It seems that everything is going digital and moving online, but not everyone is happy about this. YOURLifeChoices member Charlie has stopped receiving his Centrelink statements in the mail and wants to know why.
I haven’t been receiving statements from Centrelink for a wile now and someone told me this is because they’re now online. This is all well and good for those who have access to the internet, but doesn’t help people like me who want a paper copy of important documents. I know the world has moved online in an effort to save paper, but what about those who aren’t quite ready for this?
A. Many Government departments have online portals through which customers can receive information, such as statements. This is not only to cut down on what is sent by post, but it also ensures that information is as up-to-date as can be, Often, by the time a statement is received by post, it is out of date.
You can find out more about Centrelink Online Services, including how to register and watch a demonstration by reading YOURLifeChoices article, Centrelink online services explained.
You can also request that statements still be sent in the mail. You can request a hard copy each time you want one by calling 132 468, or at any Centrelink Service Centre.
Join YOURLifeChoices, it’s free
- Receive our daily enewsletter
- Enter competitions
- Comment on articles