Major brand recalls popular gadget over deadly hazard: Are you at risk?
If you’re someone who likes to stay connected on the go, chances are you’ve got a trusty power bank tucked away in your bag or glovebox.
But what if that handy little gadget could actually put you in harm’s way?
That’s the alarming reality for owners of this tech device, which has just been urgently recalled due to a serious safety risk.
Why the recall?
SnapWireless, a well-known tech brand popular with Aussies for its sleek wireless charging solutions, has issued a recall for its SnapWireless PowerPack Slim (Gen 1) power bank.
The reason? The device can overheat and, in some cases, catch fire. According to the Australian Competition and Consumer Commission (ACCC), this defect poses a ‘risk of serious burn injuries or death and property damage’.
Worryingly, there have already been reported incidents, though thankfully, no fatalities so far.
What should you do if you own one?
If you have a SnapWireless PowerPack Slim (Gen 1) in your possession, it’s crucial to stop using it immediately.
Don’t be tempted to squeeze out one last charge—your safety is far more important than a few extra bars on your phone battery.
Here’s what you need to do next:
1. Register for a Refund or Replacement: Head to the SnapWireless website and register your details. The company is offering a full refund or a free replacement, so you won’t be left out of pocket.
2. Dispose of the Product Safely: You can either take the power bank to your nearest e-waste facility for safe disposal, or contact SnapWireless to arrange a free return shipping label so they can dispose of it for you.
3. Contact for More Info: If you have questions or need assistance, you can email SnapWireless at [email protected].
Who is affected?
The recall applies to PowerPack Slim (Gen 1) units sold between 2 February 2024 and 28 March 2025, both in Australia and internationally via the SnapWireless website. If you bought your power bank during this period, check the model and act now.
What about the new version?
SnapWireless has already released a new version, the PowerPack Slim 2, which they tout as the ‘world’s thinnest’ magnetic power bank.
The company assures customers that this updated model is safe and not affected by the recall. Still, it’s a timely reminder to always check for product recalls—especially when it comes to devices that store and discharge electricity.
Why do power banks catch fire?
You might be wondering how a power bank can go from helpful to hazardous. The answer lies in the lithiumion batteries inside.
While generally safe, these batteries can overheat if there’s a manufacturing defect, damage, or if they’re exposed to high temperatures. In rare cases, this can lead to ‘thermal runaway’—a chain reaction that causes the battery to catch fire or even explode.
Staying safe with tech gadgets
This isn’t the first time a tech product has been recalled for safety reasons, and it won’t be the last. Here are a few tips to keep in mind when using portable chargers and other battery-powered gadgets:
- Buy from reputable brands and retailers.
- Check for recalls regularly—the ACCC’s Product Safety Australia website is a good resource.
- Don’t use damaged or swollen batteries.
- Avoid exposing devices to extreme heat or moisture.
- Dispose of old electronics at e-waste facilities, not in your household bin.
Have you been affected?
We know many of our readers rely on portable chargers, especially when travelling or during emergencies. Have you ever experienced a faulty tech gadget or been caught up in a product recall? How did you handle it? Share your stories and tips in the comments below—your experience could help keep others safe!
And if you want to stay up to date with the latest product recalls, tech news, and lifestyle tips for Australians, don’t forget to subscribe to our newsletter and follow us on Facebook, Instagram, and TikTok.
Stay safe, stay charged, and let’s look out for each other!
Also read: Urgent recall issued for popular sleep device—are you using it?
