Affordability of basic NBN products under investigation
The Australian Competition and Consumer Commission will consider whether Australians are able to access basic broadband plans at fair and affordable prices.
Monthly average losses to NBN scams almost triple in 2019
Australians are losing more money to NBN scams, with reported losses in 2019 already higher than the total of last year’s losses.
NBN affordability becoming an issue for pensioners
The cost of basic NBN plans is becoming an affordability issue for people on lower incomes.
Scammers have been posing as NBN employees
Don’t hand over your financial information to the NBN. They won’t ever ask for it. And be alert if an ‘official’ seeks a gift card payment.
Technology to keep you independent
Smart home technology, new gadgets and the NBN can all help to create a safer environment for those still at home. Feros Care’s Jennene Buckley highlights some of the options.
NBN to be forced to pay up for bad broadband service
In a major win for dissatisfied national broadband customers, the consumer watchdog will force NBN Co to offer rebates or alternative services when it fails to meet internet speed promises.
Watchdog threatens NBN telcos with $10 million fines
Telcos could be slapped with fines of up to $10 million if they let down customers migrating to the NBN under rules the communications watchdog released this week.
The reason more people are paying more for their NBN plans
Residential broadband customers continue to shift to higher-speed NBN plans, with more than one third of all NBN services now on 50Mbps plans, according to the ACCC.
Optus forced to pay out $1.5m for misleading NBN customers
The Federal Court will force Optus to repay $1.5m for misleading customers during their transition to the NBN.
Spike in NBN complaints prompts review
The Telecommunications Industry Ombudsman received 23,000 official complaints about NBN-related connections in the six months to December – twice the number received during the same period in 2016.
One in two report phone and internet issues in 2017
Complaints about telcos widespread and most were unresolved four months later, ombudsman finds.
TECH Q&A: What to do when you lose your landline
Kerry wants to know if she has to sign up to an expensive deal to keep her landline once the NBN is installed in her area.
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