This discount is just what the doctor ordered

Font Size:

As the weather warms up, some Australians will be dreading their summer power bills more than others because of their reliance on air conditioning to stay healthy, not just cool.

Fortunately, there are electricity discounts offered to those who suffer from illnesses that interfere with the body’s ‘thermostat’.

In Victoria, subsidies of 17.5 per cent are available … and that is on top of the 17.5 per cent discount that holders of Seniors Health Cards receive. A person whose use of air conditioning spikes during hot spells can expect to receive as much as 35 per cent off their electricity bills.

Many diseases can interfere with the body’s ability to regulate temperature, so there are probably thousands of Australians who need to ensure their ambient temperature does not rise above a certain level. Searing hot weather will likely see them being hospitalised as complications set in from their inability to cool down naturally.

Conditions that impair a person’s ability to regulate their own temperature include:

  • Multiple sclerosis
  • Lymphoedema
  • Parkinson’s disease
  • Fibromyalgia
  • Post-polio syndrome/poliomyelitis
  • Motor neurone disease
  • Scleroderma
  • Systemic lupus erythematosus.

To find out if you qualify for this rebate, contact the Concessions Information Line on 1800 658 521 (toll-free) or phone your power provider for an application form.

A doctor will need to sign your completed forms before you return them to your electricity retailer. Your electricity retailer will check your concession card details with Centrelink and apply the discount to your bill.

Do you have a medical condition that requires you to use equipment at home? Are your utility bills affected by your medical condition?

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


Seniors Card

This discount is just what the doctor ordered: Do you qualify?

Low Income Health Care Card

You may qualify for a Low Income Health Care Card if your income falls below the qualif

Written by Olga Galacho


Total Comments: 8
  1. 0

    In Victoria, we need consideration in the cold weather to help with heating. My husband feels the cold now like he has never done before. Arthritis is probably the main reason elderly people need consideration with heating in the colder parts of Australia. Gas used to be cheap but recently it has skyrocketed so it must be hard for many elderly people who cannot get warm.

    • 0

      Hi Kathleen,
      the article didn’t really explain very well. It only covers a list of medical conditions like MS (multiple sclerosis), autonomic system dysfunction, significant burns or a severe inflammatory skin condition, which is aggravated by changes in temperature.
      I get my rebate for having a brain injury which destroyed my internal thermostat. But worth a try for hubby 😉

    • 0

      Debs, there is nothing for the gas in Victoria. I have lymphoemema so get it for that. That is for electricity for six months of the year. I did not know it was capped but did not seem to get a lot last time. Hopefully, they will get it right this time for the 1/11.

    • 0

      Kathleen, sadly, where i live I can only get bottled gas!

  2. 0

    ** Info line is not available on a mobile phone (which I now have to use because no landline with NBN)
    **It is not a discount. It is a rebate -The actual NAME of the concession is – Medical Cooling and Heating Electricity Concession Scheme and is paid yearly by Centrelink = maximum amount is $340.85. NOT the energy provider.
    The link in QLD to find the form (to be completed by doctor):-
    I imagine you just substitute your state for qld…
    It would have been useful to have these details included in the article!!

  3. 0

    It is not 35% off the bill. It is 17.5% of the bill after the Centrelink energy supplement is subtracted and another 17.5% off the usage for medical cooling. I claim this for my daughter who has Fibromyalgia and other various syndromes

  4. 0

    The 1800 658 521 is not connected…I tried from my landline. I have been advised to contact my power provider.If they don’t offer a discount other than for Seniors, try i-select at 03-9452-9090, and ask for Roshni.


  5. 0

    Could Olga please explain exactly which “discount” she is talking about. This seems to be a very confusing and misleading article



continue reading


The last blockbuster had an end of summer sleepover

Several months ago, the last Blockbuster store on Earth temporarily rebranded - as an extremely nostalgic Airbnb. A few lucky...


Best day trips from Melbourne

We've got more reasons than ever to embrace the adventures we can find in our own backyard and, luckily, Victoria...


Travel SOS: What's the deal with face masks and flying?

Ian has seen reports of people flying without masks and wants to know if it is safe. Q. IanI have...

Mental Health

Frequent travel could make you 7 per cent happier

Every now and then we come across a study that feels as if it's stating the obvious. Such is this...


Travel does at times confront us and make us squirm

Travel does at times confront us and make us squirm, which it should. Travel also can make us appreciate our...


You can now stay in a Buckingham Palace-inspired caravan

Have you ever wondered what Buckingham Palace would look like squeezed into a four-person caravan on the North Yorkshire coast?...


New measures will protect Australians from COVID-19 on all flights

Australia's national cabinet has announced new measures to protect Australians from COVID-19 on domestic and international flights and in airports....


Doctors call for action on social media’s health misinformation

The peak body for Australia's doctors has called on the government to invest in advertising to counter health misinformation being...