How will changes to the Centrelink website affect your dealings with this government agency?
You can now see Centrelink, Medicare and Child Support payments and services in one convenient place, humanservices.gov.au, but how will this change your dealings with these government agencies?
Humanservices.gov.au has been created in response to customer feedback which outlined the need for easy-to-understand information, which helps you to access support. The new website uses plain language, with benefits and services grouped by common life situations. This makes it simple to see what other support may be available.
The senior services section of the site—humanservices.gov.au/olderaustralians—includes information about planning your retirement and working past your pension age. You can also explore which payments may be available to you and read about Centrelink’s Financial Information Services. You may also be interested in information about caring for someone with an illness or disability, as well as concessions and health care cards.
If you have been using www.centrelink.gov.au you will automatically be sent to information now held on humanservices.gov.au—take a moment to change your bookmarks, as www.centrelink.gov.au will shortly be removed.
If you want to give your feedback on the new site, you can complete a short survey—you’ll find a link at the bottom of every page on humanservices.gov.au
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