Telstra owned website hacked

35,000 Telstra customers' personal information has been stolen

35,000 Telstra Bigpond GameArena and Game Shop customers’ personal information has been stolen with their user names, email addresses and encrypted passwords all being downloaded by hackers.

This isn’t the first time Telstra has been trouble over security issues. In December last year, 800,000 customer records were made available to the public through an internal tool that was not properly secured.

The company has reset the passwords of every customer “as a precaution” despite the passwords being encrypted.

Do you trust companies with your personal information or are failures in security becoming too common an occurrence?

More information
Read the original article Hackers hit Telstra site at The Age website

Have your say
Find out why you should never use the same password twice, and let us know what you think about this latest security debacle from Telstra.





    COMMENTS

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    tezziem@gmail.com
    24th May 2012
    4:00pm
    cyber crime has become so common these days. I've just booked two overseas airfares online thru zuji and found out from my bank statement that I was double charged. I made numerous phone calls as there are three parties involved: the Bank, the website, and the airlines - all fingerpointing at each other and now I am in distress as I am missing $5,000 in my account. where do I go from here?
    workingoldie
    24th May 2012
    4:53pm
    One of two has twice as much money as they should have and the bank has paid it out when it should have been flagged. Tell all three that you will contact the Ombudsman if not refunded and do so as soon as possible if you get no satisfaction trying to do it yourself .
    Janma
    25th May 2012
    9:40am
    The bank is responsible - have a look at your EFT code of practice. Banks and credit unions (I work for one) have to investigate any complaints and if the issue is not the customers fault they HAVE TO refund the money. Put it in writing and keep a copy. Then threaten them with the ombudsman and then change banks - CUA have been very good with and to me (and no, I don't work for them) and can not commend them high enough.
    workingoldie
    24th May 2012
    4:33pm
    The last time I tried to book an overseas ticket the bank froze my account until I had contacted them. Reason was it was a large amount going off shore ( with Tiger Airways International) and it was 1 a.m. so all quite out of character for me. I spent a sleepless night but was very grateful when I found out why as I thought my account must have been cleaned out. I would go back to the bank and ask why it was not flagged as it is a very large amount - most of them advertise that they help people when a mistake like that has been made. I am not recommending any of these websites as I booked a hotel in Phuket for 4 of us - could not get any answer from the hotel or confirmation of booking. Ouffer were not interested as it says in the fine print that they have nothing do with it - they just take the money ! I am booking another holiday tomorrow but going to Flight Centre and sitting face to face with the agent doing the booking for me .
    tezziem@gmail.com
    24th May 2012
    4:42pm
    I've just posted a letter of complaint to the bank addressed to the main office. In my opinion, they should safeguard my funds that I entrusted them. It's too late now to retrieve my flight booking. I am in distressed as I don't have enough money now to book accommodation. I was trying to get away with the commission from travel agent for booking airfares. Calls I made with Zuji is in India = a long way. Lesson learned don't use zuji.
    workingoldie
    27th May 2012
    7:41am
    You say it is too late to reverse your flight booking. Payments can be stopped by the bank also but if you are unable to book your accomodation because of someone elses stuff up then you should be able to . I hope you have travel insurance ??? A friend and I have just booked a great trip ,not a package deal but one put together for us by the travel agent Flight Centre. We could never have worked it out ourselves using the net and she was so knowledgeable and helpful. Can't praise her highly enough and well worth the fee - costs came out well below the figure I had in mind so I haven't even checked to see what the fee was.It was certainly well worth it just in the hassle it saved us and no,it was not an "el cheapo" - we even got free upgrades for some parts.
    Crunchy
    27th May 2012
    5:59pm
    Well done, workingoldie! I've had mixed receptions at Travel Agencies, because, being Human, the little festers behind the desk have their bad days. Like there's a lady at our local Woolworth's who is my age, I reckon, but does NOT have any smile lines.

    I asked the manager of her dept. if the woman had ever cracked a smile. "Not that I'm aware of." was his reply. And he grinned!
    workingoldie
    24th May 2012
    4:48pm
    Another lesson - put the phone down on anyone who starts with "and how are you today " Also ask where they are calling from and say you want to speak to the manager in your own country ! Last time I did that they were gone in 5 seconds !! As we most of us have no idea what they can and cannot do with an open phone line it is not even adviseable to keep talking to them.

    25th May 2012
    5:09pm
    Another way to be safe is not to bank on line and pay anything on line you buy with a special low limit credit card too. Nothing is safe from hackers. No matter how much security programs you have.
    Get no call registration on your phone and don't ever given anyone your bank details - always ask for a number to ring back on if you think they actually may be your bank and their name too. If they hang up - were scammers and beware also calls asking for info on your friends or neighbours as this is going on looking for homes with no mortgages to go steal identity and then get a mortgage on the home and too late once they are off. Get a copy of your title and easy money.
    or sell the home whilst you are on holidays.
    Crunchy
    26th May 2012
    8:37pm
    I used to be a retail jeweller. As we were getting 'unbreakable' glass installed as part of our front window, I asked the security firm installer, "So this is guaranteed?"

    His reply to me, and I have not forgotten it in forty years, was to say that whatever they could come up with, a thief somewhere could get through.

    And the Banks wonder why I don't bank online. Nor do I have any other accounts online.

    Despite that, last year I had a theft from my account. A gambling firm in the UK stole money from me. One of the tellers inside had the same thing happen to her, that same week!

    I had my money fully refunded by the Bank, particularly when I told them I don't gamble.
    bluemoon
    30th May 2012
    7:27pm
    Has anyone had people knocking from electricity companies after dark? I had one the other night,he nearly knocked the door down,it gave me a fright as I live alone,I called out who is there ,at first he replied a ''Policeman'' I went to the door,he then said what company he was from and starting laughing.I said not interested.He said I haven't told you why I am here.I just closed the door,we have very elderly people here
    Anonymous
    30th May 2012
    7:58pm
    Like you, I don't like strangers at my door at night and recently had a 'green energy' man call in after dark; I let him speak and when I said I was happy with what I have he kept asking questions and stating comparisons; eventually getting quite cross that he couldn't talk me into changing companies, he turned and walked away! Didn't even say goodbye! Poor fellow must have had a really taxing day and desperately needed a sale!
    workingoldie
    30th May 2012
    8:12pm
    NO company authorises or allows their company reps tp call after dark and i think the cut off is 6 pm. If you know the company it was supposed to be ring them and also inform the police.My son in laws mother had someone call asking if there were any aboriginals livinng there - that can be answered by the census so doubt if it was legit.Inform the police of any unsolicited callers. I got a sticker from my council which works well for most of them - IT IS ILLEGAL TO DOOR KNOCK TOUTING FOR BUSINESS
    Anonymous
    30th May 2012
    8:21pm
    Thanks workingoldie, didn't know that 'till tonight. Wonder if that would work on those touting for religious business? I'll check with my council and get a few of those stickers.. for all my old friends, because we do get a lot of touters.
    Good word, 'tout =seek business in a persistent manner'

    30th May 2012
    7:47pm
    I have no idea how it happened, but facebook got my debit card details and charged me AU$0.95c for something to do with a game I played on line, but I always logged on daily to get the free daily credits and played the game every few days. I was really cross and insisted they return my 95c and remove any details of my card from any records they had of me; they returned the 95c and it didn't happen again. But how they got my details, as I said, who knows?
    Crunchy
    30th May 2012
    7:47pm
    Don't know if you're in NSW, but it's illegal after 6PM, Mo-Fr
    Anonymous
    30th May 2012
    8:02pm
    Hi Crunchy, think you were replying to Bluemoon but I'm in NSW, country, and didn't know that door-to-door selling is illegal in NSW. Thanks! Wonder about other states?
    workingoldie
    30th May 2012
    8:14pm
    See my post above - illegal at other times too here in Vic unless charoty or government


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