Watchdog warns on ‘bad credit’ solution services

Font Size:

If you have had a utility company relentlessly on your tail about an unpaid bill or been refused a credit card, chances are you may unwittingly have earned a ‘bad credit score’.

The corporate watchdog is using June to warn consumers not to reach out to so-called credit repair companies, regardless of whether the assessment is accurate or not.

As tempting as it is to take up offers from organisations advertising online that they can “delete bad credit”, “repair your credit score fast” and “fix your credit rating from $99”, you must avoid falling for their spin, according to the Australian Securities and Investments Commission (ASIC).

People need to understand that by using credit repair and debt management firms they may end up paying high fees, ASIC said.

“Consumers should be aware these companies often fail to fix credit and debt issues, which can leave people in a worse financial situation,” the watchdog said.

ASIC deputy chairman Peter Kell said there were free services consumers could access to help them fix credit reports or resolve their debt problems, such as the National Debt Helpline.

“Consumers experiencing money or debt problems don’t need to put themselves under further financial stress by paying high fees to firms providing credit repair and debt solution services,” Mr Kell said.

“If people are having difficulty obtaining loans because of an incorrect default listing on their credit report, there are actions they can take that are free of charge to have it corrected.

“If you think you have had a credit default wrongly listed against you, contact the creditor and ask for it to be removed.  If you en’t satisfied with the response you receive, you can contact the relevant dispute resolution service for help,” he said.

People experiencing debt problems can seek free help and guidance from financial counsellors and the National Debt Helpline on 1800 007 007 or go to

In 2016, an ASIC report found debt management firms:

  • were offering services where fees and costs were not well explained
  • often required payments be made before services were provided
  • sometimes used high-pressure sales techniques.

Consumers should be aware that lenders will review their credit report when they apply for credit or a loan and they should check their credit history details are correct.  Consumers are entitled to obtain one free copy of their credit report each year from a credit reporting agency. To find out how to do this, visit the Office of the Australian Information Commissioner.

For more information and guidance on credit repair, free financial counselling services, and managing debt, visit ASIC’s MoneySmart website.

Have you ever been denied credit even though you have always paid your debts on time? Have you ever used a credit repair firm and if so, what was the experience like?

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


Beware the dangers of fixing your poor credit rating

Beware the risks of seeking to restore your poor credit rating.

What to do if your bank statement reveals a dodgy deal

What to do if you believe you have been targeted.

Explained ... credit card switcheroos

Promotional offers to avoid crippling credit card debt are useful, but not free.

Written by Olga Galacho


Total Comments: 8
  1. 0

    The Government has just implemented policies of change into credit ratings reporting that will almost guarantee scams and data selling can be easily done.

    If they are so worried then why have they made the changes with no real security or regulations to back it up?

    Under the new system it will be very easy to get a bad credit assessment and there is nothing stopping the private agencies from unsealing your information as far as I can see.

    • 0

      I agree Rae. When one can apply and get a credit card online with nothing more than a copy of their driver’s licence there is not much checking going on whether than person even has the ability to pay any debts they may have.

    • 0

      I gather from my bank that this is a tightening up of credit data and will effect those who don’t pay on time etc. The problem is the data collector is a private organisation.

      I was assured that legislation protects us under consumer privacy protections but everything is now to be reported by the banks to these private credit rating businesses.

    • 0

      OG, you can’t automatically get a credit card because once you state your income no matter how good your credit rating it will be denied on the basis of insidficient income unless you have an income that is more than the pension. So low income workers cannot any more.

    • 0

      Ha ha, insidficient is not a new word, it should be insufficient.

  2. 0

    Always pay your bills on time and you need never have to worry about a bad credit rating

    • 0

      I’m not worried about my credit rating Raphael but with whom the information is going to be shared and whether that is secured or will it be unsold as time goes by.

      I know you expect trust but I don’t trust any money making business any more.

      There is little evidence of honesty or respect for customers and clients and a Government fixated on $$$$ and business is everything who are producing some very dodgy legislation.

  3. 0

    Chill peeps. The rules on the horizon are about to revamp credit ratings to reflect better on those who do pay bills on time consistently. Watch this space…Olga



continue reading

Living in retirement

The emotional aspects of moving house in retirement

In his four years as a retirement coach, Jon Glass has been helping older Australians navigate the emotional facets of...


Small bedroom tips to maximise space and style

For many of us, house space is a fiercely contested commodity, and you need to squeeze the most out of...


Aussies much more willing to be vaccinated than Americans

The United States has had nearly as many COVID-19 cases as Australia has people. More than 400,000 have died of...


Goldie Hawn at 75: The Hollywood star's fashion and beauty evolution

Goldie Hawn, one of Hollywood's most beloved stars, is famous as much for her acting talents as she is for...


US still reels from the deadly consequences of 'alternative facts'

Jennifer S. Hunt, Australian National University Every four years on January 20, the US exercises a key tenet of democratic...


Tennis stars call Australian Open quarantine 'insane' and like prison

Entitled, pampered, whingers. Elite sports professionals victims of the greatest overreaction to COVID-19 in the world. Those are the poles...

Finance News

RBA reveals why retirees have to bear the brunt of low interest rates

The Reserve Bank of Australia (RBA) knows that the negative consequences of low interest rates disproportionately affect retirees, but believes...


Blood pressure medication helps even the frailest seniors live longer

Taking blood pressure medication as prescribed helps seniors aged 65 and over people live longer. And the healthiest older people...