How to stop telemarketers

What is the Do Not Call Register?
The Do Not Call Register is run by the Australian Communications and Media Authority (ACMA). If you put your phone or fax number on the register telemarketers and fax marketers are required by law to stop contacting you.

Who can sign up?
Any number which is primarily used for personal purposes, any lines which are solely for sending and receiving faxes, either business or personal, and numbers which are exclusively for use by a government body. This means you can put your home number, fax line or mobile number on the register.

Will this stop all telemarketing calls?
Unfortunately not, but it will reduce the number you receive drastically. Any business you have a prior relationship with will still be able to call you. If you wish to stop receiving calls from the business you just have to ask the person who calls you to remove your details from the business’s system.

Charities, political parties and educational institutions are also exempt, so that they can continue to provide services to the community.

Are international companies exempt?
No, the Do Not Call Register Act 2006 makes it illegal for any Australian or international telemarketer or fax marketer to contact a number listed on the register.

Click NEXT to find out what to do if you still get calls, and what is considered to be ‘telemarketing’  What is considered a telemarketing call?
Telemarketing includes, but is not limited to:

  • calls offering to sell goods or services
  • calls to sell tickets in a competition
  • calls requesting the recipient to attend an information seminar
  • calls offering to sell land or an interest in land, or a business or investment opportunity
  • customer satisfaction calls that have the intention to solicit sales
  • calls that offer free goods as part of, or in conjunction with, overall sales campaigns
  • calls for credit arrangements
  • calls offering anything for “free” that is conditional on expenditure
  • calls for the purpose of determining whether or not further telemarketing calls from the organisation are welcome
  • calls offering free use of a product for a set period with an option for financial subscription/purchase afterwards, and
  • calls to solicit donations.

Calls which are not considered telemarketing calls include:

  • product recall calls
  • fault rectification calls
  • appointment rescheduling calls
  • appointment reminder calls
  • calls relating to payments
  • solicited calls, and
  • calls not answered by the person to whom the call is made.

What if I get telemarketing calls after putting my number on the register?
If you continue to receive calls you can make a complaint to the ACMA. To make sure the ACMA can take action over your complaint be sure to get as much information about the telemarketing call as possible. Write down the time and date of the call, the phone number they called you on, your phone service provider, and any details of the call, for example the company name or product being sold.

More information
To put your number on the register visit the ACMA Do Not Call Register website.
If you have already registered and are receiving calls you can lodge a complaint via the Do Not Call Register Complaints centre.

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