25th Jun 2017
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Residents call out retirement village owner on ‘gouging’
Author: Olga Galacho
Mature couple signing a retirement village contract

Large retirement village operator Aveo has been accused by residents of bad business practices including “churning, gouging, safety issues and misleading marketing”, according to Fairfax Media.

At the core of most of the complaints are claims that Aveo’s contracts are overly dense, the exit fees charged are crippling and when residents or their estates sell their village apartments back to the operator, they are forced to accept  knock-down prices.

A listed company, Aveo posted a statement to the Australian Securities Exchange yesterday morning in response to the media reports published at the weekend. It said that it was “committed to enhancing the lives of older Australians by improving living choices”.

But chair of Consumers Federation of Australia Gerard Brody told YourLifeChoices he believed Aveo’s contracts were unfair.

Mr Brody, who is also chief executive of the Consumer Action Law Centre in Victoria, said the issue – of retirees who were unhappy with their village contracts – is incredibly widespread, spanning the whole nation.

“These are big operators with national businesses and it is the business model (of using exit fees as pure profit) which needs to be tackled to avoid losses to residents,” he said.

“State governments must be the first to respond. I urge all retirement village residents who feel aggrieved to call on their respective state governments to improve regulation of the sector so people are treated fairly.”

In Victoria, a state parliamentary inquiry in March recommended that the government appoint an ombudsman to the sector to deal with grievances. So far, no action has been taken.

Currently, government consumer associations are able to conciliate disputes between residents with village operators, but they have no power to resolve matters.

“We have been calling for an ombudsman with the power to make enforceable decisions because at the moment the only way a resident can hope for a favourable outcome is by using expensive lawyers,” Mr Brody said.

He added that while many residents caught in the exit fee trap may have used legal advice before signing an agreement, “often lawyers do not do much more than ensure that the contract is legal”.

“It might be fine in terms of existing law, but that doesn’t mean the contract is fair,” he said.

“Even if fees are disclosed at the start, residents often don’t pay attention to them because they think it will be a long time into the future before they have to be paid.

“They do not foresee circumstances, such as poor health, that requires them to sell earlier than they hoped, to go into aged care, only to find after the exit fees that they do not have much change left over.”

“My advice to those considering signing a contract with a retirement village operator is to get advice first and understand the fees involved thoroughly … I would also be querying if moving into a village is even a good option.”

What can you do if you need help?
The following organisations provide consumer advice on retirement village matters in your state or territory: 

Vic                 Consumer Association of Victoria
NSW               Office of Fair Trading
Qld                Office of Fair Trading
SA                  Consumer and Business Services
WA                 Department of Commerce
Tas                Consumer Affairs and Fair Trading
NT                  NT Consumer Affairs
ACT                Access Canberra

The following organisations provide free legal advice in your state or territory:
Consumer Action Law Centre, Victoria
Legal Aid, Queensland
Legal Aid, New South Wales
Legal Aid Western Australia
Legal Aid Commission of Tasmania
Legal Services Commission of South Australia
Legal Aid, Northern Territory
Legal Aid ACT

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    COMMENTS

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    MICK
    27th Jun 2017
    10:28am
    Gouging? Much more than that. Actually predatory behaviour by an industry intent on asset stripping older Australians at the end of their lives when their ability to fight back is diminished.
    Even worse is the churn whereby these village operators push older folk out so that they can cash in on the disgraceful terms of the contracts, which no country worth its salt should ever allow.
    I always thought I was living in a fair minded democracy but given how long things like this are allowed to go on with governments in full knowledge I am not so sure if our society is anything more than a jungle. Make a grown man want to cry.
    HarrysOpinion
    27th Jun 2017
    1:02pm
    Once upon a time we did live in a fair minded democracy where regulators controlled fairness. These days, if there are any regulators they are not in control. Overseas interests sitting on the board of directors of retirement organisations bring to the table investment and their own foreign morals for sake of profits.
    Tib
    27th Jun 2017
    5:26pm
    I agree Mick the disgusting behaviour of these retirement villiages is beyond belief.
    BtL
    27th Jun 2017
    10:46am
    Around 8 years ago, my brother and I investigated whether our mother should buy a unit in Aveo's Fernbank retirement village at St Ives. The purchase and service agreements were long and complicated and had to be read in conjunction with the legislation. We also learned that there were some units which were for sale but had been vacant for many months and there were no buyers for them. Meanwhile the owners were continuing to pay the monthly fees.
    So, the complaints that were made on the 4 Corners program did not come as a surprise to us and we decided against my mother buying into Fernbank or any other retirement village.
    I agree that ASIC should get involved because Aveo was offering a financial product rather than serviced accommodation.
    Tom Tank
    27th Jun 2017
    11:48am
    Very good points made here but expecting government action might be a pipe dream.
    It saddens me to ask the question of what political contributions are being made to which parties by these retirement Village operators?
    I think we all used to believe that Australia was exempt from the type of corruption that happens in other countries but recent revelations have put paid to that belief.
    Our political system is wide open to graft and corruption and the only State that had a body that could expose it was NSW except that is being emasculated as it appears it was exposing too many politicians.
    MICK
    27th Jun 2017
    12:47pm
    It was reported on Lateline that Aveo had made political donations of $1 million over several years. I might suggest that this is why this company and big companies more generally are PROTECTED by governments.
    We need to have legislation which prohibits governments and MPs from accepting any form of inducement or payment during as well as after politics because what we call politics is little more than fraudulent behaviour where the culprits (politicians) are beyond the law.
    KSS
    27th Jun 2017
    1:28pm
    Mick You cannot stop private companies doing with their money what they will. And $1m over 'several years' doesn't seem that much to be credited with the so called 'protection' by government and others as you suggest.

    It is also worth stating that in general people who chose to go into retirement villages (NOT AGED CARE) are not senile but have made a rational choice that was right for them at the time. Things may change over time but that seems to be part of the problem. The information was there for them to see and make their decision on but they chose to ignore it. Even in the article it quotes Mr Brody, chief executive of the Consumer Action Law Centre in Victoria:

    “Even if fees are disclosed at the start, residents often don’t pay attention to them because they think it will be a long time into the future before they have to be paid.

    “They do not foresee circumstances, such as poor health, that requires them to sell earlier than they hoped, to go into aged care, only to find after the exit fees that they do not have much change left over.”

    Whether the contract is inherently 'fair' or not is an argument yet to be had. In the meantime, people make up their own minds and even have lawyers, accountants and families to help them do it. Give the over 55s some credit for running their lives. They are NOT children that need to be protected from themselves. But they do stand or fall by their decisions.
    Tib
    27th Jun 2017
    5:36pm
    KSS the retirement village industry is a ripp off which should be investigated and charges laid and the government is doing nothing. Unfortunately many older people with health problems find these villages necessary and if they buy in they are ripped off. A suggestion that this is a choice is unreasonable. Something needs to be done.
    Retired Knowall
    2nd Jul 2017
    9:14am
    Caveat Emptor, let the buyer beware. If you don't understand the terms or contract, engage someone that does. Recently approached by a slick salesperson selling on behalf of a retirement village on the north coast. After a brief session I asked him to explain the contract and it's implications, that left him floundering and he promptly left.
    fearlessfly
    27th Jun 2017
    11:00am
    Well, how timely is this ? My wife and I have been tossing up downsizing, considering Retirement Village (like Aveo), Lifestyle Village (like Avington Point Cook) or a unit in a small block of single story units. I have always been suspicious of Retirement Village terms & conditions, and brother, does this publicity seal my mind ! I'm steering a wide path around ANY Retirement Village, and PARTICULARLY Aveo (there's one round the corner from our house). Looking at the terms & conditions for the new Lifestyle Village Avington Point Cook, I can't help feeling that there's something missing here also, it just seems too good to be true. I'd like to read any comments from retirees who have bought a unit in a small block of units, as to their experiences with that style of retirement living.
    MICK
    27th Jun 2017
    12:50pm
    Don't do it. You will be sorry.
    Get a housekeeper/cleaner. Cheaper and YOU and your children will enjoy the capital gain rather than the operator of these places where average Australians are skinned at the end of life.
    sunnyOz
    27th Jun 2017
    2:22pm
    There are new assistance packages available to help people stay in their own homes now, that pay the person, not the agency. I have just helped an elderly neighbour go through this application, and definitely a better alternative.
    I also know of someone in one of these retirement villages. She had the place renovated - painted, new carpet, updated bathroom. Wanted to leave 8 months later - yet they still expected her to pay $58,000 for 'redevelopment' of the unit.
    Hell - I could renovate my whole large HOUSE for that, and still have some left over!
    So glad I watched this show - was the nail in the coffin for me. Not going anywhere - unless it is in a cardboard box at the very end. Just another typical company seeing older people as easy prey.
    robmur
    27th Jun 2017
    2:55pm
    My wife and I looked at the possibility of moving into a retirement village. We also looked at downsizing to a more modern, low maintenance, stand alone house. We looked at the RV homes. To us they were short on a lot of things, like having a combined kitchen-eating space-lounge room (terrible), lack of wardrobe space, lack of other storage space. And then we looked at the contract business of buying into a RV and that made us very nervous when we looked at all the expenses involved. In the meantime, we found a delightful, twelve months old, stand alone house on a smaller block with a double garage, ample storage space, three bedrooms with ample wardrobe space and a beautiful landscaped garden. There is no way we would buy into a RV now. The new contract arrangements for home help in the future will ensure we stay in our present dwelling. No retirement village for us.
    Tib
    27th Jun 2017
    5:40pm
    My wife and I have been looking at retirement villages and the closer you look the more of a ripoff they are. Not for us!
    Rae
    27th Jun 2017
    7:01pm
    Do be careful fearlessly. I invest in lower cost unit rentals and we are experiencing higher vacancy rates and falling unit prices. You have to be aware that corporate body can insist on odd rulings and strata fees are an added cost. My advice would be to look carefully but hold for a year or two to see if the prices tumble with the excess units coming off line now. This is a typical problem towards the end of a boom and not a great time to enter the market. A free standing house will hold value a little better in my opinion.

    Sydney is overpriced and all other cities are due for a correction in unit prices. You don't need a capital loss at this point in your life.
    fearlessfly
    27th Jun 2017
    8:53pm
    Thanks for the advice Rae, gotta wait till our 14 year old dog catches the last bus before we get serious about this ! :-)
    Jannie
    29th Jun 2017
    9:29am
    I looked at Avington Point Cook too and was impressed but feel wary of what is on offer. My main concern was that the houses are expensive up front very nice design etc but they look very plain on the outside and it would not cost $370,000 to build one of these portable houses. Plus you have to spend more for a front and back security fly wire doors, do the back garden area, and a shed. Plus pay out a fee each week. Also what happens if these operators go bust?
    Manc
    27th Jun 2017
    11:03am
    Agree 100% with both comments, how they are allowed to get away with this and with people in our society which are the most vulnerable is an absolute disgrace, but perfectly understandable when you look back over the governments we have had.
    Chrissy L
    27th Jun 2017
    11:33am
    : Mr Turnbull, If the report on children in custody in the N.T. moved you to call a Royal Commission, surely the same must apply to the appalling treatment some of our Aged People are receiving from this Company and maybe others. Many of these aged people have been the backbone of this country, war heroes and their wives and widows. It is time to stop the kind rhetoric on Anzac Day and actually do something about this shameful behaviour. It is in-humane, driven by greed by overseas investors and totally Un-Australian. Shame on this Company, and that this is allowed to happen in Australia is absolutely appalling. Can you just imagine the stress and anxiety this must be causing these people in their twilight years. They deserve respect, care and honesty and dignity, not being ripped off by Granny Farmers! Step up Malcolm and let's see some Leadership from you. This is totally intolerable. Make a move on it Malcolm, we expect you to fight this big time.
    Eddy
    27th Jun 2017
    5:23pm
    ChrissyL, surely you can see the difference between children in custody (in NT or anywhere) and retirement villages. Children in custody are housed by the State and a Royal Commission will have minimal political donations to affect. Retirement Villages on the other hand are run by private industry and the implications for political donations has to be considered.
    Rae
    27th Jun 2017
    7:04pm
    Honestly Eddy why all the millions of retirees can't find some way to chip in $10 each to buy this governments loyalty is astounding. Surely together we could offer them a "donation" not too shabby.
    Rosret
    27th Jun 2017
    11:59am
    It seriously seems as though a lawyer is an absolute must. Its a once in a life time decision so the person buying in is a trusting novice to the seller who is a profiteering shark with lots of experience.
    Triss
    27th Jun 2017
    12:34pm
    Even they're not foolproof. One of the residents did have a lawyer check the terms and conditions but obviously didn't do it very well as he gave the go ahead to buy. Perhaps a walk around the facility and a few chats to residents might be a better bet.
    MICK
    27th Jun 2017
    12:52pm
    Yes Triss but only because the person did not read the Service Agreement. The lawyer just sorted the purchase and in these places you would not buy if you actually read the Service Agreement. I did for my mother and could not believe what was in them.
    Sen.Cit.90
    27th Jun 2017
    2:24pm
    Mick, I think that I mentioned earlier in the year! I wish I'd had you read my contract. I missed and so did my solicitor quite a bit that would of deterred me from buying in where I am. Now I'm stuck with the consequences of overlooking a number of bad points.
    Sen.Cit.90
    27th Jun 2017
    2:36pm
    If you are in a Retirement Village in Qld. I suggest that you join the Association of Residents in Queensland (ARQRV); they give individual support and are constantly communicating with Government bodies on our behalf often with good outcomes.
    Tib
    27th Jun 2017
    5:43pm
    A solicitor will check that it's legal it's not up to him to tell you if it's a good idea.
    Kathleen
    27th Jun 2017
    12:08pm
    My husband just said this was investigated years ago with the same outcome but nothing changed. I knew this from my own research. Overpricing of homes and ongoing fees are obvious when you look into it carefully. One clue is separating the price of the actual home from the land and charging rent for the land. The charges and lack of disclosure points to cover ups. If you wish to consider purchasing a home then it should be all spelt out clearly rather than a nasty shock after purchase and when you are locked in.
    I knew to give it all a wide berth. Homes within these gated communities are much dearer than an equal property outside on freehold land.
    There are also some very nasty rules involved in getting out of these places which are heartless to say the least.
    Laws need to be made to protect the consumer and ongoing monitoring of those laws.
    Let's hope it is actually done this time!
    MICK
    27th Jun 2017
    12:53pm
    From the government response read out on Lateline it looks like nothing...again. That'll get the Liberal Party a nice like donation for the next election.
    Rosret
    27th Jun 2017
    12:26pm
    The retirement racket.
    http://www.southcoastregister.com.au/story/4750357/the-retirement-racket/
    MICK
    27th Jun 2017
    1:01pm
    That was the Four Corners story Rosret. I looked at your link and of interest was the graph showing how Aveo fitted in. I noticed a fairly large 'Not for Profit' part in the graph and whilst I do not know how this sector works if it is decent (are churches who own poker machines decent?) then maybe people have to look in this sector.
    I hope that retirees avoid this industry and try and get home help. It is wrong that governments refuse to clean up this bad industry fleecing those with only a few years left in their existence but then they do accept donations....better described as 'bribes'. That is why they never fix this issue which has been continuing for a long long time.
    Triss
    27th Jun 2017
    12:30pm
    Ripping off retirement home residents has been going on for many years and complaints to state and federal governments about ripping off residents when they want to sell their unit by charging huge exit fees and a variety of other fees, often 30%, have largely been ignored.
    Tony Abbott was informed as was John Howard and, apart from making things worse with deregulation, they chose to do nothing. Susan Ley, minister for Health and Aged Care, remember the $795 luxury apartment, resigned in the midst of expense scandal over a number of taxpayer-funded flights to the Gold Coast, where she and her partner own property. Obviously she wasn't overly concerned about the plight of the elderly either.
    Let's hope this latest expose will bring the government out of its perpetual snooze long enough to address the situation and really sort it out.
    AVEO, with the help of government, has proved that genocide is not always mass slaughter, it can be by deliberately causing life conditions planned to bring about the physical and mental destruction of a certain, targeted group.
    Rosret
    27th Jun 2017
    12:40pm
    Yep.
    MICK
    27th Jun 2017
    1:24pm
    It's a partnership. Aveo, like many of our big companies are in bed with this government and it is a comfortable arrangement which the bastards have no intention of fixing.
    USE THE BALLOT BOX. That's what it is there for!
    KSS
    27th Jun 2017
    1:33pm
    Triss please separate retirement villages from aged care facilities. They are not the same thing, though both have their issues.
    Triss
    27th Jun 2017
    2:20pm
    Yes, KSS, I do know the difference but if you remember the programme said that AVEO had been systematically changing peoples residency to aged care without their consent which was another of their unacceptable practices.
    AVEO would be illegally scooping up another large pool of money from the government and, as the residents were not needing aged care, the minister for Aged Care should have had that information.
    ex PS
    27th Jun 2017
    3:32pm
    Aged Care or Retirement Village, they are there for the same reason, extract as much money as they can from the cash cow before they die.
    ex PS
    28th Jun 2017
    11:03am
    Yes, it is a pity that Aveo doesn't seem to want to make the distinction between the two. There is a difference between the level of care required, and providers make more money out of high care clients than those who are more able.
    This is why employees in these establishments are required to log every incident that happens with a "client", it is so the provider can make a case to place clients into high care classifications and get a larger government subsidy. It is quite easy by using such information to classify a client who may be a little clumsy as one who needs a higher level of supervision, keerching! more money from the government.
    Jim
    27th Jun 2017
    1:29pm
    My wife and I looked at moving into a retirement village, this was one that was operated by a religious organisation, I couldn't believe the conditions, apparently you don't actually buy the unit, it is some kind of a lease agreement. The way it worked was you paid an upfront ammount which was in the hundreds of thousands, if you wanted to leave their was a penalty system in place, the first year if you left it was 5% of the purchase price, even if the cost of the unit had gone up, your return of your money was calculated based on what you paid, this penalty increased at the same rate for 5 years and was then capped at 30% the return of your money was always based on the price you originally paid, so if you sold after 10 years the cost of the unit may have increased substantially but you still only receive your original cost less 30% . No wonder these aged related villages are booming the profits must be astronomical.
    Lark Force
    27th Jun 2017
    2:19pm
    I agree with most of the above negative comments.
    We left one! That's when you find out about the trap you were in. You must leave the phone, the power, the water, and the gas on for the 4-6 weeks it takes to refurbish the villa. So the painter, and other tradesmen can use these services. You don't get the proceeds of the sale of your Villa until up to 10 days after the new occupant moves in. This means you can't even begin to search for another home. Nor can you get a bridging loan as you don't have title to the property you are vacating. So you may have to rent for several months. add to that 2 removalists fees etc etc. Most people in retirement villages have "burnt their bridges" and can't get back to where they don't feel like they are in an institution. These villages are supposed to be for independent living but many new residents are well over 70 and rely on other residents for some form of assistance.
    Pleased to see that some previous writers have decided against this form of downsizing.
    Its not for everyone, even if you(and your solicitor) completely understand the contract.
    As someone else said, get a housekeeper, and a gardener and home help. It will be cheaper in the long run. And, you won't feel ripped off for the rest of your life.
    Chris B T
    27th Jun 2017
    2:44pm
    With the negative comments about AVEO as the Main one, most people entering the Village and before signing any Documents had a solicitor to go over the contracts.
    The solicitor should have brought these anomalies to the Purchases attention. Thats what you are paying for if not than why use them just another cost for nothing.
    meg
    27th Jun 2017
    2:50pm
    Bleed them dry until they die
    It does not "appear" to be anything but despicable Government practice of allowing chosen foreign investors get very rich without regulation
    People in government are without conscience
    Manc
    27th Jun 2017
    8:55pm
    ????????????????
    ex PS
    27th Jun 2017
    3:28pm
    I can feel a class action coming on, where are Gordon and Slater.
    Just another case of lazy governments letting Industry self regulate, a good lesson for the proponents of privatization, it is never cheaper to the end user for governments to outsource services. This may not be a service that is provided by government, but maybe it should be. Aged Care facilities that get government subsidies are monitored by the government to ensure industry standards are met, at the very least, this should be done to all facilities.
    In most transactions it is a requirement that the contract be fully understood by both party's, if that is not the case the contract is invalid, unfortunately these predators have been careful to pick victims who have not got the resources to take them to court.
    Triss
    27th Jun 2017
    8:59pm
    Yes, ex PS, I've been thinking that a class action is overdue.
    Attila
    1st Jul 2017
    11:19am
    For those that are familiar with this situation and for those that want to buy into any Village, why didn't they bring this up prior to the last Federal or State Elections?
    Better be prepared for the next Election and group together and make your voice heard I say.
    That's the only time politicians will take any notice.
    Manc
    27th Jun 2017
    5:15pm
    These places are managed from overseas and only have 1 objective to make money, retirees Are simply an easy money pot, why are these places not managed by Australians for Australians. I would rather die than go in one of em .
    Manc
    27th Jun 2017
    5:15pm
    These places are managed from overseas and only have 1 objective to make money, retirees Are simply an easy money pot, why are these places not managed by Australians for Australians. I would rather die than go in one of em .
    Jim
    27th Jun 2017
    8:13pm
    See a few comments here regarding ownership of some of the aged care industries belonging to overseas companies, I always thought that the Moran family were the largest aged care company in Australia, has this changed?
    Teunis
    27th Jun 2017
    8:18pm
    I read a lot of this and see a fair bit as unfair. I live in a village and get really involved in community life and I am having a ball. I was made well aware of the need to have my wife on the deed. I was made well aware of the 30% exit fee that applies to me. Someone has to pay for the ammenities and the upkeep there of. Having said all that what does get up my nose is the more recently introduced refurbishment fees. We were led to believe that there would be a reinstatement which would be a repaint, maybe re carpet change of blinds. Cost about $15K. Now they have this "refurbishment" which is pulling the entire unit apart and rebuilding it to a more modern style. This includes replacement of stuff such as ovens even if they have not yet been used. They also prefer their own contractors at very inflated prices. Life in the village is fine but I hope I snuff it before I move on.
    HarrysOpinion
    27th Jun 2017
    10:54pm
    Why doesn't this, blatant rip off, come under the notice and action of ACCC? Consumer Affairs? If they prefer their own contactors at very inflated prices doesn't that breach the Trade Practises Act? Crimes Act?
    Manc
    27th Jun 2017
    8:31pm
    What the heck do you expect the company is owned, managed, and run from Malaysia ! They don't give two hoots about Aussies !!! Wake up Aussie for christs sake
    Triss
    28th Jun 2017
    10:25am
    We're awake, Manc, it's the government who is still snoozing.
    Crimmo
    27th Jun 2017
    8:34pm
    Aveo are not alone in having complex Retirement Village contracts with much 'small print'. From what I have observed, it is common business practice. Don't be fooled, our governments are aware of and condone these business practices. If not, they are simply not doing their job. It is the Australian way. A capitalist democracy. People come to live in this country because you can get things that you wouldn't get in any other country. People do business in this country because you can get away with so much. It's called self regulation, which means you can basically do what you like (so long as you stay under the radar). There are obviously some idiots in this country that actually believe in 'advance Australia fair'. The greatest con in Australian history. I'll go and have a cup of coffee now.
    Manc
    27th Jun 2017
    8:52pm
    Hey all we need to do to find about these dodgy business practices is " follow the money trail" greed and power is the the objective norm thing to to do looking after older people
    Manc
    27th Jun 2017
    8:46pm
    Well said mick, agree 100% with your comments , how disgaceful that older people are treated in this way, I'm gonna fight while I have some energy left ????????????
    Triss
    28th Jun 2017
    10:26am
    Me too, Manc.
    Priscilla
    28th Jun 2017
    11:02am
    This is blatant robbery. Sadly governments only offer lip service. Overseas interests should not be able to control retirment or age care facilities. With such obvious fraudulent actions strong, decisive, and immediate action should be taken to protect these and all retirees. Thank God, I decided to never, never, never enter a retirement/age care facility. I would rather die. There should be a body in place to protect retirees from entering these places in the first place.
    Jacky
    28th Jun 2017
    9:05pm
    Anybody have informaion about Halcyon Bli Bli, that people should be made aware of? As far as I am aware, no exit fees.
    Chrissy L
    28th Jun 2017
    11:33pm
    Yes Eddy, I do see your point about a Royal Commission and recognise how this Government looks after big business who make huge donations to their party. However, the end result is exactly the same. Vulnerable children or Vulnerable Aged People being abused and mistreated. Human rights are the same, if you are a Child or an Aged Person. Maybe if this Government stopped fighting among themselves, they could find the time and guts to address some of the many issues facing the Australian People today and do what we pay them for, to look after our interests, whoever we are. Perhaps we should have "A Fair Go Minister/or a Four Corners Minister to follow up and get action on these terrible issues. Independent from any Political Party. Couldn't be any worse than what we have now.
    Jannie
    29th Jun 2017
    9:33am
    Expensive for what you get, especially the removable house itself would not cost as much if you built one yourself at least $100,000 over priced. Plus you have to pay weekly for the upkeep of the grounds and use of facilities that is ok but still it is on going and it is unknown what that might be increased to in the future, if on age pension not viable.
    froggy
    12th Feb 2018
    11:29am
    Getting a solicitor to view and comment on the retirement village contract is only for legal reasons to see if the contract is legal...any terms or practices are not in his realm if they are legal..any "illegal" contracts can be disputed later but then it's too late for the elderly residents who are taken for their life savings on exit (don't u just love the term "exit fees" and "refurbishment fees"?) and are trying to find an aged care home of their choice.


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