New measures to fight mobile number fraud

Font Size:

The Australian Communications and Media Authority (ACMA) is stepping up its fight against mobile number fraud with a new industry standard that requires telecommunication companies to add an additional identity verification when transferring customers’ phone numbers from one telco to another.

The new Telecommunications (Mobile Number Pre-porting Additional Identify Verification) Industry Standard 2020 requires mobile providers to implement stronger identity verification processes before a phone number can be transferred.

Mobile number fraud is a form of identity theft where scammers steal a person’s personal details to gain control of their mobile phone number.

ACMA Authority member Fiona Cameron said mobile number fraud is a serious issue that can cause significant harm to victims.

“The process will now require multifactor authentication, where a consumer must respond to the telco to confirm they have authorised the transfer,” Ms Cameron said.

“Mobile number fraud can be devastating. Victims in Australia lose on average more than $10,000.

“Mobile phones contain a lot of personal information, so once a scammer has control of your number, they can hijack a lot of personal services, like online banking.

“This new standard is a strong step forward in the battle against criminals who scam mobile phone users, and will significantly reduce the prevalence of mobile fraud.

“The new rules commence on 30 April 2020 and the ACMA will be actively monitoring compliance, so that consumers can continue to use their mobile phones with confidence,” Ms Cameron said.

The ACMA is working actively to combat scams over Australian telecommunications networks. In November, it released the Combating Scams Action Plan, which announced the start of trials for scam-reduction initiatives.

If you think you have been a victim of phone number fraud, contact your mobile service provider and financial institution immediately. For more about scams in Australia, or to report a scam, visit the Scamwatch website.

Have you ever had your mobile number stolen? Do you think this measure will prevent it happening in future?

If you enjoy our content, don’t keep it to yourself. Share our free eNews with your friends and encourage them to sign up.

Join YourLifeChoices today
and get this free eBook!

By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy


How to keep track of our volatile weather conditions

Fires, floods and dangerous winds are becoming increasingly common across Australia. Which makes

Apps may soon predict life expectancy, but do you want to know?

Predicting the lifespan of people would greatly alter our lives.

Clock is ticking on supermarket checkouts – and much more

Vital Signs: the end of the checkout signals a dire future for those without the right skills

Written by Ben


Total Comments: 4
  1. 0

    I have just bought a new mobile phone but haven’t given the number to anyone yet. So how am I getting messages from numbers other than the service providers to whom I pay “as-you-go” money unless they are scams. I’m going to do what I do on my land line – if they don’t leave a name and message I’m going to delete the call straight away.

  2. 0

    Easily fixed, only use your mobile phone for talk and text. I don’t do my banking on my mobile, I don’t have Facebook on my phone. I rarely access anything online from my mobile phone (39MB last month).
    I use my laptop with security software.



continue reading


How to know when it's time to break up with your mattress

Knowing when to replace your mattress isn't an exact science but there are some key indicators that it's time to...


How to grieve the loss of a pet

Losing a pet is never easy. Whether they have been ill for a long time or it's a sudden death,...

Health news

Could your phone help to prevent blindness and glaucoma?

Usually, we think of smartphones and the blue light that they emit as causing damage to our eye, but what...


The most stylish athletes in sport

Cementing her status as a rising fashion icon, tennis star Naomi Osaka has been unveiled as the new face of...


Do you need to register for a COVID vaccine? When is it your turn?

Natasha Yates, Bond University Australia is now more than a week into rolling out the Pfizer vaccine, while AstraZeneca shots...

Seniors Finance

How financially comfortable are Australia's retirees?

The financial comfort of Australian households has reached a record high, despite the negative impact of the COVID-19 pandemic, with...

Health news

Monash research finds heart drug can reduce breast cancer progression

Good news. That is what's required in the fight against cancer, especially since estimates show that more than 2500 cancer...


New reporting rules mean financial hardship must stay on credit report

Consumers will have private financial hardship information exposed on their credit reports for the first time as a result of...