What services and payments are available for grandparents?

If you have taken on responsibility of caring for your grandchildren, Centrelink has a range of support available to help you.

It can be an overwhelming time moving from a traditional grandparent role to becoming a primary caregiver.

For the first time, in a long time, you may have to make sense of childcare, schooling, immunisations, and the costs of raising a child. There can be a lot to organise, but you don’t have to do it alone.

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Services Australia’s Grandparent Advisers kicked off in 2010, in recognition of the unique challenges faced by grandparent and non-parent carers.

Our Grandparent Advisers provide tailored information to help you on your journey.

They provide free support to grandparents, legal guardians and other non-parent carers who have taken on parental responsibilities for a child, even if you’re not currently receiving a payment or service from us.

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We have a range of payments grandparent carers can apply for. You may get extra help with the cost of raising children, childcare costs, healthcare and Medicare.

As well as help with payments and services, our Grandparent Advisers can connect you with our specialist staff and community support groups in your area.

I’d encourage you to pick up the phone and give our Grandparent Advisers a call. The sooner you get in touch, the sooner they can get the right support in place for you.

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You can speak to a Grandparent Adviser by calling 1800 245 965.

You’ll also find more information about the payments and services available on our website at servicesaustralia.gov.au/grandparentcarers.

Hank Jongen is general manager, Services Australia

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Written by Hank Jongen

Hank Jongen is the human face of Centrelink, a government agency on behalf of the Department of Human services, responsible for $100 billion in funds, 40,000 staff and 99% of the Australian population at some stage or another



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