ACCC slams telcos on NBN speeds

The ACCC is calling on internet providers to immediately change their “frankly terrible” advertising practices for NBN speeds.

The regulator is finally cracking down on practices whereby internet providers advertise speeds at their theoretical maximum – a situation that has led to complaints about NBN speeds skyrocketing this year.

“ADSL services just weren’t sold on the basis of speed. They were sold in other ways. Now you have got this new product on the market and the advertising practices are frankly terrible,” said ACCC chairman Rod Sims.

The regulator will push for retailors to describe minimum download speeds during peak periods as either less-than-15 megabits per second, 15 Mbps, 30 Mbps, or 60Mbps.

The head of the Australian Communications Consumer Action Network (ACCA) Teresa Corbin has put her full support behind the ACCC’s initiative.

“The ACCC has recognised the frustrations consumers experience when services don’t work as advertised and expected, and is suggesting that retail providers can do better in these areas,” said Ms Corbin.

“We fully support this initiative and hope retail providers will get behind it.”

A little more than two months ago, Telstra refunded NBN policies for promising speeds they can’t possibly deliver and Optus is the latest in the line of telcos to issue refunds

Do you believe you are getting more or less than you paid for with your NBN connection? Have you complained to the ACCC about your NBN connection?

Related articles:
NBN: higher prices for lower speeds
NBN rollout enters metro phase
NBN cost blowout

Written by Drew

Starting out as a week of work experience in 2005 while studying his Bachelor of Business at Swinburne University, Drew has never left his post and has been with the company ever since, working on the websites digital needs. Drew has a passion for all things technology which is only rivalled for his love of all things sport (watching, not playing).


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