Email scam hits 20,000 Telstra customers

An email scam demanding credit card details has hit 20,000 Telstra customers.

Telstra customers are advised to be wary this week, as a new scam aiming to rob them of their credit card details has been discovered by MailGuard.  

In this latest scam, a wave of legitimate-looking emails flooded the inboxes of over 20,000 Telstra customers. The email claimed that, as a result of the latest bill having accidentally been paid twice, the customer was entitled to a refund, and so their credit card details were required.

The thing that makes this con different from many email scams (such as the recent AGL email scam) is that it doesn’t rely on infected malware or dodgy links to infect your computer and demand a ransom. Instead, the email links you to a convincing but fake Telstra website, where you can log into your account and claim your refund.

The most effective way of avoiding a scam such as this is to have some good old-fashioned scepticism. Always be wary of emails asking you to supply your personal information. Trust your gut instincts and be on the lookout for:

  • grammatical errors
  • unfamiliar email addresses
  • suspicious-looking websites and URLs
  • emails asking for your personal details
  • emails containing unexpected attachments.

If you have been the recipient of this email, you should notify Telstra immediately. If you’ve acted on it you should change your My Account password and inform your bank to cancel your credit card.

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    Young Simmo
    7th Jul 2016
    Yep these mongrels are getting smarter and smarter and, it doesn't matter whether it's Bunnings, Pay Pal or Woolies etc, they can copy any home page perfectly. So if you didn't ask for it or recognise it, DUMP IT.
    Polly Esther
    7th Jul 2016
    No, I'm sorry it's not new. I've received about a dozen of these ( all the same ) over the last 18 or so months. Along with other stupid scams it is so annoying. I would love to rattle their cages.
    7th Jul 2016
    The other tell-tale give-away is hover your mouse over the 'from' name and you will see that the address is NOT the company it appears to be!
    7th Jul 2016
    I got the email and I am not even a Telstra customer, so I deleted using hotmail's 'phishing scam' button. Never click into any links form emails unless you are completely sure it is genuine. Go to the companies website and use their contact forms to ask if it is legit. I find it very easy to see when emails are scammers by looking at the senders address.

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