30th Aug 2012
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iPhone home button not working

YOURLifeChoices member Ian has been enjoying his iPhone 4 which he purchased several months ago. Over the past two weeks his home button has been getting stuck. Drew explains how to work around the issue if Ian cannot get his phone replaced.

Q. Dear Drew,

I purchased my first smartphone (iPhone 4) in November of 2011 and have been using it non-stop for calls, internet, music and games. Over the past two weeks, whenever I press my home key I have to press it very hard to get it to respond and sometimes it won’t respond at all. Is there anything I can do to fix this?

Thanks,
Ian


A. Hi Ian,

Thanks for getting in contact. You are certainly not alone with your home button problem as I also encountered this issue about a month ago.

I will start with some good news and then tell you how to put in place a work-around. As you have had your phone for less than a year, your phone is covered under the one-year Apple warranty. If you are on a contract through a telecommunications provider, I suggest you call up the store and explain that your phone is having this problem and ask how you go about replacing the phone. The process should be as simple as going into the store and having the attendant transfer your information to a new iPhone 4. If you purchased your iPhone online, from a retailer outright or directly from an Apple Store, I would suggest you find your closest Apple Store and call them. From experience, they will tell you to come in so they can replace the phone on the spot, as long as they can replicate the issue.

It is understandable that you may not be able to get to your local store immediately so if you follow these simple steps, you will be able to use an on-screen home button which shouldn’t interfere with your regular phone use.

From the home screen, press the ‘Settings’ button. Scroll down and press the ‘General’ button.  Scroll down to the bottom of this tab and press the ‘Accessibility’ button. Scroll down to the bottom and press the ‘AssertiveTouch’ tab. You will see an On/Off bar which is currently turned off. Press on the word “Off”. This should now turn AssertiveTouch on. You will find the AssertiveTouch ball has now appeared at the bottom right hand side of your iPhone screen. Press this button and you will see four different options. Press on the ‘Home’ option. This will take you to your home screen as desired and the ball will settle back in the bottom right hand side of your screen.

The video below will also show you how this is done on screen.





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