Fake customs emails scams

If you shop on the internet, as many do these days, be careful of emails asking you to pay fake ‘customs’ costs. The Australian Competition and Consumer Commission (ACCC) is warning people of this latest internet scam.

Fake emails asking people to pay fees, duties or taxes on their goods before they can be released by customs are just scams designed to procure form you your personal banking details. The email may look official but customs would never make contact with you by email.

The ACCC says that certain goods brought into Australia do require an import permit and customs may detain such goods pending presentation of the permit. But where goods are detained for permit reasons you will receive written advice by mail from customs.

If you receive a suspicious email, the best thing to do is to delete it then and there. Never send money or give credit card or other banking details to anyone you do not know or trust. If you don’t know the source of the email, don’t click on the links in an email or open any attached files. Never call a telephone number that you see in a spam email.

To fid out more about import regulations and buying goods over the internet, call customs on 1300 363 263 or click here. To report a suspected scam, call the ACCC Inofcentre on 1300 302 502. For more information on scams, go to the SCAMwatch website by clicking here now



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