Telstra, Optus and Vodafone have confirmed that some iPhone users have recently been excessive charged for data downloads caused by an Apple software fault. Drew explains how to fix the issue.
Telstra, Optus and Vodafone have confirmed that they have received an increase in complaints from customers whose data allowances have been exceeded since the introduction of iOS 6 on iPhones and have been refunding charges on a case-by-case basis when caused by software faults.
The latest software update, iOS 6.1.3, which was available to download on iPhones earlier this week, fixes a glitch increasing the network activity of Microsoft Exchange email users.
How to update your software
From your iPhone home screen, click on ‘Settings’.
Click on the tab called ‘General’ which will be at the very bottom of this screen.
Click on the second option down ‘Software Update’.
Click ‘Install Now’ (your phone needs to be 50% battery or above, or plugged into a power source to continue).
Click ‘Agree’ (bottom right-hand corner) and then click ‘Agree’ again in the pop-up window.
Your phone will now download, install and update your software.