Centrelink reporting changes could happen as soon as July

Government believes changes will save it around $2.1 billion over the next four years.

woman looking at computer screen reporting centrelink income

Changes to reporting procedures for welfare recipients could be implemented as soon as July, should a draft legislation presented to parliament late last week pass by mid-May.

The reporting changes would mean that welfare recipients report their income as it’s paid rather than as forward estimates of what they might earn. Currently, people reporting income to Centrelink have to estimate how many hours they work in a fortnight and how much they’ll be paid.

The government believes the changes will prevent recipients being paid incorrect amounts and may even improve the accuracy and efficacy of its controversial debt recovery program.

The underpinning legislation was introduced to parliament by federal minister Alan Tudge last Friday. It is estimated the plan will save the government a total of $2.1 billion over the next four years and will affect around 550,000 Australians.

A new online portal will be set up to facilitate the change and single touch payroll will also be introduced, meaning a person’s income data will be automatically uploaded to the new system so Centrelink and other departments can double-check income received and tax paid.

The government’s reporting method has been a problem for years, and exacerbated by it feeding incorrect information to the robo-debt program.

However, the government refused to change the reporting system and relied on a robo-debt algorithm to track down what it assessed as incorrect payments.

The robo-debt system compared tax office and Centrelink data to recoup purportedly overpaid welfare payments.

The program was declared unlawful in November 2019 by the Federal Court and is now the subject of a class-action lawsuit.

Last week, internal emails between senior tax officials were made public, exposing how the government knew its robo-debt welfare recovery system was not lawful, well before it wound back the scheme.

In 2019, the ATO chased more than 80,000 payments totalling more than $80 million.

The opposition is calling on the government to pay back every cent to those who received unlawful debt notices.

“This is a mass act of unjust enrichment by the government. It is theft of people's money,” said Labor spokesperson Bill Shorten.

What do you think of the new reporting process?

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COMMENTS

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m52
10th Feb 2020
10:16am
The Federal LNP government is guilty of over 2000 suicides due to the Robodebt fear campaign.
KSS
10th Feb 2020
12:49pm
And where is the evidence that this is true?
m52
10th Feb 2020
1:08pm
Data released by the Department of Human Services. You don't scaremonger already traumatised, vulnerable people.
Anonymous
10th Feb 2020
2:03pm
Just because someone committed suicide it has nothing to do with Robodebt. It's just an excuse for something they would have done any way.
m52
10th Feb 2020
2:24pm
Rubbish, like your profile name, you're living well and "who cares about anyone else."
m52
10th Feb 2020
2:28pm
I hope that karma strikes hard
m52
10th Feb 2020
2:41pm
Well you can not speak for the people who took their lives. The fact you even posted that despicable response is enough.
Greg
10th Feb 2020
3:02pm
Yeah, I bet that's a highly accurate figure - what, did someone ask them why they did it afterwards?
Mitzy
10th Feb 2020
3:11pm
Good one Greg,there's no data any anywhere that I can find on the DHSS website that would support M52's statement.
m52
10th Feb 2020
3:23pm
What the LNP and Tudge did is declared illegal. Your defence of them speaks volumes.
https://www.abc.net.au/triplej/programs/hack/2030-people-have-died-after-receiving-centrelink-robodebt-notice/10821272
m52
10th Feb 2020
3:26pm
I suggest Agnes you go back to sky News and reading Murdoch lies. You are obviously brainwashed.
m52
10th Feb 2020
3:27pm
It's a fact that deflection is all LNP supporters have to defend innate corruption.
Rae
10th Feb 2020
6:29pm
The Government should answer to every one of those deaths in the courts and if found to have contributed fined accordingly. The only way to stop government abusing citizens is with harsh penalties.
clancambo
10th Feb 2020
11:00am
Alan Tudge ( The Clown) will retire on a massive never to be challenged pension just like the rest of the scumbags we vote in! I'm sure we all like to be treated like the seconds class citizens the pollies think we are!
Skiing
10th Feb 2020
1:57pm
I think you’ll find he was elected in 2010, so won’t be eligible for any massive lifetime pension.
Sundays
10th Feb 2020
8:16pm
Skiing, if he’s been there 10 years he is entitled to 55% of his parliamentary allowance payable for life. It goes up each year he stays in Parliament. Plus there are other allowances. Nice for some.
Skiing
10th Feb 2020
10:20pm
Nope, anyone joining the scheme after October 2004 is not eligible for a lifetime pension. The new scheme is still pretty generous with a government contribution of 15.4% but final payout will be a lump sum dependent on contribution and investment return
Sundays
10th Feb 2020
10:49pm
I stand corrected. It is still an enviable scheme. Also parliamentarians in the new scheme are able to salary sacrifice up to 50% into Super. As he can nominate the complying fund, He should e able to commute his lump sum to a pension if he wishes.
hyperbole
14th Feb 2020
4:36pm
anyone can be a politician...just put your hand up....It is not something I would like to do at all...but someone has to do it and if they get certain perks and pay so be it.
leek
10th Feb 2020
11:10am
I can see problems with this already. I have 2 casual jobs both pay me at different times. Not sure when they upload the pays to the ATO etc. I am not the only person with this problem. But I think these changes are for the people on Newstate and Youth Allowance. Might not affect the pensioners at this stage.
KSS
10th Feb 2020
12:53pm
So you get paid at different time. What exactly is the problem? You will report the earnings when you get them. What part of this do you not understand:

"The reporting changes would mean that welfare recipients REPORT THEIR INCOME AS IT'S PAID rather than as forward estimates of what they might earn." (my capitalisation)

It will make it easier for you because you will not have to estimate earnings with the potential for either under or over estimating your earnings.
m52
10th Feb 2020
1:08pm
KSS is an LNP apologist
Misty
10th Feb 2020
1:15pm
Worked that out already from previous posts.
Rae
10th Feb 2020
6:33pm
We need a Federal ICAC to investigate this current government. And any future federal governments.
MarkAdel
10th Feb 2020
10:03pm
If they didn’t have an ICAC on the previous Labor governments, then they won’t for this government that is doing great job. It’s only the people on this website that comes up with all sorts of laughable conspiracy theories that want one.
m52
10th Feb 2020
10:20pm
What good job is that Mark Adel? Obviously you are easily pleased or just as morally corrupt.
m52
10th Feb 2020
10:23pm
The only "good Job" LNP are doing is winning elections using our tax money to buy electorates via sports rorts.

10th Feb 2020
11:22am
It's been proved that Robodebt is illegal. Why can't this Government make its party donors pay tax? Welfare recipients should not be blamed for the failing economy when its tax avoidance and cuts.
Horace Cope
10th Feb 2020
12:24pm
Which party donors are not paying tax jackie? The economy is not failing and tax avoidance is a legal way of reducing one's tax burden. Have you come to terms with Shorten losing the unloseable election yet?
m52
10th Feb 2020
1:10pm
Mining magnates and corrupt LNP donors for a start. Shorten lost the election because Clive Palmer's 60 million dollar media lies to benefit LNP.
m52
10th Feb 2020
1:11pm
If you think Australia isn't stuffed under LNP, then you must be delusional. Or an avid Murdoch fan.
m52
10th Feb 2020
1:12pm
Only criminals enable criminals. Horace Cope
Misty
10th Feb 2020
1:19pm
And Michalea Cash's comments about electric cars, 'They are coming after your Utes", comment didn't help Labor and now electric cars are being built everywhere and petrol cars phased out. Fat lot of good his 60 million did Clive Palmer, never won a seat and makes you wonder what deals he did with the Coalition to get his support.
Triss
10th Feb 2020
1:40pm
If the Robodebt was definitely illegal, Jackie, there needs to be a class action against the government. I reckon the ambulance chasers would have been out in force if it could have been called ‘racism’ instead if ‘ageism’.
m52
10th Feb 2020
1:56pm
There will be a class action after this decision
https://www.google.com/amp/s/amp.theguardian.com/australia-news/2019/nov/28/robodebt-the-federal-court-ruling-and-what-it-means-for-targeted-welfare-recipients
ex PS
14th Feb 2020
8:20am
Horace you have to come to terms with Bill Shorten not being the leader of the opposition.
Why are you wasting your time trying to discredit someone who is not that relevant to the Party that will take over the country?
hyperbole
14th Feb 2020
4:38pm
the mining magnate, Twiggy Forrest, gave $70million I believe to the latest bushfire appeal...at least he gives back and it is not the first time he has made huge donations
jakirbe
10th Feb 2020
11:26am
I don't know how effective it might be. Even when they are advised of changes they don't always get it right. I am on an aged pension and get carer allowance. When we moved from a rental property into our own home I advised them three times that I was no longer entitled to rent allowance, once on line and twice by personal visits to the local office with my 86 year old wheelchair bound caree in tow, so not an easy undertaking. They still overpaid me and then sent a demanding letter saying I had been overpaid and needed to repay the amount immediately. I'm ready to admit mistakes when I make them, why can't others do the same, instead of trying to tell me I'm guilty of a breach. The system is only as good as the people charged with implementing it.
Hairy
10th Feb 2020
11:48am
I don’t work anymore sick of being held by cohones,I just live on the pension and disappear into the haze I’m not a welfare recipient I am an aged pensioner persecuted night and day by these bloody thieves and robbers,I just want to be left alone ,no line ups no two hr phone dealings,I’ve done 53 years of work,five times what your average grubby politician does to get his 1mill a year to retire on ,the whole thing is just a totally disgusting way to kill you off early,as m52 says they are guilty of promoting suicides,I have no doubt of it,
sunnyOz
10th Feb 2020
12:43pm
Totally with you Hairy. I do not trust the government - any government - to do anything to benefit anyone but themselves. Like you, I am solely on the Aged Pension, tried working 2 days a week, but the number of errors CL put me through (even incorrectly cancelling my part pension) - was enough. So I chucked in the job. I do not trust them to come back to me in 7/10 years and say they made a mistake, and hit me with an illegal Robodebt.
So I much prefer to NOT work, NOT have any contact (or as little as possible) contact with the imbeciles at CL who are mostly clueless. I had to explain the Work Bonus to one guy who stated he had worked there for 27 years! (and I use the word 'worked' lightly). He had no idea. I too object to being told I am on 'welfare'. I too just want to be left alone to manage the best I can.
Sconny
10th Feb 2020
12:18pm
I would dearly love to wipe that sneering almost permanent snigger off Morrisons face ...he's the turd who went AWOL when this country needed leadership....all you fools that voted the Coalition into office I hope you are proud and God damn you all to hell
m52
10th Feb 2020
1:57pm
Some of them are still desperately attempting to defend the actions of Morrison and the LNP
Horace Cope
10th Feb 2020
12:28pm
Looking on the positive side of this, if reporting is to be made fortnightly it could well be that Centrelink staffing may have to increase. This is a benefit in two ways; firstly the service at Centrelink may improve and unemployment may be further reduced. A reduction in unemployment will reduce the welfare payments and also increase the tax income.
Tuesday127
10th Feb 2020
12:31pm
Rise up you old communists and Marxist comrades. This is the perfect platform for you amongst all your brethren Spew your bile and rue the one that got away. Trouble is that when the next election comes around you will be voting for a politician on your side who also gets that pension you all complain about and they won't change that. All the bad things you complain about the other side are also endemic in the Labor side, I should know I voted for them for 48 years, state and federal.
m52
10th Feb 2020
1:16pm
It's obvious that you prefer corruption and enable it
m52
10th Feb 2020
1:17pm
Labor have a history of government for ALL Australians. Not just the rich, and entitled.
Tuesday127
10th Feb 2020
12:31pm
Rise up you old communists and Marxist comrades. This is the perfect platform for you amongst all your brethren Spew your bile and rue the one that got away. Trouble is that when the next election comes around you will be voting for a politician on your side who also gets that pension you all complain about and they won't change that. All the bad things you complain about the other side are also endemic in the Labor side, I should know I voted for them for 48 years, state and federal.
m52
10th Feb 2020
1:18pm
Look up the difference between Socialism and Communism. Or get educated.
Misty
10th Feb 2020
1:27pm
How anyone could vote for the Coalition after watching the 60 Minutes segment on the Bushfires last night is unbelievable,how could all the warnings and advice have been ignored, so many lives, human and wildlife and homes have been saved if the warnings and advice been acted on. Sorry for going off topic but I am boiling mad at the incompetence of this Coalition Govt that lurches from one disaster to another, party disunity is alive and well today.
Anonymous
10th Feb 2020
5:19pm
Why would you watch anything on 60 Minutes.
m52
10th Feb 2020
7:50pm
Why do people watch Sky News?
Misty
11th Feb 2020
9:52am
Olde, why not?
hyperbole
14th Feb 2020
4:40pm
waste of time to really come on this site...same old same old all the time, winge, winge, winge!!
m52
14th Feb 2020
4:42pm
That's your perception Hyperbole. Others don't share it.
BrianP
10th Feb 2020
12:38pm
Typical and no surprise Mr Fudge and LNP make so much publicity about this. How about some real news that would help so many retirees, help the economy and get votes?

Remove income tax for retirees job incomes without affecting their age pension.
Sconny
10th Feb 2020
1:13pm
YES well said Brian....because my wife has part time job I have to deal with Centrelink fortnightly....in regard to Centrelink three words come to mind they are piss - up and brewery
Harley
10th Feb 2020
1:10pm
As long as people can earn money in cash while collecting a pension, people can cheat the system. Another way to cheat is to apply for a business name, with a number of business partners. Then open a Bank Account in the business name, so that money in the account is not linked to a single person in that account. People will keep finding away to cheat. We are moving to a cash less society & the sooner the better.
Harley
10th Feb 2020
1:10pm
As long as people can earn money in cash while collecting a pension, people can cheat the system. Another way to cheat is to apply for a business name, with a number of business partners. Then open a Bank Account in the business name, so that money in the account is not linked to a single person in that account. People will keep finding away to cheat. We are moving to a cash less society & the sooner the better.
Misty
10th Feb 2020
1:29pm
It has taken them long enough to discover what people have been telling them for ages.
The Lorax
10th Feb 2020
1:42pm
The link you have provided for the proposed changes does not actually list how those changes will be made.

Back in around 2016 the method of reporting income changed. Prior to this people had to estimate how much they thought they may earn in the upcomming fortnight. The writer of this article falliciously misleads the reader claiming the changes mean that people will now report what they have earnt over the last fortnight when they report their income. This has already occured! So please actually inform us of what the new changes actually are - no doubt the LNP have not released the details.
Having to pre-report what you think you are going to earn was one of the main drivers for the LNP to introduce the illegal robodebt fraud, as they were well aware of how impossible such calculations were. Now, as of your reporting date you report how much you earnt in the last fortnight - this is not new - this is not what is being proposed by the LNP - have the LNP even listed their proposed changes?
How on earth the LNP imagine that their new changes on income reporting are going to save $2.1 billion from changes to income reporting is insane. The majority of income reporting comes from Newstart recipients - Newstart (jobseekers payments), Austudy, Abstudy and Youth Allowance only cost $10 billion per year. The LNP are effectively claiming they are going to save 20% on this single facet of social security payments - my arse!

@Harley - so you want everyone forced into a cashless society. How did that work for people in the fire or flood zones when the power was cut off? How did that work for the people in Torres sraight when the internet and telecommunications went down for over 1 week? How did that go for people in in cyclone areas when they lost power, mobile and all communication?
All I can think Harley, is that you have not sufficient thought through the rammificaitons of a cashless society. Here's another few examples - what happens when banlks refuse to allow people to have an account - various businesses in Australia have already been refused bank accounts - how will such people interact or even survive in a cashless society? Do you remeber Wikileaks? Or the large number of other entities across the globe where Mastercard and Visa have banned these organisations from being able to use their services. The next obvious step is that certain individuals will be banned from having bank accounts - which means they will not be able to survive in a modern society, they will complete ostracized from any involvement in society or the economy. Maybe you are unaware that the blackmarket and illegal money in electronic banling far exceeds that of cash - particularly in Australia.
floss
10th Feb 2020
2:02pm
What else has the Hill SONG Hill Billy got line up for pensioners bet it won't be good. No if his last few attacks have been any thing to go by.I have never seen a government so against pensioners thank god i am not one.
floss
10th Feb 2020
2:08pm
m52 your comments are spot on and i don't have vested interest in any C.Link affairs. What a germ KSS. is he must be a plant no one could be so stupid.
m52
10th Feb 2020
2:25pm
It is actually greed, and self entitled retirees who gave us this government
Sceptic
11th Feb 2020
11:44am
M52 = Mick on steroids
m52
11th Feb 2020
1:10pm
Sceptic supports the indefensible
m52
10th Feb 2020
2:27pm
Greed and self entitled retirees gave Australia this government and the consequences.
GrayComputing
10th Feb 2020
2:37pm
NO ASSET TEST FOR A PENSION EVER AGAIN!
What our founding fathers said in parliament in 1908:
Quote:_____

We wish to honour the sentiments of the legislators who introduced the Age Pension in Parliament in 1908. When it became law, it was commended with the following words: “… it removes the idea of old-age pensions from any suggestion of a charitable allowance. An old man, who has done his duty as a citizen for 25 years (is) as much entitled to a pension as a commander-in-chief or a chief justice.”
End Quote: _____

The pension was a reward for service. It should still be considered in this light. It is not a handout.

Therefore, a pension is not welfare.

But modern politicians have stuffed it up completely

It is time to kill off this insane hugely expensive pensioner whacking bureaucracy.

It is time for all of us (yes that means you) to rant at our MPs and Senators daily to take action for human decency and a huge stress reduction for pensioners

Most economist say we will save taxpayers money by dropping asset testing because of the massive overheads cost in running Centrelink and the 10,000 conflicting rules.

Hiring more Centrelink staff will only increase taxpayer’s costs for processing the creeping insane red tape monster system politicians and well paid bureaucrats have created.

Help scrap it now. Become a hero.

Even the UK and poorer New Zealand has a NO ASSET pension, so it is cheaper and user friendly.

Why worry that few million$ earners get it too. That is peanuts to them, not enough for a good vintage champagne.

Do retired and retiring people really look forward and want 100++ visits to/from Centrelink and be hassled by their crazed robo-debt scam and then waste even more time in the 3 million people waiting queues and more lost calls?

We all (that means you) need to tell our MP and senators every day that these criminal asset tests for a pension must be dropped now.

Ask your MP do they really like being part of the system that allows this indirect abuse of the elderly?

This abuse is actually sponsored by our government and forced down to Centrelink and borders on a criminal act.

Why do MPs normally compassionate persons let this Centrelink abuse happen at taxpayers’ expense?
Wake Up
10th Feb 2020
3:32pm
Why is it that some financial planers are in jail for stealing from retirees but ministers & managers of the illegal Robo Debt system don't face any consequences especially when they new it was illegal.
m52
10th Feb 2020
3:34pm
Because the LNP Teflon coated MPs are obviously protected.
Mariner
10th Feb 2020
3:44pm
Been away for 10 days and most of the comments are just me against you stuff. Wish you guys would read more of the articles above before commenting and slinging insults. Find today's YLC section rather informative and for that Thank you!
m52
10th Feb 2020
3:53pm
That's a democracy
mogo51
10th Feb 2020
6:44pm
I dislike both Labor/LNP as l consider them both incompetent idiots.
But the socialist left that try to rule the roost here have very short memories. When their beloved Labor fools left the country a never before horrendous debt. Not only that, they never spologised to the taxpayers of Australia for their gross incompetency! So go and take a deep breath.
m52
10th Feb 2020
7:39pm
No previous government has left as horrendous a debt as under 7 years of the LNP. With nothing to show for it. FACT
m52
10th Feb 2020
7:43pm
https://www.google.com/amp/s/theconversation.com/amp/factcheck-has-australias-net-debt-doubled-under-the-current-government-100819
Mariner
10th Feb 2020
8:16pm
megalomaniac52 is a bit over the top, where does he suddenly spring from?
m52
10th Feb 2020
8:31pm
I'm not associated with the LNP. Boatie
m52
10th Feb 2020
8:32pm
Are your free yearly share handouts enabled by John Howard that worth defending? Mariner
Mariner
11th Feb 2020
8:18am
m52 - I have no shares or super whatever.
Priscilla
10th Feb 2020
6:55pm
A terribly unfair system and about time it changed. Caused major trauma, especially when calculated on wages earned years before and person actually only now able to get casual part-time work. Sadly they do not care how much they traumatise people. Seen it happen.
BillF2
10th Feb 2020
11:50pm
Regardless of the proposed changes, the system is designed to keep a tight rein on welfare recipients and pensioners. This is only tinkering around the edges to try and get good publicity. The leopard hasn't changed its spots.
Teacher
11th Feb 2020
2:17am
As a 'young' aged pensioner but working part time as a teacher I reported my regular wage and could claim the entire pension during school holidays as we were not paid at all then. However, I would sometimes be called in to relieve a sick colleague etc. and as my remittance slip did not break down my wage I didn't really know how much I earned per fortnight . In fact, it had never been explained to me that if I earned over my regular pay I had to report those earnings. Then, when I sold a holiday cottage and got a goodly sum for that during the housing sales boom. As soon as I reported it to Centrelink as an honest person, I'm sure they were delighted to dig into my past payments for the previous 6 years (through the Tax Office) and hit me with a $30,000 bill. I couldn't explain how that was earned as I hadn't known I had to and didn't have any remittance slip breakdowns, so had to accept the debt. I wasn't cluey enough to ask them to give me written listings as they legally should have done. It's the only thing in 54 years of marriage about which my husband was so angry at me. I was heartbroken as the money was to pay off the mortgage on our permanent residence. As I got paid 4 weeks behind in my work attendance I wouldn't have had a hope of a fortnightly reporting setup.
I have used an accountant to submit my tax every year and have never cheated on that but pensioners beware - Aunty Matilda (aka Uncle Sam) watches you all the time.
Teacher
11th Feb 2020
2:17am
As a 'young' aged pensioner but working part time as a teacher I reported my regular wage and could claim the entire pension during school holidays as we were not paid at all then. However, I would sometimes be called in to relieve a sick colleague etc. and as my remittance slip did not break down my wage I didn't really know how much I earned per fortnight . In fact, it had never been explained to me that if I earned over my regular pay I had to report those earnings. Then, when I sold a holiday cottage and got a goodly sum for that during the housing sales boom. As soon as I reported it to Centrelink as an honest person, I'm sure they were delighted to dig into my past payments for the previous 6 years (through the Tax Office) and hit me with a $30,000 bill. I couldn't explain how that was earned as I hadn't known I had to and didn't have any remittance slip breakdowns, so had to accept the debt. I wasn't cluey enough to ask them to give me written listings as they legally should have done. It's the only thing in 54 years of marriage about which my husband was so angry at me. I was heartbroken as the money was to pay off the mortgage on our permanent residence. As I got paid 4 weeks behind in my work attendance I wouldn't have had a hope of a fortnightly reporting setup.
I have used an accountant to submit my tax every year and have never cheated on that but pensioners beware - Aunty Matilda (aka Uncle Sam) watches you all the time.
Fredklaus
11th Feb 2020
5:51am
should not those responsible be taken to the courts for their unlawful acts.?
SuziJ
11th Feb 2020
10:11am
A friend of mine recently received a robo-debt letter addressed to his late wife claiming that her estate owed Centrelink $6,000. Not!
ex PS
14th Feb 2020
8:29am
One thing is clear, any new bills or legislation proposed by this government must be thoroughly examined in both houses before being passed.
They must have all work double checked as they seem to be incapable of deerrmining right from wrong or even thec simple rule of law required by legislators.
They need a lot more practise with their slates before they qualify for their pen and ink licence.
johninmelb
16th Feb 2020
5:41pm
If you are not happy with the system then change it. And writing daily diatribes to YLC is not going to cut it. Morrison and Albo don't read this stuff, and if they did, they'd just laugh and get on with it knowing you can't do a damn thing about it because you don't care enough to get off your backsides and make something happen.

Always remember - If you are not part of the solution, you are part of the problem.

You might do well to study 23 year old Joshua Wong in Hong Kong, that guy has done more in his few short years on earth than any of you will have ever done in a lifetime. He doesn't sit on his backside hoping that one day Hong Kong will be independent. He walks the talk.
bobm
16th Feb 2020
8:37pm
Yes I worked for 33 hrs one fortnight. I checked the information provided and C/L had me down working 34 hrs.
I requested that C/L adjust their records to show me working 33 hrs and not 34 hrs Their reply "It will be o"k don't worry about it"
Do I look stupid and have a sign on my for head. I insisted that they make the changes and have my report as reported. It too 4 people to be able to access the computer and change the 1 hr to make it correct. Also in the reporting process My Mother in Law had passed away and my wife had money left to her in the will. We were good bunnies and advised that one account (joint account had some of the funds" a second account had funds for my wife to use and a third account had funds for me to use). Just in case either of us fell off the perch.
C/L had to open 3 new records of the accounts. Not to be out done I asked what do I get for the aged pension from now going forward. They worked it out after I insisted they advise me. They then gave my wife the same as me. Only problem she was on Newstart. I requested they calculated each again. They didn't asked the correct question and assummed we were both on the aged pension. Once I had all this info I asked for a hard copy so I could attach to my records at home
We started the process at 3.45pm and finally left C/L at 5.30pm with my information. They were not happy bunnies more particular that 4 people worked for an hour to get my hours correct as advised. YOU bet you if in the later years C/L would be questioning me for not having the correct hours.
The real end of the story is always check the info you give to C/L, and insist on having a hard copy of the transactions of that visit. Protect your back end to enable you have the history of any thing you have done. Robodebt has been an example of the Pensioner had to chase up data of up to 10 years ago or get screwed by C/L.
johnp
18th Feb 2020
2:01pm
Anyone know who the correct contact is in regard to the class action lawsuit ??


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