Supermarket moves to support over 70s in self-isolation

Woolworths ramps up online delivery capacity to support elderly and vulnerable Australians.

woolworths delivery trucks

Woolworths will ramp up its online delivery capacity over the next week to help meet the essential food and grocery needs of the growing number of customers in self-isolation because of COVID-19.

The retailer has partnered with Australia Post and the DHL Supply Chain to launch the ‘Woolworths Basics Box’ across the ACT, NSW and Victoria for customers unable to leave their homes. Other states are expected to follow in the coming weeks.

Available for $80, the ‘Woolworths Basics Box’ will contain meals, snacks and a few essential items. The price also includes contactless doorstep delivery by Australia Post within an estimated time of two to five business days of order. Woolworths will not be profiting from providing this service.

Customers can’t choose, switch or select specific products with the ‘Woolworths Basics Box’.

By streamlining the picking process and partnering with Australia Post for the delivery and DHL for the packing, Woolworths will be able to get more essential items to many more vulnerable customers faster.

Customers not confident shopping online will have the option to be supported through their order over the phone.

Once an order has been placed, customers will receive updates on the delivery from Australia Post via text message and email.

Following successful trials across 41 supermarkets last week, Woolworths plans to transform another 100 supermarkets into priority delivery hubs to get more home deliveries to ‘priority assistance’ customers.

New priority delivery hubs will launch throughout the week, with the specific stores and adjusted trading hours for in-store customers to be announced at woolworths.com.au/updates.

Woolworths is also working closely with delivery partners, Sherpa and Drive Yello to expand their driver base to support more rapid deliveries out of stores to those in need.

Woolworths chief executive Brad Banducci said: “We understand many of our older or more vulnerable customers will be anxious about their food and grocery needs in the weeks ahead.

“Going to the supermarket is a key part of everyday life for many of them, and some will have never even considered ordering groceries online before.

“But we will also need Australians to rally together and help. If you can shop for a friend, family or loved one, please do. Because there will be some in our community who don’t have that option, and we need your help to put the most vulnerable first. 

“We thank customers for their patience and understanding as we work to meet these challenges together.”

Woolworths first introduced priority assistance home deliveries on 13 March to help the elderly, people with disability and those in mandatory isolation. It has since delivered to more than 90,000 customers in need. 

To apply for Priority Assistance delivery, customers need to complete the form at woolworths.com.au/priorityassistance or call 1800 000 610 to find out more. 

Have you used priority assistance for your shopping? Will you be more likely to order your groceries online now?

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    COMMENTS

    To make a comment, please register or login
    Steff
    30th Mar 2020
    3:50pm
    Wonder when theyre going to round us up and put us in Concentration camps
    For our own good
    Mez
    30th Mar 2020
    4:02pm
    I don't think that's funny at all!
    My father had been in one during the 2nd WORLD WAR in Germany and I think what you wrote is pathetic and you should delete it.
    jan
    30th Mar 2020
    4:08pm
    Hi Staff
    Sorry you feel that way. Guess you have to be considerate towards others.
    There is always a light at the end of the tunnel. I think it's your choice to stay isolated or not . Take care
    Troubadour
    30th Mar 2020
    4:30pm
    That is why so many have come down with the virus - that selfish attitude
    or I'm OK nothing wrong with me - self isolation is for yours and everyone's good - to get this virus under control - so many are asymtomatic carriers and yet fit and healthy - you do not know who you are passing out there.
    It is a nuisance and we are getting a bit frustrated, as we are used to being out and about and helping others - but for the well being of our friends, neighbours and fellow Aussies we will do the right thing.
    panos
    30th Mar 2020
    5:22pm
    Do not laugh about Steffs comments just yet........

    30th Mar 2020
    4:42pm
    HA HA HA ! ...

    " Customers can’t choose, switch or select specific products with the ‘Woolworths Basics Box’.".... Elderly will have to eat whatever crap they are provided with, GMO or such, so they can die sooner. Less pensions to pay ...

    No! This is not funny, but what else to do ... just cry ?

    https://youtu.be/pL-ujPmMefA
    Paddington
    30th Mar 2020
    5:47pm
    I agree. It needs to be what is helpful and usable.
    $80 could be spent on what is actually needed!
    Tood
    31st Mar 2020
    12:26pm
    I guess one shouldn't look a gift horse in the mouth but I wonder if the $80 worth of whatever won't be a waste if it is not useable by those who have dietary problems or stuff that they don't use anyway.
    Have a special phone line that these isolated people can ring and let them order what they actually need, and make sure they have the required items in stock; bit more work for Woolies but would employ more people.

    Has anyone received one of these boxes, I would be interested to hear what was in it.
    Tood
    31st Mar 2020
    12:32pm
    Whoops I thought these boxes were free, not so it appears, in that case don't bother paying $80 for a box of what you don't want/need.
    101
    31st Mar 2020
    5:53pm
    Good on you TOOD, I guess it's like feeding strawberries to Pigs.

    30th Mar 2020
    4:52pm
    https://www.facebook.com/groups/5GEarthUnderAttack/permalink/886234295146313/
    ceejay
    30th Mar 2020
    4:59pm
    Will this include deliveries to rural and remote older Australians who live more than 15 km outside a major township?
    older&wiser
    30th Mar 2020
    5:44pm
    No, my sister lives in a remote western QLD town with a WW. They have never had delivery, and won't.
    jayzaa
    30th Mar 2020
    5:00pm
    I wouldn't want the stuff they put in it. Why can't we order what we want. I don't want pre packaged meals, I;m quite capable of cooking my own. And what do they call 'snacks" potato chips and crap. No thanks, I'll buy my own
    hyperbole
    2nd Apr 2020
    12:29pm
    same...I only want fruit, veg, bread milk butter...the rest the majority would have in their pantry

    i will be doing own shopping until I can order what "I" want
    Red
    30th Mar 2020
    5:04pm
    I live in Victoria - the accepted concession cards enabling you to access the delivery service for vulnerable Australians doesn't include any Victorian concession cards like the Victorian Seniors Card, though it does include the NSW Seniors Savers card. Woolworths needs to include Victorian concession cards to to establish eligibility.
    panos
    30th Mar 2020
    5:16pm
    Yes it is rather amazing that Victoria seems to be forgotten in the Woolworths JUGGERNAUT.

    The basic box consists of chinese noodle meals in cardboard just microwave after adding water.

    Some horrible snacks that they cannot sell any other way...

    Complain and it's------
    No Toilet Paper for you !!!!!!!!!! (seinfeld)

    ENJOY !!!!!!
    BREMBUDDY
    30th Mar 2020
    5:10pm
    yes because we have been lucky over the year Australians have become pathetic,greedy,self-centred and a pretty miserable lot These who are doing the wrong thing need a good kick up the backside as they are incosiderate to the rest of us doing the right thing

    30th Mar 2020
    5:15pm
    https://youtu.be/qzhZFD19Udc
    Anonymous
    30th Mar 2020
    5:16pm
    https://www.davidicke.com/article/566782/billy-six-deckt-corona-schauspiel-auf
    panos
    30th Mar 2020
    5:18pm
    You and your conspiracy's, just enjoy what time you have left, you have no hope of changing anything we have been disarmed.......by Howard....

    30th Mar 2020
    5:17pm
    Forcing on a cashless society; elderly must learn first ....
    panos
    30th Mar 2020
    5:20pm
    What cash, you all had better spend it now and it will soon be worthless the Govt rushed through the 10,000 cash top spend, by the time this is all over it will be 5 dollar limit and you will be reported to the authority's, and that does not have a happy ending.
    Janiel
    30th Mar 2020
    5:21pm
    A great service but a lot of essentials, toilet paper, tissues always out of stock and only allowed 2 cartons of milk, two days and I’m out of milk again
    Vee
    30th Mar 2020
    5:23pm
    I signed up for Woolworths priority and still can't get what I need, there's no option for the $80 box & if there was it's not much good because I have coeliac disease & I need a gluten free option
    And doing an online order is a waste of time because there's no loo paper, sugar, gluten free pasta, they have hardly anything
    I'll be shopping online with Coles, they have what I need
    KB
    1st Apr 2020
    12:26pm
    Good luck Vee. Coles items her are stripped bare.
    KB
    1st Apr 2020
    12:27pm
    Good luck Vee. Coles items her are stripped bare.
    oldbiddie
    30th Mar 2020
    5:23pm
    I don't know who is receiving their priority deliveries. I'm sure they think the are doing the right thing, but I know at least 4 (myself included) pesioners over the age of 75 yrs who are regular users od WW home deliveries, who cannot get a priority delivery, or even get an answer- although promised within 48 Hrs. I have made multiple requests for special delivery in the last 2 wooks and have had no reply at all. Maybe it's just a publicity stunt, because it isn't working!
    Yer man
    30th Mar 2020
    5:38pm
    These are serious times we live in . Please listen to the govt. My one concern is that they keep publishing figures that say the number of cases is dropping which just may mean we relax the instructions given . We are still in a crises and there should be no relaxing in individual behaviour.
    Yer man
    30th Mar 2020
    5:38pm
    These are serious times we live in . Please listen to the govt. My one concern is that they keep publishing figures that say the number of cases is dropping which just may mean we relax the instructions given . We are still in a crises and there should be no relaxing in individual behaviour.
    Kosmo
    30th Mar 2020
    5:41pm
    What happen to my post?
    Kosmo
    30th Mar 2020
    5:45pm
    Why are the guys putting the groceries on the box NOT wearing gloves??!
    BruserSnr
    30th Mar 2020
    6:06pm
    I really feel sorry for Red and Panos. Victorians being hard done by. Try living in other states.
    WA has been screwed by Victoria, in all walks of life and for many years. Can't get your own way when times are tough for everyone?
    franky
    30th Mar 2020
    6:24pm
    After hearing all those lovely negative comments ... therefore I conclude go to the supermart yourself and buy your own needs to your hearts delight ...yeh ! ! .. if you are fast enough ... or healthy enough ! ! ! Cheers hahaha
    hyperbole
    2nd Apr 2020
    12:30pm
    'I am fast enough and very healthy and I doing shopping for others as well
    Jennie
    30th Mar 2020
    6:28pm
    Does anyone know what is actually in the box? I guess they are all the same. The picture of the delivery guy with a box of food in the email I suspect is misleading - big head of celery, large amount of broccoli, a mango, one onion, milk, biscuits, white bread (yuk), can't see what else...
    hyperbole
    2nd Apr 2020
    12:31pm
    googled it....here is the link

    https://10daily.com.au/news/a200330dvjqa/woolworths-launches-80-basic-box-of-groceries-for-struggling-shoppers-20200330
    Jennie
    2nd Apr 2020
    1:52pm
    Thank you hyperbole. That's thoughtful of you. Looking at the list I would only occasionally buy 8 of the 18 items. It certainly isn't anything like the box of groceries shown in the YLC email.
    hyperbole
    30th Mar 2020
    7:16pm
    no good for me...i only want fruit and veg now
    Kosmo
    30th Mar 2020
    7:44pm
    Yes, me to
    Mikko
    30th Mar 2020
    8:25pm
    Have you guys got shares in Woorlworhs? Coles has also just started a priority delivery service for elderly and those in need. We were included without even having to apply and our first order with free delivery arrived this morning (including 2x12 packs of toilet rolls!)
    101
    31st Mar 2020
    6:00pm
    Don't tell oldbiddie
    Circum
    30th Mar 2020
    8:30pm
    I hope the $80 box customers get better service than the rest.Have spent about 7 hours on the phone waiting and talking to woolworths.It has been 8 days today since I tried to place an order.(priority since I am elderly and self isolated).I still cant place an order due to a number of stuff ups by phone staff.I can accept that partly as they must be under much pressure.Today after a few more hours on the phone I managed to get through most of the online process including paying for the goods only to be told by the system that all delivery slots had been taken.Then after another phone call I was informed that this meant that I had to wait for delivery slots to be reset to available.This would happen at midnight.As I am out of bread,milk etc this means a late night tonight hoping I get lucky.
    If I knew before what I know now I thing I would have become a hoarder before going overseas on holidays.
    PS Not interested in the $80 lucky dip.
    Circum
    30th Mar 2020
    8:30pm
    I hope the $80 box customers get better service than the rest.Have spent about 7 hours on the phone waiting and talking to woolworths.It has been 8 days today since I tried to place an order.(priority since I am elderly and self isolated).I still cant place an order due to a number of stuff ups by phone staff.I can accept that partly as they must be under much pressure.Today after a few more hours on the phone I managed to get through most of the online process including paying for the goods only to be told by the system that all delivery slots had been taken.Then after another phone call I was informed that this meant that I had to wait for delivery slots to be reset to available.This would happen at midnight.As I am out of bread,milk etc this means a late night tonight hoping I get lucky.
    If I knew before what I know now I thing I would have become a hoarder before going overseas on holidays.
    PS Not interested in the $80 lucky dip.
    inextratime
    30th Mar 2020
    8:45pm
    Tried out registering with Woolies today. Didn't work. Gave up. Complete waste of time. Thx but no thx woolies
    DavoWA
    30th Mar 2020
    8:57pm
    It might be insightful to take note of the Prime Minister's actual words on this matter. They were: “There is strong advice – this is not a compulsion, this is strong advice – that people aged 70 and over should stay at home and self-isolate for their own protection to the maximum extent practicable."

    So there is no prohibition on over 70's going to the supermarket to buy groceries.

    Eating is essential. So is gathering food. So if you don't think that Woolies box meets your needs then go and buy your own. It's not illegal. It's not banned.

    However, in the spirit of the new situation, if you do think you need to buy your own, use a bit of discretion. Have one big shop a week, or a fortnight (that's what me and the missus have always done). Then don't go out for non-essentials. Stay at home "to the maximum extent possible" to quote the PM.

    Of course, if you fall into a category that is required to self-isolate, then don't go out at all. You'll get busted if you do, and rightly so too.

    But, if you haven't been in contact with someone whose been infected with COVID-19, if you don't have any flu-like symptoms and if you're not in a mandatory self-isolation category, then you're no more likely to infect anyone else than children, under 70's or anyone else.

    A little bit of common sense would go a long way here. Surely the issue is your health not your age. I know seventy-year-olds who could run a marathon. I also know teenage fatsos who should be in ICU now, or they soon will be.

    If the state premiers make this 'strong advice' mandatory in their state, then obey the law.

    Otherwise, use your common sense.
    Jennie
    30th Mar 2020
    10:50pm
    Well said Davo, sensible advice.
    Circum
    30th Mar 2020
    10:53pm
    Sorry DavoWA but you miss the point.Strong advice as you put it has nothing to do with it.Neither has ones age.Self isolation is mandatory not strong advice.To remain healthy one needs to eat.Sadly the source of food is not as secure as it is made out to be.The administration of the distribution of the food leaves a lot to be desired.Hopefully that will improve.
    Circum
    30th Mar 2020
    10:53pm
    Sorry DavoWA but you miss the point.Strong advice as you put it has nothing to do with it.Neither has ones age.Self isolation is mandatory not strong advice.To remain healthy one needs to eat.Sadly the source of food is not as secure as it is made out to be.The administration of the distribution of the food leaves a lot to be desired.Hopefully that will improve.
    DavoWA
    31st Mar 2020
    12:12am
    I'm not sure I understand your point, Circum. Are you saying it is mandatory for over 70s to self-isolate? Self-isolation is mandatory, for some situations, but, I don't believe, for just being over 70 years of age. What authority are you relying on if you think it is mandatory for over 70s to self isolate? If that's what you're saying.
    101
    1st Apr 2020
    5:27pm
    I'm over 70, cycle every day to keep fit, go to the supermarket once per week.
    On every outing I see many Oldies shopping and exercising.
    There IS NO MANDATORY SELF ISOLATION, it is strong advice for those over 70 who have underlying health problems or like Circum are misinformed.
    johnyperth
    31st Mar 2020
    3:56am
    First it was the $30:00 box, but, it wasn't "available" in Woollies in its Vick Park shop in Perth!
    Now, its $80 per box, but, a lot of people may not be able to pay $80:00 per box.
    I was with a mate a couple of weeks ago, and, the both of us went to his local shop and it was selling a pack of toilet paper for $59:00!!
    It's now starting to look like those that have the money then they will be looked after, but, if you don't have the money then you don't get looked after!!??
    What a country Australia has come to, the fittest will survive!!
    Steff
    31st Mar 2020
    2:41pm
    The british invented concentration camps during the Boar war so i dont know why the offence
    Steff
    31st Mar 2020
    2:41pm
    The british invented concentration camps during the Boar war so i dont know why the offence
    101
    1st Apr 2020
    5:28pm
    Just once is enough thanks.
    Mariner
    2nd Apr 2020
    11:36am
    The name is Boer War - the war against the Boers (farmers in Afrikaans) nothing to do with male pigs!
    Blossom
    1st Apr 2020
    12:42am
    Tood's comments are true about getting food you can't eat for medical reasons. If you are on a low income some can't afford to be giving food away, then order another delivery and have the same issue. You could also get a lot of food you don't like in almost all the deliveries you get.
    Blossom
    1st Apr 2020
    12:42am
    Tood's comments are true about getting food you can't eat for medical reasons. If you are on a low income some can't afford to be giving food away, then order another delivery and have the same issue. You could also get a lot of food you don't like in almost all the deliveries you get.
    Blossom
    1st Apr 2020
    12:42am
    Tood's comments are true about getting food you can't eat for medical reasons. If you are on a low income some can't afford to be giving food away, then order another delivery and have the same issue. You could also get a lot of food you don't like in almost all the deliveries you get.
    101
    1st Apr 2020
    5:29pm
    Just once is enough thanks.
    Colours
    1st Apr 2020
    4:24pm
    Just ordered a second time from Woolworths on their priority scheme. It's a limited range, but has some variation of most of what we need. $102 covered a wide range of products and looks like a whole lot more than their so-called "basic box" for $80. Every time I go on Coles it says their priority service is not available yet. So they have lost over $200 by not being ready.
    catsahoy
    1st Apr 2020
    11:28pm
    me up to put my details in, gave my pension card nub, that was it, i then got a text telling me to go order, yes, was only 2 of most things, [tinned, long life milk, tinned tomatoes, pasta, etc] but be fair, they are trying to give us all what we want, i havent seen the $80 box, and wpouldnt buy it, i like to know what im getting, i havent tried coles, but my son shopped for me last week, and managed to get all i wanted,
    Nana Gee
    2nd Apr 2020
    4:38pm
    One thing the virus does is demonstrate what kind of people we are. That is rather scary, when you read these comments.
    Kayess
    3rd Apr 2020
    1:04pm
    13th mar broke bone in my foot(trolley spun round) as I live alone decided to try Woolworths Priority Assistance placed my order did not get a response only telling me what was not available (chicken thighs) 5 days later order had been lessened by what was not available, still no delivery date, tried to ring- impossible -email via “Olive” computerised answers but not an answer to my question,I gave up and hobbled around IGA got everything I wanted don’t need toilet paper have a bidet, woolies aren’t doing it for me.
    Mez
    15th Apr 2020
    1:19pm
    Why would anyone want to pay a lump sum for foodstuffs that one may not like!
    I prefer freedom of choice and flexibility otherwise I am wasting my money if I were to purchase a basic box!
    Besides, I would want to know EXACTLY when it was to be delivered to assist in planning and preparations.


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