If you’ve been eyeing the latest e-bike technology, the Cube23 Longtail Sport Hybrid 725 in swamp grey reflex might have caught your attention.
With its sleek design and promise of effortless commuting, it’s no wonder this longtail cargo e-bike has been making waves among cycling enthusiasts and everyday riders alike. But before you rush out to your nearest 99 Bikes store, there’s something important you need to know.
The Cube23 Longtail Sport Hybrid 725 is designed for those who want to combine the convenience of electric power with the practicality of a cargo bike.
Its longtail frame allows for extra storage—perfect for groceries, school runs, or even a picnic in the park.
The e-bike’s robust build and modern features make it a tempting choice for anyone considering upgrading their daily commute or weekend adventures.
Despite its impressive specs, the Cube23 Longtail Sport Hybrid 725 has recently been recalled due to a significant safety concern.
The issue? The frame may crack around the kickstand mount. While this might sound like a minor inconvenience, it can have serious consequences.
If the frame cracks, the bike’s stability can be compromised when using the kickstand. This means:
- The bike could fall over unexpectedly when parked, risking injury to you or bystanders.
- If the frame breaks while riding, it could lead to a serious accident, with the potential for significant injury or property damage.
If you purchased your Cube23 Longtail Sport Hybrid 725 from a 99 Bikes retail store, check the SKU: CUEB23789750.
The recall applies to bikes sold from 1 October 2023 to 3 June 2025, so it’s worth double-checking your purchase details.
If unsure, your local 99 Bikes store or the Australian Competition and Consumer Commission (ACCC) can help you confirm whether your bike is affected.
If you have this model, stop using it immediately—especially the kickstand. Contact 99 Bikes or the ACCC for guidance on the recall process.
The ACCC is the responsible regulator for this recall (quote PRA number 2025/20552 when contacting them). They can answer any questions about the remedy or address concerns about managing the recall.
Product recalls are a regular part of consumer safety. Even the best manufacturers can sometimes miss a flaw during production or testing.
What matters most is how quickly and transparently the issue is addressed. In this case, the recall is a proactive step to prevent accidents and ensure safety.
Typically, recalls offer one or more of the following remedies:
- A free repair or replacement of the affected part
- A full refund
- An exchange for a different model
Check with 99 Bikes or the ACCC to see which options are available for your Cube23 Longtail Sport Hybrid 725.
This recall is a timely reminder that, as e-bikes become more popular, it’s crucial to stay informed about product safety. Here are a few tips for all e-bike owners:
- Register your product with the manufacturer or retailer to be notified of any recalls.
- Regularly inspect your bike for signs of wear, especially around high-stress areas like the frame and kickstand.
- Always follow the manufacturer’s maintenance guidelines.
Have you purchased the Cube23 Longtail Sport Hybrid 725 or experienced a product recall before? How did the process go for you? Share your stories and tips in the comments below.
Also read: Recall alert for select Polestar 2 models—is your car affected?
