Telstra's dodgy BigPond update causing customer frustration

A new update to the Telstra BigPond email service is causing emails to go undelivered.

Telstra's dodgy BigPond update causing customer frustration

A recent update to the Telstra BigPond email service is causing frustration amongst the customer base with commercial emails not being delivered.

This specific problem is not affecting personal emails sent directly to customers, but the new security protocols are blocking a significant number of emails, sent from businesses, from being delivered.

YourLifeChoices emailing service, Campaign Monitor, reported the issue to its members last week and according to the Telstra forums, frustrated business owners from all over Australia are reporting the issue is yet to be resolved.

Telstra have been very slow to react to this fault and it should not still be an issue after more than a week. Not only is the problem lingering, but the majority of BigPond users have no idea there is a problem.

If you are a BigPond user, this issue is affecting what you receive in your inbox. The only way you can force Telstra to move faster on this important matter is to contact them directly, through a call or an email, to report the issue.

Customers deserve better and they deserve a speedy resolution.

Have you been affected by this issue? Let us know what Telstra tell you in the comments below.

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    COMMENTS

    To make a comment, please register or login

    2nd Feb 2017
    12:38pm
    WHAT! Does this mean the NBN could be better?!
    Old Geezer
    2nd Feb 2017
    2:43pm
    No It means that anyone using a bigpond email address is having their emails blocked.

    Telstra has now got a 4G service that is 10 times faster than the highest NBN speed. 5G is going to be even faster.
    ozimarco
    2nd Feb 2017
    3:15pm
    Why do people still use ISP-based email? We have been using Gmail for many years now. It just works. All mail is searchable and Gmail catches 99.9% of spam or junk mail.
    Having a Gmail email address means you can change ISPs any time without having to worry about your email address changing. Many people can't be bothered changing providers because they are worried about their email account.
    KB
    2nd Feb 2017
    4:30pm
    Telstra is Telstra and and will never improve. Their payment system online is a joke. Trried to pay online and was unable to owing to the system not working.
    Rae
    2nd Feb 2017
    4:54pm
    Pointless trying to contact Telstra over this. They are almost as hard to get in touch with as Centrelink.
    Rae
    3rd Feb 2017
    8:13am
    Just wondering if those lovely ladies in Thailand or Malaysia have fixed the problem yet?
    Drew
    3rd Feb 2017
    9:58am
    Nothing as of yet sadly Rae!

    I imagine they are still trying to clean up the mess from the fire that took down the whole Telstra mobile network yesterday for 2 hours!


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