Pension Bonus decision appeal

Can Mary’s husband appeal the decision on his Pension Bonus claim?

Pension Bonus decision appeal

Mary’s husband is eligible for the Pension Bonus Scheme but a tardy response from an employer may see his claim denied. Can he appeal?

Q. Mary

Where can my husband get some help with the Pension Bonus Scheme – he fits the criteria and registered in time but they have just written back and rejected his application because he did not provided the requested information. He has sent everything through but had to wait a while for one employer to send the details.

Can you help or tell us where to get help?

He is going to write back to them but your input would be greatly appreciated.

A. How unfortunate that you have hit this brick wall in your retirement planning. Your first step should be to ask Human Services to review its decision. This should be done by an Authorised Review Officer, and the basis should be that you did indeed provide all information. If you do not receive a satisfactory response, you can then take the matter to the Social Security Appeals Tribunal. Hopefully this should see the matter resolved, however, if not, your last port of call is the Commonwealth Ombudsman.

I hope this matter is soon resolved and you can look forward to receiving the Pension Bonus as and when you retire.





    COMMENTS

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    Not Senile Yet!
    15th May 2014
    3:28pm
    Yep...incompetence flows downhill......from the top down just like.......well we won't go there shall we!
    By the way....If abbot & Costello get their way.....no more appeals tribunals......accept their decisions or else!
    These two are struggling to find enough intelligence between them...lol....
    Yep...land of modern technology...mob phones....internet....and what do the Govt do?....they write letters!!!!
    Crikey...why didn't the Public Servant pick up the phone...talk to them.....advise them.....hear their issue... then put the application on hold for the rest of the paperwork to arrive! Maybe even who to address it to within the Dept!
    Now these poor people are on the never ending treadmill of Public Service equivalent of.....all our service providers are busy writing letters...your case will be handled in a month or so!
    I have great sympathy for you Mary!
    We the over 55's want the Government to employ at least 30% of us part-time (2-3 days a week)so we can retrain these idiot Public Servants on how to provide timely Customer SERVICE using MODERN DAY technology efficiently! I believe we could achieve efficiency results and outcomes that might startle even them!....... But more importantly.....perhaps Your entitlements faster and more quickly!
    Allan
    19th Aug 2015
    7:02pm
    Can anybody assist me with a problem I have regarding the Pension Bonus Scheme.

    I have worked past retirement age and am now 71.

    I and my wife have letters form the management of Centrelink stating that we both qualify for the pension bonus.

    At claim time (after working the five years ) I have just been told that only I am entitled to payment.

    The issue appears to be an entitlement my wife claimed in 2003 some 12 years ago.

    I would appreciate any comment from anyone with experience in the PBS area

    Rgds

    Allan
    Allan
    19th Aug 2015
    7:03pm
    Can anybody assist me with a problem I have regarding the Pension Bonus Scheme.

    I have worked past retirement age and am now 71.

    I and my wife have letters form the management of Centrelink stating that we both qualify for the pension bonus.

    At claim time (after working the five years ) I have just been told that only I am entitled to payment.

    The issue appears to be an entitlement my wife claimed in 2003 some 12 years ago.

    I would appreciate any comment from anyone with experience in the PBS area

    Rgds

    Allan