The ACCC is calling on internet providers to immediately change their “frankly terrible” advertising practices for NBN speeds.
The regulator is finally cracking down on practices whereby internet providers advertise speeds at their theoretical maximum – a situation that has led to complaints about NBN speeds skyrocketing this year.
“ADSL services just weren’t sold on the basis of speed. They were sold in other ways. Now you have got this new product on the market and the advertising practices are frankly terrible,” said ACCC chairman Rod Sims.
The regulator will push for retailors to describe minimum download speeds during peak periods as either less-than-15 megabits per second, 15 Mbps, 30 Mbps, or 60Mbps.
The head of the Australian Communications Consumer Action Network (ACCA) Teresa Corbin has put her full support behind the ACCC’s initiative.
“The ACCC has recognised the frustrations consumers experience when services don’t work as advertised and expected, and is suggesting that retail providers can do better in these areas,” said Ms Corbin.
“We fully support this initiative and hope retail providers will get behind it.”
A little more than two months ago, Telstra refunded NBN policies for promising speeds they can’t possibly deliver and Optus is the latest in the line of telcos to issue refunds.
Do you believe you are getting more or less than you paid for with your NBN connection? Have you complained to the ACCC about your NBN connection?