Warning: save your Centrelink data

Changes to the Centrelink Express Plus mobile app will prevent you from accessing your old data – unless you save it first.

The new Department of Human Services protocol will shortly require recipients to use their myGov login details in order to access the app.

If you don’t already have a myGov PIN number, you will need to create one. However, before you set up a PIN, it is vital that you save into your vault any documents you want to keep. Once you start using the myGov PIN to sign into the app you will no longer be able to access your old documents.

Centrelink says that if you are downloading Express Plus for the first time or to a new device, you should use your myGov login details and then create a PIN. Using a PIN will be the only way to access the Express Plus app soon.

No changes are being made to Express Plus Lite, Express Plus Medicare and Express Plus Child Support. Centrelink advises that:

  • if you’ve got a myGov account, make sure it’s linked to your Centrelink online account
  • if you don’t have a myGov account, create one – then link it to your Centrelink online account
  • importantly, save documents in your vault
  • finally, create a myGov PIN number.


Centrelink has not set a date by which the only way to access the app will be by using myGov, but it has said it will happen soon and recipients should not delay taking the above steps.

Have you used any of Centrelink’s mobile apps? Are Centrelink’s mobile apps helpful?

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