Australia Post on the nose

The continually increasing popularity of online shopping is most likely behind companies responsible for delivery among the most complained about businesses in Australia.

New research from Australia Post reveals that the total online spend in 2018 topped $27.5 billion, a 24 per cent increase for the year.

Given this surge in popularity, perhaps it is not surprising that Fastway Couriers, Australia Post and Couriers Please take out the top three slots on a newly published list of companies that have been most complained about in Australia.

Social media is rife with people complaining delivery drivers are purposely not delivering packages.

Data compiled in May 2019 from the global online complaints website Unrecommend.com shows there were 45,352 complaints made about the top 20 Australian businesses on their website. The worst three offenders generated 11,432 individual complaints.

There are many comments on the official Australia Post Facebook page claiming that posties are leaving ‘sorry we missed you’ cards without actually checking to see if someone is home.

People who have waited at home all day purely to make sure they receive their package have been left furious after finding the note in their letterbox and being forced to go and collect their delivery.

Telecommunications companies, particularly those providing broadband services and insurance companies, also feature heavily in the top 20 list.

Harvey Norman was the fourth most complained about company with 3157 complaints and iiNet was the fifth most complained about company with 3047.

Unrecommend.com chief executive Jim Hardy said the raw data doesn’t necessarily paint the whole picture.

“Often the most complained about businesses are simply the companies facilitating the most transactions in the market. So, while the aggregate number of complaints is the highest, only a fraction of all customers experience problems,” Mr Hardy said.

The full list of the top 20 most complained about businesses in Australia is:
1. Fastway: 4202 complaints
2. Australia Post: 3754
3. Couriers Please: 3476
4. Harvey Norman: 3157
5. iiNet: 3047
6. Star Track: 2867
7. TPG Broadband: 2688
8. Belong Broadband: 2347
9. Toll Priority: 2233
10. Coles Car Insurance: 2142
11. Dodo BroadBand: 2347
12. Optus Broadband: 1178
13. Youi Car Insurance: 1724
14. Optus Mobile: 1717
15. Kogan.com: 1692
16. Android Enjoyed: 1684
17. Bigpond Telstra Broadband: 1669
18. Ozsale: 1629
19. Budget Direct Car Insurance: 1582
20. TNT Australia: 1576

Have you complained about a company recently? Which one? Which company frustrates you most?

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Written by Ben

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