Qantas customers warned of fake email scam

Font Size:

Qantas customers are being urged to stay alert for an email phishing scam promising rewards of cash and frequent flyer points in exchange for participating in a survey.

On Monday, the Australian Communications and Media Authority (ACMA) released a statement on its Facebook page warning Qantas customers of the “sophisticated” scam.

“This is a sophisticated phishing scam that aims to steal your personal information, including your email and password, contact info and bank account details,” said the warning.

According to ACMA, the email is “cunningly crafted” and looks almost identical to a real Qantas email. It is a “reminder to be vigilant about keeping your personal information safe and secure—if it looks too good to be true, it probably is!”

The email will have the subject line ‘Customer Satisfaction Survey, Earn up to 95 AUD Plus 1,000 bonus Qantas Points*’. If you receive this email, ACMA advises that you delete it immediately.

How to spot a fake email
Scammers are becoming increasingly more cunning in creating sophisticated scams with convincing language. Be on the lookout for emails claiming to be from telecommunication companies (i.e. Optus, Telstra etc.), banking institutions (i.e. Westpac, Commonwealth Bank etc.), online payment services (i.e. Paypal, Western Union), mail companies (i.e. FedEx or Australia Post) and the Australian Tax Office (ATO).

There are two simple tricks to identifying a scam email. The first is to check the email address from which you received the email. Generally, this will be an email address unrelated to the company in question. If the email address appears to be normal, then move on to trick two.

The second trick is to hover your mouse over the linked information in the email. This will enable you to see the website URL or link to which you will be taken. If the website URL appears dodgy, don’t click through. If the URL doesn’t appear, you can always right-click on the link and press ‘Copy Hyperlink’. You can then open up any document processing program, such as Microsoft Word, and paste the link to view it in full.

For more info about how to stay safe using email, visit Stay Smart Online.

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


Don’t fall foul to scammers

What are the five things to look for that simply scream ‘scam'?

Older Australians are the most-targeted demographic for scams

The ACCC's annual scam report shows that Aussies lost $229 million in 2015.

Five hidden hotel scams to avoid

Even the most seasoned travellers might not be aware of these hotel scams.

Written by ameliath


Total Comments: 2
  1. 0

    I haven’t had the Qantas one, but I have had one from Dyson vacuum cleaners and one from Oral B Dental Products They both asked me to test and review their products and in return I would get the product free. They could be normal and both logos looked normal, but both email addresses were complex looking, so I decided not to take the risk.

  2. 0

    I go by the adage “If in doubt, delete” especially if the email address looks in any way dodgy. Thanks for the info on the second trick to test the validity of an email because sometimes these emails can be pretty convincing. I received one a few months back supposedly from the Police with a speeding fine.



continue reading


What happens to regional travellers when borders snap shut?

Beryl lives in a regional area and is planning a trip to another regional area and wants to know if...


Surprising Aussie town of the year revealed

If you were asked to name Australia's best town, what would you say? If your mind wandered to the sweeping...


Avalon airport first to introduce COVID testing kiosks

Avalon Airport is the first in Australia to use COVID-testing kiosks after the HealthGate machine was approved by the Therapeutic...


Some of the world's most verdant city escapes

In an increasingly eco-conscious world, smoky, fume-filled cities often get a bad name. The car exhaust, the noise pollution, the...


Simon and Carla Fowler are sailing through retirement

As soon as the pandemic is over and life returns to some semblance of order, would you consider buying a...


Can you guess the city from a virtual walk around the streets?

As we rapidly approach the one-year anniversary of Australia's international borders being closed, you will not be alone in missing...


New South Wales' top five stays

Airbnb in New South Wales is booming. The variety and quality of stays is staggering. However, many of the most...


Jordan is a Middle Eastern delight

"Jordan is one of the driest places on earth. About 75 per cent of our land is desert," notes our...