Centrelink Q&A: Where is my Pension Concession Card?

John hasn’t received his Pensioner Concession Card and wants to know where it is.

Where is my concession card?

John hasn’t received his Pensioner Concession Card and wants to know where it is. Today, we update him on when they will be delivered and who to contact to find out more.

Q. John
I have just read the recent article on the reinstatement of Pensioner Concession Cards for those whose pensions were cancelled on 1 January 2017 and note that there were 94,000 to be delivered from 9 October 2017.

The question of many is: when will they all be delivered?

 A. Pension Concession Cards have all been sent to those who were due to have them reinstated. If you believe that your card was due to be reinstated and you have not yet received it, you should contact Centrelink directly.

All content on YourLifeChoices website is of a general nature and has been prepared without taking into account your objectives, financial situation or needs. It has been prepared with due care but no guarantees are provided for ongoing accuracy or relevance. Before making a decision based on this information, you should consider its appropriateness in regard to your own circumstances. You should seek professional advice from a Centrelink Financial Information Services officer, financial planner, lawyer or tax agent in relation to any aspects that affect your financial and legal circumstances.

If you have a Centrelink question, please send it to newsletters@yourlifechoices.com.au and we’ll do our best to answer it for you.

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    COMMENTS

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    Ted Wards
    5th Feb 2018
    10:10am
    80 of my clients who had theirs taken off them all said they received them late January. Wonder why John hasn't contacted Centrlink directly?
    Anonymous
    5th Feb 2018
    11:11am
    John should check where his old card still works at the chemist, if
    it is reinstated it will carry the same number. Could be just that his
    letter was lost in the mail. Every time I leave the country and the card is cancelled they send me a new one which looks the same as the cancelled one.
    Tib
    5th Feb 2018
    11:45am
    He can't get Centrelink on the phone, he's been on hold since January.
    HDRider
    5th Feb 2018
    10:21am
    It will arrive after the American firm have decided whether or not to give it to you, it's bound to be a cost cutting thing!
    Rae
    5th Feb 2018
    2:12pm
    Serco is a UK corporation. It is slowly taking over the world since it's beginning in the 1920s.

    A very clever company. Makes little profits but it will own Governments one of these decades in the future.
    red
    5th Feb 2018
    11:37am
    I have a senios health card and I was sent a new one when the old one expired. Am I correct in assuming that I am eligible if they sent me the new one?- It took me ages to research and fill in the forms with all the appropriate information for the first one. I don't want to do that every year
    McDaddy
    5th Feb 2018
    1:25pm
    The onus is on the person to advise if they are no longer eligible for the CSHC as they auto renew each year.
    Charlie
    5th Feb 2018
    6:49pm
    I have a "seniors card" that I got when I turned age 60 but it has never been replaced.
    Now at 65 I have a blue card that says "pensioner concession card" on the side where the signature is and it is due for replacement 2019. On the other side it says name and address and the tax file number.
    Anonymous
    5th Feb 2018
    9:38pm
    Charlie - that number is the Centrelink access number and not your tax file number. You'll get a new card automatically every two years and it has nothing to do with the "Seniors Card".
    floss
    5th Feb 2018
    3:24pm
    Contact Centrelink pray tell how do you do that. This so called Gov. Department has little staff to respond to any inquiry but that may be as planned ,no Gov . Department could be so bad unless they have a motive.
    older&wiser
    5th Feb 2018
    11:10pm
    Floss, totally correct. Was on hold for 1 hour, 49 minutes, then when I got through they could not hear me for some reason, so they hung up. Phone service is appalling and getting worse. And can't go to local office if you live in remote Qld.
    eggles01
    5th Feb 2018
    9:59pm
    you know,I had problems with contacting Centrelink,now I have NO problems as the longest I have had to wait in the last 4 plus years is 15 minutes,wanna know how,I go to Centrelink I do not ring them!
    eggles01
    5th Feb 2018
    9:59pm
    you know,I had problems with contacting Centrelink,now I have NO problems as the longest I have had to wait in the last 4 plus years is 15 minutes,wanna know how,I go to Centrelink I do not ring them!