such tactics, but to protect yourself, you should be aware of your rights. You can:

  • Display a ‘Do not knock’ sticker which prohibits marketers knocking on your door
  • Keep in mind you have a 10-day cooling off period for unsolicited contracts (i.e. if you didn’t contact the company in the first place)
  • If you are interested in an offer, ask for a contact number and website address to enable you to investigate further
  • Download a copy of the ACCC’s Knock! Knock! Who’s there? guide to door sales. 

To find out more about the report and how you can protect yourself, visit ACCC.gov.au 

Written by Debbie McTaggart



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