Centrelink online services explained

Save yourself the long phone calls and queues by using Centrelink online services. Once you get started, you’ll wonder why you didn’t do it sooner.

Registering for Centrelink online services is easy and can save you or your nominee hours every month. But how do you register and what can you do online?

Register for online services

Centrelink hold a certain amount of personal information about you which will be used to verify your identity when you register online. For example, you may be asked a question about a recent communication from Centrelink, Centrelink payments you receive, driving licence number or concession card number, so it’s worthwhile having these documents to hand. Follow the step-by-step instructions and, once registered, you’ll be able to access online services. It’s worth noting that if you are wary of registering online, you can register over the phone or at your nearest Customer Service Centre. To register or for more information, visit HumanServices.gov.au.

What you can do online?

As well as finding out information and accessing booklets and fact sheets, you can carry out simple tasks such as:
– Claim a payment
– Report employment income
– Update/advise your details
– View/print your details
– Apply for an Advance Payment
– Request a document
– Request a replacement card
For more information about available online services, visit HumanServices.gov.au.

Online demonstrations

If you’re still uncertain about how to use online services or whether they will be of any benefit to you, view the online demonstrations available. These demonstrations will show you what the screens look like, what information you’ll be asked for and how long the process should take you.
To view the online demonstrations, visit HumanServices.gov.au.

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