Anne’s password pop-up

Q. I am really enjoying your comprehensive website, but I have a query. When I answered a personal ad, I got a pop-up request for my Bigpond password. Is this valid?

A. It would appear that your ISP (Bigpond) is verifying authenticity; however, I would be inclined to call Bigpond and find out why this occurs. Before you call them, check if this is only happening with one ‘personal ad’ or with several, and if you can test that out, they will be in a better position to assist you.

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