Myki mayhem in Melbourne

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The $1.4 billion myki ticketing system has come under fire once again this week, but not for the usual reasons. Myki has been slowly transitioning Victorians from the current Metcard system to the new myki system and this week saw the removal of monthly and weekly Metcards from sale. This has seen an increase from 39% of validations using the myki system to 46%.

With the increase in myki users, a major flaw in the system has emerged with travellers getting off at major city hubs such as Flagstaff and Southern Cross being confronted with 25+ person long queues to ‘touch off’ their myki card.

The Victorian public transport ombudsman Janine Young says her office has experienced a sharp spike in complaints this financial year and most of those complaints were about myki.

Do you think the Victorian Liberal Party made a serious mistake continuing with the implementation of myki when they took office or were they already in too deep?

Read more about yesterday’s frustration for myki users and to see how long the queues really were.
Read more about how myki plans to combat queues.
Read Drew’s blog on why the Baillieu government were in too deep.

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Written by Drew

Starting out as a week of work experience in 2005 while studying his Bachelor of Business at Swinburne University, Drew has never left his post and has been with the company ever since, working on the websites digital needs. Drew has a passion for all things technology which is only rivalled for his love of all things sport (watching, not playing).
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3 Comments

Total Comments: 3
  1. 0
    0

    I use Myki quite often. One of my Gripes is there are insufficient Top Up Machines at All Railway Stations.
    My second issue is going through the barriers to catch a Train is a Nightmare when a Peak Hour Train has just emptied 100’s of passengers, this makes it so hard to get through the Barrier to catch a Train!

    RR Luth Cranbourne

  2. 0
    0

    I agree about the queues, Its either peak in the morning or night and its mayhem!
    Also people are so rude they just shove you out of the way to get where they are going !! Dottie

  3. 0
    0

    I had a similar problem last night going to the football the machine out of order to swipe off and no one interested in assisting it is a big problem where crowds are concerned


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