Telstra's dodgy BigPond update causing customer frustration

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A recent update to the Telstra BigPond email service is causing frustration amongst the customer base with commercial emails not being delivered.

This specific problem is not affecting personal emails sent directly to customers, but the new security protocols are blocking a significant number of emails, sent from businesses, from being delivered.

YourLifeChoices emailing service, Campaign Monitor, reported the issue to its members last week and according to the Telstra forums, frustrated business owners from all over Australia are reporting the issue is yet to be resolved.

Telstra have been very slow to react to this fault and it should not still be an issue after more than a week. Not only is the problem lingering, but the majority of BigPond users have no idea there is a problem.

If you are a BigPond user, this issue is affecting what you receive in your inbox. The only way you can force Telstra to move faster on this important matter is to contact them directly, through a call or an email, to report the issue.

Customers deserve better and they deserve a speedy resolution.

Have you been affected by this issue? Let us know what Telstra tell you in the comments below.

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Written by Drew

Starting out as a week of work experience in 2005 while studying his Bachelor of Business at Swinburne University, Drew has never left his post and has been with the company ever since, working on the websites digital needs. Drew has a passion for all things technology which is only rivalled for his love of all things sport (watching, not playing).


Total Comments: 7
  1. 0

    WHAT! Does this mean the NBN could be better?!

    • 0

      No It means that anyone using a bigpond email address is having their emails blocked.

      Telstra has now got a 4G service that is 10 times faster than the highest NBN speed. 5G is going to be even faster.

  2. 0

    Why do people still use ISP-based email? We have been using Gmail for many years now. It just works. All mail is searchable and Gmail catches 99.9% of spam or junk mail.
    Having a Gmail email address means you can change ISPs any time without having to worry about your email address changing. Many people can’t be bothered changing providers because they are worried about their email account.

  3. 0

    Telstra is Telstra and and will never improve. Their payment system online is a joke. Trried to pay online and was unable to owing to the system not working.

  4. 0

    Pointless trying to contact Telstra over this. They are almost as hard to get in touch with as Centrelink.

  5. 0

    Just wondering if those lovely ladies in Thailand or Malaysia have fixed the problem yet?

    • 0

      Nothing as of yet sadly Rae!

      I imagine they are still trying to clean up the mess from the fire that took down the whole Telstra mobile network yesterday for 2 hours!



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