Smartphone insurance

Smartphones are really just mini computers these days. Unlike computers, however, we shove them into our back pockets, lose them in our bags and drop them without worrying too much. They do, however, cost quite a bit to replace if you don’t have smartphone insurance.

If you lose or break your smartphone while you’re still under a contract it can become a very expensive accident. Often you will be required to pay the rest of the contract out, which either means paying for a service you can’t access or buying another new phone. Most phone companies offer smartphone insurance for an additional fee per month, and we’ve looked at what you get for your money with three major Australian mobile phone service providers.

Optus Smart Insurance
Cost: $13.99 per month
Location: International
Covered:

  • Theft
  • Accidental loss
  • Accidental damage
  • Electronic breakdown/failure
  • All accessories/car kits
  • Unauthorised calls

Repair excess: $100
Replacement excess: $250
Fine print: claims on iPhones made within the first three months will incur an additional excess of $100. For more information visit the Optus phone insurance website.

Click Next to find out how Vodaphone and Telstra compare


Vodaphone Cover Me Insurance
Cost: $9.99 per month
Location: International for 90 days in any 12 month period
Covered:

  • Accidental damage
  • Malicious damage without your consent
  • Loss or theft including accessories
  • Unauthorised calls

Excess: $175 per claim, or more if the claim is made within the first 93 days of insuring your phone, or it is your second (or third) claim.
Fine Print
: Wear and tear and intentional loss or damage are not covered. Damage resulting from fire and loss where your phone was in an unlocked car or visible from a car window are also not covered. Vodaphone is also careful to mention that “any loss, theft or damage caused by your negligence” is not covered, which suggests they may not pay out as readily as some of the other companies. For full terms and conditions visit the Vodaphone website.

Telstra Smart Cover
Cost: $14.95 per month
Location
: International, but the claim you can make overseas is much smaller than in Australia
Covered:

  • Accidental loss
  • Accidental damage
  • Theft
  • Mechanical or electronic breakdown or failure

Repairs Excess: $75
Replacement Excess: $250
Fine Print: Claims made early in your contract and second/third claims will incur additional fees. To read more visit the Telstra insurance website

Click Next to read about the weirdest and most common phone insurance claims

Top 10 most unusual iPhone insurance claims
I dropped it from a hot air balloon
I lost it while sky diving
It broke when my son used it as a table tennis racket
I lost it while building a sand castle for the kids
I accidentally buried it in the garden
It fell into the kettle
I dropped it in a food blender
My dog mistook it for his favourite toy and chewed it to pieces
Juice from a defrosting piece of meat leaked into it
It flew out of the car window

Top 10 most common iPhone insurance claims
Cracked screen
Stolen while texting
Couldn’t hear the other person when making a call
Leaving phone on the car roof so it falls off when driving
Pet knocked the phone off the surface
Stolen from handbag
Internet connection completely broken
iPhone doesn’t charge
Dropped in the bath / toilet
Screen freezes



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