7th Nov 2018
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Explained: Public trustees and your finances
Author: Olga Galacho
How public trustees can help you

Specialist services offered by each state’s public trustee office are designed to be accessible to vulnerable individuals who need help managing their financial, legal or estate affairs.

However, many of these services are also available to all Australians. Public trustee officers are highly trained to deal with issues involving:

  • will preparation and storage
  • executor services and deceased estate administration
  • enduring powers of attorney preparation
  • acting as attorney under powers of attorney
  • financial and legal administration for people who have lost capacity
  • private and charitable trusts
  • financial elder abuse
  • genealogy

You may also be eligible to receive assistance from your state’s public trustee with matters involving the National Disability Insurance Scheme (NDIS).

The services tend to be priced competitively or even lower than standard legal fees for services such as will preparation or administration of deceased estates. In Victoria, where the office is known as State Trustees, there are one-off commissions and proportionate fees on income for managing the estates of those who have lost capacity and are subject to an administration order. For example, a charge of 3.3 per cent (inclusive of GST) is levied on income from pensions and allowances, and 6.6 per cent on income from other sources, to manage a pensioner’s financial affairs.

So, if you are a single full Age Pensioner with no other income and you need help in staying up to date with your bills and other financial matters, the Victorian trustee service will cost around $780 a year – that’s 3.3 per cent of your $23,600 yearly pension.

If you have income from another source, such as superannuation, the annual fee is 6.6 per cent of the gross amount.

Public trustees may also charge commissions on asset values to manage assets. State Trustees charges a one-off fee to manage a lump sum below $500,000 of 3.3 per cent. For instance, if you have savings or an investment worth $200,000, State Trustees would charge a one-off commission of $6600 to manage it. Fees to manage lump sums of between $500,000 and $1 million are $16,500 plus 1.5 per cent of the amount over $500,000.

Victoria’s State Trustees has more than 11,450 personal administration clients, 670 power of attorney clients, and 5000 trust clients. and administers deceased estates for about 4500 estate beneficiaries. In total, it administers $2.26 billion in funds on behalf of clients.

Most of these clients actively choose to use public trustee services, but individuals who are no longer capable of administering their financial or legal circumstances may also have their affairs administered by the public trustee under an order from a small claims tribunal. In Victoria, the order would be made by the Victorian Civil and Administration Tribunal (VCAT).

For this to occur, a doctor would have to decide that the person was unable to make reasoned choices about their financial and legal affairs, a spokesman for State Trustees said.

An application can then be made to the state’s small claims tribunal by anyone – a GP, case worker, friend or relative – for an administration order to be made in respect of the person. The application needs to be accompanied by a medical report stating that the individual in question is unable to make reasoned decisions about their financial and legal affairs.

The tribunal then determines if there is a disability that prevents that person from making reasonable decisions about their finances and legal affairs. If that is found to be the case, an administration order is made, if there are no other less-restrictive options available.

To learn more about the services offered by the public trustee in your state, visit the national arm’s website.

Are you aware of anyone who has used a public trustee service? If so, what has their experience been? Would you consider the service for your own financial affairs? Or would you prefer to use corporate services?

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    COMMENTS

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    Grateful
    7th Nov 2018
    11:22am
    What a lovely unpaid advertisement for what is "NOT" a "public trustee" any more in Victoria. It is very much a for profit corporation and should not be confused with other "legitimate" "Public Trustees".
    What qualifications do employees of the Sate Trust Corporation of Victoria demand to provide all of that so called "advice"? Are they any different to any other for profit "financial institution"?
    Caveat Emptor!!!
    MICK
    7th Nov 2018
    2:25pm
    I am not knowledgeable on this topic but was led to believe public trustees were enormously expensive. Is this correct Grateful?
    Dubbles
    7th Nov 2018
    11:38am
    Competitive my ass. Vic charged $30k to administer my father's simple $280k estate and took a year to process it.
    Rosret
    7th Nov 2018
    11:47am
    - and where was the money being kept in that 12 months I wonder?
    Rosret
    7th Nov 2018
    11:48am
    Public Trustees are VERY costly.
    Write a Will get a reliable family member to execute it and the recipients will thank you for the extra money in their pockets.
    If the Will is fair and simple there won't be any disputes.
    trood
    7th Nov 2018
    11:57am
    What other options are there if you don't have a family member or friends that want to take on the task? Can you even trust a lawyer or accountant?
    Nan Norma
    7th Nov 2018
    12:01pm
    The public trustee, at least in Qld, is a business. My mother paid $130 a ftn to administer her finances. Considering all her payments were made automatically by direct debit I don't know how they justify their charges. Plus they did not protect my mother from financial abuse by her carer/daughter.
    Lothario
    7th Nov 2018
    3:32pm
    Fancy boasting about abusing your mother !
    Shame on you
    Tikitik
    7th Nov 2018
    12:04pm
    Bit of a worry that people will buy into this blatant sales pitch without due diligence . Have seen them in action and I would warn against using them unless ABSOLUTELY necessary . They are very much profit oriented , care little for the client or family they supposedly represent and will dwindle down whatever funds they can lay their hands on . Once involved they have total control . Buyer beware !
    geordie
    7th Nov 2018
    12:10pm
    I'm always suspicious when someone puts the words 'trust' and 'money' in the same sentence.
    rtrish
    7th Nov 2018
    12:17pm
    Years ago, while on DSP, I used the ACT Public Trustee to make my Will, Power of Attorney papers. I did understand they would be the Executor and take a fee. Recently my circumstances changed and I rang them to review my legal documents. Could not get an appointment, the person at the desk very rude. I rang again a month later, still unable to get an app't. I needed it done soon so my daughter could sign POA papers when in town. I rang a solicitor, got it all done very swiftly and to my satisfaction, including Advance Care Directive. Yes, I paid them but it gave me peace of mind. Wrote a letter of complaint to the relevant ACT Minister, no answer. Rang a month later and they said they were "busy". Finally the Public Trustee got back to me, wanting to know if they were still going to be my Executor. No way. Unless desperate and having no funds, I would not touch them with a barge pole. The final thing came when I lodged my POA papers in Canberra and signed to say this was taking the place of previous POA. Guess what? The Public Trustee had not lodged my previous POA papers. People had told me not to use the Public Trustee and now I know why.
    Sundays
    7th Nov 2018
    12:20pm
    My father had his will with the Public Trustee of NSW. He was on the OAP when he died. There was his modest home and $5,000 in a term deposit. I have a huge file of all the errors. Slow doesn’t even cover it. Every time we rang there was a new person dealing with the case and no activity since the last phone call. They charged and charged even insisting on using their own agent to sell the house. The house sold quickly but there was a long wait for release of funds. The whole thing took nearly a year, how long if it had been complicated. Dad thought he was making it easier. I would never recommend them
    George
    8th Nov 2018
    8:29pm
    Since they are essentially Financial Services managers, wonder if you and others with real experience of such shoddy dealings could not refer these cases to the Royal Commission into this sector?
    Circum
    8th Nov 2018
    9:06pm
    I was also wondering if the Royal Commissions investigations into financial dealings would look into the Public Trustee sector I certainly think its warranted.Maybe someone from Life Choices can pull a few strings to help make it happen.
    casey
    7th Nov 2018
    12:34pm
    They cannot be trusted. Crooked bunch of thieves, when my aunt died $30,000-00 went missing from her estate. I told them I had proof of this and was going to my solicitor. Within 10 minutes I received a phone call saying they had found the missing money. Still spoke to my solicitor, he said their charges appeared to be excessive. After he contacted them I received a letter saying they would refund the charges if I signed a statement stating that I would drop all charges against them. They are not a goverment organization as the name implies, but a privately owned organization run by a bunch of heartlesss thieving p-----ks.
    Dubbles
    7th Nov 2018
    12:35pm
    I think ylc should apologise to it's readers for this shocking article
    Libby
    14th Nov 2018
    8:30pm
    Why?
    Libby
    15th Nov 2018
    5:02pm
    I asked 'why' because I was interested in what you might add. I do agree and know what you are saying. I sincerely hope Olga reads all these people's experiences and realise not to place an ad such as this without knowing the BAD side of it.

    I was very fortunate to have a good solicitor who stood by me in dealing with PT and he stood his ground when PT wanted to take the Will and my mother's estate in their grubby, filthy hands. They were very reluctant to hand it all over to my solicitor.
    Tikitik
    7th Nov 2018
    12:59pm
    Totally agree Dubbles . There should be an apology for running this piece of propaganda . They clearly haven’t done their homework by running an article which is not in the best interests of its readers . For those who are interested there is a Facebook group called Australian Association to Stop Guardianship and Administration Abuse ( AASGAA) where issues around Public Trustees , OPA , PA abuse etc are constantly exposed . Warning ... if you’re faint hearted don’t read the content , it’ll shock you
    Grateful
    7th Nov 2018
    1:41pm
    https://www.ombudsman.vic.gov.au/News/Media-Alerts/investigation-into-state-trustees
    shirboy
    7th Nov 2018
    2:20pm
    Public Trustees charge a percentage whereas lawyers charge a set fee.
    Joy B
    7th Nov 2018
    2:20pm
    I will just say after my experience with them I will never trust them.
    Libby
    14th Nov 2018
    7:44pm
    Hear! Hear! Same here. They are vultures and I said so in their email. Called them all the names under the sun! Not even the State government seem to know what is going on with this crappy department. I saw an article about public trustee needing a damn good overhaul and to top it off, they're short of staff! Typical Liberals staff cuts. They live in each other's pockets. My story is somewhere here.
    MICK
    7th Nov 2018
    2:28pm
    Olga - just read some of the comments and it appears you may be being paid to write this article as everybody here today keeps repeating how overly expensive the public trustee is. I had heard this many times previously and I need to ask if you are conflicted on this one or just ignorant as to the real situation? Please respond. Thanks.
    Libby
    14th Nov 2018
    8:41pm
    Hmmm, that's an interesting comment. I wonder if she will be shocked to see how many "victims" are in the clutches of these vultures! I hope she doesn't just see the "good" side of public trustee. I hope this will help her to understand what it is really like and to steer clear of them.
    Karl
    7th Nov 2018
    3:20pm
    Public Trustees are slow, expensive, bureaucratic, uncooperative, and ridiculously risk averse. Avoid at all costs. They lure people in with free wills, and charge exorbitant fees when the Estate is to be administered. All accompanied by appalling customer service. There are many many good suburban and country solicitors and accountants around. Find one by asking around your friends and acquaintances.
    Libby
    14th Nov 2018
    8:09pm
    Hard to do when the stupid Tribunal appointed the public trustee to look after my mum's estate and I was only applying for Guardianship when mum (with dementia) made a joke of it. Public trustee was made to pay mum compensation over $17k for messing up her estate and I had the local Attorney General MP to back me up from my very strong written complaints against them. He gave them the "rounds of the kitchen". I also received an apology letter from the manager of that department. I was treated very badly by those vultures. They simply don't care and I hope they get the same treatment one day. These people don't know how to do their jobs properly.

    The end result is mum passed away in July this year and wrote a Will back in 2008. It is in Probate now as I am Executor of the Will. Our case is very straightforward. Thank God we did our Wills on the same day. Probate is also as costly as public trustee and they said it had to go to probate because it was over $10k What the hell?????

    The Federal and State governments don't even know what is going on, it needs a damn good overhaul as well as experienced people to deal with this sort of thing, not monkeys!
    They all gave me wrong answers to my queries.

    I am so glad to see someone like you say this on paper but these monkeys don't read these newsletters. I'd love to print all these comments and send them off to the Federal and State governments!
    Lothario
    7th Nov 2018
    3:30pm
    I would not trust incompetent public servants with my money
    Libby
    15th Nov 2018
    5:25pm
    Well, handsome Zorro!

    Just make sure you have someone you can trust to be your Power of Attorney etc. I will make sure my daughter is nominated. I don't want them to go through this hell I've been through.
    Nan Norma
    7th Nov 2018
    5:20pm
    From my own experience, I don't think many lawyers/solicitors are any better.
    Libby
    15th Nov 2018
    5:13pm
    My neighbour referred me to this solicitor who used to work for him and she said if I mentioned her name which is also "Norma" I would get a discount when my mother had to change her Will when her previous Executor passed away. We did hers and mine together in 2008. He stood his ground when PT wanted to take over my mother's estate and he wrote them a warning letter in case they tried anything.
    Fos65
    7th Nov 2018
    10:55pm
    From bitter experience, I would say avoid them at all costs. Their turnstile fees are outrageous for taking you on board as an administered person, but they don't do anything for it. Gathering details of your assets and everything else they do is an extra fee. If you are considered by some hack in a hospital to be incompetent, next step VCAT guardianship list. You then get a guardian and your financial affairs are likely to go to State Trustees. My experience of it runs like this: You are in their clutches. You can't appeal effectively because if you seek independent assessment, ST can abort that by not paying specialists' fees so they won't release their reports. If a friend helps by paying for those reports, they are likely to be disregarded by VCAT because (for example) the signatures are on the wrong places on the pages. The worst situation is where you don't get a guardian but your financial affairs are placed with ST. In effect, an untrained finance clerk in ST makes every decision about you. For example, 'we are selling your house because it has a stove and you might burn yourself or set fire to the house'. If you are so foolish as to think that is unfair, 'you are being rude and we don't talk to you'. If you then ask a friend to represent you, 'we won't talk to you because of privacy'. So you get moved to accommodation of their choosing. Expect to sit there in the dark, because someone has to arrange connecting the power and - amazing this - it doesn't happen for a week or so. Expect a healthy diet of cold showers and dark each quarter because the power bill may not get paid until after your power has been disconnected. Hire a barrister to represent you at VCAT while you try to appeal, they sit through a hearing they don't understand and tell you to go along with it. $7,000 thank you. Funny, ST happy to pay that one. If your friends pay for your medical costs, food and clothing, they can expect to be vilified for 'interfering'. The Office of the Public Advocate will probably be involved - but they are not allowed to talk to the VCAT member. There will be a lot of talk about 'the safeguards' and 'regular reviews'. Those things are conducted by members of the club, and none of them will ever say you are ok because if you then get hit by a bus they may be held liable. Yes, they will say that is impossible, couldn't happen, that isn't how it works and so on, but if there is any chance of being in their clutches avoid it at any costs. I am not joking when I say it is better to be dead than in their clutches.
    Libby
    14th Nov 2018
    8:18pm
    Yah! Am I glad I am not the "only" one with a bitter experience with these rotten vultures, I never knew so many had the same experience and we understand each other. My story is in here somewhere. The public trustee had to compensate mum over $17k for mucking up her estate that needed to be sold urgently for her nursing home care at the same time causing her to be behind in payment of Bond etc.

    Thanks for sharing your experience. Very interesting in the kind of experiences we went through. I'd like to print out all these comments and send them to Federal and State governments. They wouldn't have a clue!
    Tikitik
    8th Nov 2018
    8:23am
    Olga - Have you read any of the comments here ? Have you read the nightmare experienced by Fos65 ? Did you follow the Vic government Ombudsman link as posted by Grateful ?
    Have you done some research into this abhorrent racket . We are still waiting for your answer . Looking forward to hearing from you .
    Circum
    8th Nov 2018
    10:55am
    The Public trustee is a fund manager whose objective is to maximise profits.I once queried with the ombudsman why the PT was allowed to invest the funds of a person over 80 into a high growth fund.The reply I received was "the PT can do whatever they want".Commission charged by the PT is ON TOP OF commission/fees charged by others they hire to do the work.So in the case of a property sale eg;when someone goes into an aged care home,the end cost can be double what was expected.
    The PT can change home insurance providers (some use brokers) who they claim give them a good deal but who charge double what the client was paying.They do not give up easily when you point out their action is not in the best interest of their client.
    The PT does not get involved in getting the best power deal etc for the client.Thats up to the family if there is one.
    The list of negatives goes on and on.Maybe the PTs act differently across the country.My comments are based on experiences with SA and Victoria.If people thought they were hard done by ,by banks wait till you deal with the Pt.
    Sen.Cit.89
    8th Nov 2018
    11:05am
    Oh Dear; I have my will with the Public Trustees Qld. After reading these comments I'm tempted to change.
    Has any reader here have knowledge of problems with the Qld Public Trustees???
    Answers would e appreciated
    Nan Norma
    8th Nov 2018
    1:49pm
    Sen, I have but not concerning a will. I had complains as to how they administered a clients finances.
    Hillbillypete
    8th Nov 2018
    3:52pm
    Stay away, they are all the same! Blood suckers!
    Tikitik
    8th Nov 2018
    11:50am
    Sen.Cit.89 you can check out and ask questions on a Facebook site called Australian Association to Stop Guardianship and Administration Abuse ( AASGAA) . We are personally dealing with the OPA in Victoria and raised a number of issues in this group . We found their response to be objectively informative , supportive and very helpful . From what I’ve read there also appears to be problems in Qld which they are trying to expose and address . I would suggest you tread carefully and avoid having any dealing with them if at all possible - even if it means having to revisit your Will . Good luck
    Blossom
    8th Nov 2018
    12:25pm
    In SA the Public Trustee fees are VERY expensive. I know of one lady who had to sell the house she inherited to pay the fees. If you make them executor of your will it is free to make a will. I have seen a comparison of the solicitor's average fee to that of the Public Trustee and it is megabucks cheaper use the services of a solicitor. A will made with the Public Trustee can still be contested if somebody wants to. Public Trustee offer to sell the house if you want to do that. They charge a hourly rate. Not sure if there is land agent's fees etc. on top of that or not. I suspect Public Trustee will put it up for auction if it doesn't sell very quickly. They also operate the Guardianship Board and I know for a fact they take months to pay accounts. I know a lady who runs a Retirement Village contacted the Guardianship Board for permission to buy her a small TV for a resident. They took over 3 months to refund the lady who bought it. The charge a fortune to administer for that service too. I spke to the guy who worked in the Guardianship Board accounts section. He said there is always large stacks of accounts piled up to be paid. Payments are always late.
    MONICA
    8th Nov 2018
    12:32pm
    wrong so wrong public trustee Adelaide were a rip off when my mother died!!!!!!! they try to rip the people the profess there theyre to help
    Libby
    15th Nov 2018
    5:38pm
    Only lies, lies, lies and more lies! Paid their rotten fees when mum recently died as well. Our NSW PT is just as bad. PT wouldn't hand over my mum's estate because I was over $10K and we had to get probate which cost me $1,556.50 just to get it through the Supreme Court! It goes up every year. Can't avoid it if PT get their way and they had the audacity to ask if I would like the PT to handle it or my solicitor. I chose the latter of course!

    This department needs a damn good overhaul or disappears altogether! We are not alone in this.
    Hillbillypete
    8th Nov 2018
    3:50pm
    Stay right away from these blood suckers, by the time they Finnish with you there will be nothing left!
    Libby
    15th Nov 2018
    5:47pm
    Very true but we are lucky to get what was written in my mother's Will. Some of it went to nursing home care and mum wasn't there very long. Now it looks like we got rid of PT forever! They had to reluctantly hand over everything to my solicitor. Good riddance!
    Tarabelle
    9th Nov 2018
    11:26am
    I had made a will with Public Trustee in Darwin 30+ years ago. I heard so many horror stories about peoples experience with PT, and my circumstances had changed, so I had Solicitors do my new will, power of attorney, and advanced health directive. When I contacted the office of the Public Trustee to inform them that this was happening and I wanted anything they had there destroyed, THEY REFUSED! I was told that my will on file would remain until such time that they had satisfied themselves that the new will had been completed, was all signed, and that an executor had been named and had accepted that responsibility! I have had to inform the new executor to be aware of this, in case of any attempt at intervention by them when the time came. They wanted to hang on for grim death and I was left reeling with their rudeness and refusal to bow out of any involvement with my estate. I see adverts re their representatives coming to town to do wills for people and I tell all I meet to steer clear, for their sake, and the sake of those they wish to leave their estate to. I felt that this most recent interaction with the PT office gave much credence to the stories I have heard over the years of estates being mauled, and the beneficiaries losing so much of what their loved one wished for them.
    Nan Norma
    9th Nov 2018
    1:03pm
    I may be wrong but it is my belief that once a new will is made, signed and dated it then becomes the legal will. Any other will becomes obsolete.
    Libby
    14th Nov 2018
    6:41pm
    Never, ever trust public trustee. They are extremely non-communicative, waited a long time for an interview with the Case manager and they PROMISED to keep me in the loop with my mother's estate etc. I applied to the Tribunal for Guardianship for my mother to look after her finances which I was doing for 2 years previously until she became a dementia victim. The Tribunal interview took place over the phone with no visual to our behaviour, only going by the voices and mum was asked if she was happy for me to continue, her reply was, "Yes, if she doesn't spend it" which was always a joke between us and we both have wicked sense of humour. The Tribunal decided that the public trustee be appointed to look after mum's estate and she said to them "No way!" No matter what I did to try and get it back into my hands, they are very hard nuts to crack. During the time they were supposed to "look after" her estate, they made a huge mistake with the estate which TAG ended up paying us the compensation of over $17K, an apology letter from the Manager of TAG and also Mark Speakman MP, NSW Attorney General (with my very strong complaints) to boot them up the backside to get things moving! Mum was very distressed by it all until she passed away in July this year from cancer. Fortunately, she had written a Will making me the Executor. TAG (short for Trustee & Guardian) took so long to sell mum's unit to pay for her ongoing nursing home fees and once the unit was sold they did not inform Centrelink of her financial situation which ended up mum paying back Centrelink Debt. Once they were informed of her death, they certainly took their sweet time to get things moving and fortunately we had a solicitor who wrote up the Will. Not even the Ombudsman was able to shift things or my complaints to the Tribunal the way I was treated by them and pushed into a corner nor did they care that I was slightly deaf. All the Legal governments stick up for each other! Now, we are in the process of the Probate and we will be completely free of TAG forever! So, people, make sure you take out Power of Attorney for your loved ones so you know where the money is going. (It was too late for mum to understand POA) I will make sure my daughter is POA in case something happens to me and she won't have to go through what I've been through. In the end, TAG charged us $15K for 3 years, account keeping fee AND management fee! They are leeches! Mum had full family support and there certainly was no need to involve TAG. I have so much hatred for them and they really don't give a stuff how they treat family members. No return calls or emails until I made the complaint to the MP who is also our local MP in Cronulla.
    Thank you Your Life Choices for bringing up this subject and through my experience to warn others not to deal with them. I don't even know if they can be trusted to look after those who have no one else to take over their finances.
    Nan Norma
    14th Nov 2018
    7:19pm
    Libby I agree with a lot of what you are saying. They are a business. But, as I pointed out before, solicitors handling a will can be just as happy to take what they can get. Is there anybody honest today?
    Libby
    14th Nov 2018
    7:08pm
    Fortunately, I am an only child so there is no dispute. The Will was very straightforward and I will make sure my 3 adult children get their share. There was definitely no financial abuse by us. When her bills came in she looked them over and gave me the account to pay online always with a printed receipt. She also had a neighbour she trusted to do shopping etc. for her as well. She looked after me so I, in turn, looked after her until her health failed 2 months after being diagnosed with pancreatic cancer. None of us knew until too late. She was 92, would have turned 93 on Christmas Day so not a good time for us this year. A vacant chair at the table.
    Libby
    14th Nov 2018
    7:08pm
    Fortunately, I am an only child so there is no dispute. The Will was very straightforward and I will make sure my 3 adult children get their share. There was definitely no financial abuse by us. When her bills came in she looked them over and gave me the account to pay online always with a printed receipt. She also had a neighbour she trusted to do shopping etc. for her as well. She looked after me so I, in turn, looked after her until her health failed 2 months after being diagnosed with pancreatic cancer. None of us knew until too late. She was 92, would have turned 93 on Christmas Day so not a good time for us this year. A vacant chair at the table.
    Libby
    14th Nov 2018
    7:08pm
    Fortunately, I am an only child so there is no dispute. The Will was very straightforward and I will make sure my 3 adult children get their share. There was definitely no financial abuse by us. When her bills came in she looked them over and gave me the account to pay online always with a printed receipt. She also had a neighbour she trusted to do shopping etc. for her as well. She looked after me so I, in turn, looked after her until her health failed 2 months after being diagnosed with pancreatic cancer. None of us knew until too late. She was 92, would have turned 93 on Christmas Day so not a good time for us this year. A vacant chair at the table.
    Libby
    14th Nov 2018
    7:08pm
    Fortunately, I am an only child so there is no dispute. The Will was very straightforward and I will make sure my 3 adult children get their share. There was definitely no financial abuse by us. When her bills came in she looked them over and gave me the account to pay online always with a printed receipt. She also had a neighbour she trusted to do shopping etc. for her as well. She looked after me so I, in turn, looked after her until her health failed 2 months after being diagnosed with pancreatic cancer. None of us knew until too late. She was 92, would have turned 93 on Christmas Day so not a good time for us this year. A vacant chair at the table.
    Libby
    14th Nov 2018
    7:08pm
    Fortunately, I am an only child so there is no dispute. The Will was very straightforward and I will make sure my 3 adult children get their share. There was definitely no financial abuse by us. When her bills came in she looked them over and gave me the account to pay online always with a printed receipt. She also had a neighbour she trusted to do shopping etc. for her as well. She looked after me so I, in turn, looked after her until her health failed 2 months after being diagnosed with pancreatic cancer. None of us knew until too late. She was 92, would have turned 93 on Christmas Day so not a good time for us this year. A vacant chair at the table.
    Libby
    14th Nov 2018
    7:11pm
    Oops! My comments went through twice. It wouldn't go the first time so I pressed it again. Sorry guys!
    Libby
    14th Nov 2018
    8:55pm
    Oh no! How do I get rid of my repeated comments? I didn't know it was that many!

    I just wanted to say thank you all for sharing your experiences and I do hope it will be a strong warning to others to steer clear of public trustee "trustee??" No way! I wish or hope someone from this department reads this but I doubt it. Good luck to all and I'm free now to get on with my life.
    Nan Norma
    15th Nov 2018
    6:34pm
    Libby, Just wait a minute or so before pressing again.. Sometimes its just slow.


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