120,000 mobile users lose service

Technology and telecommunications company Kogan has been forced to cease its Kogan Mobile brand, resulting in 120,000 prepaid customers seeking services elsewhere. Telstra 3G wholesaler ispONE, which was providing services to Kogan Mobile, went into administration last weekend and Kogan Mobile was unable to strike a deal directly with Telstra.

The 250,000 customers of Aldi Mobile whose service was also provided by ispONE are safe after Telstra and Aldi secured a deal to continue services into the future.

As of last Tuesday, Kogan Mobile customers can no longer access new or recharge existing services. Customers will receive an SMS sometime during the transition period from Telstra confirming that they have up to 60 days to move their service over to another provider, with a second SMS sent seven days before the service is to be cut off. During this transition period, customers will still be able to receive calls, receive SMS and make emergency calls.

Once a customer has ported their number away from the Kogan Mobile network, they will receive a refund of the unused portion of their access period back onto their credit card or Paypal account.

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Written by Drew

Starting out as a week of work experience in 2005 while studying his Bachelor of Business at Swinburne University, Drew has never left his post and has been with the company ever since, working on the websites digital needs. Drew has a passion for all things technology which is only rivalled for his love of all things sport (watching, not playing).