Safeguard your identity and lock out the scammers

What you must do to prevent identity theft and stay safe online.

Lock out the scammers

Digital paranoia has spiked due to the coronavirus pandemic, especially given the reports of superannuation scammers on the prowl, but there are measures you can take to improve your online security.

With everything from shopping to health and government services now conducted via the internet, it’s almost impossible to avoid using your computer, which means you’ll encounter hacks and scams. There are worries about the security of the COVIDSafe app; the rushed early superannuation release scheme was the target of fraudsters and the government in charge of it all miscalculated its JobSeeker outlay by just a lazy $60 billion.

It’s hard to trust!

But while no-one can guarantee internet security, there are sensible measures you can take to best safeguard yourself in an uncertain time. Here’s our favourite five:

Go online with family members or carers
Get advice and assistance from people you can trust – friends or family – who have more cyber awareness than yourself. They can help you get set up with any new programs you need to use, save you time, inform you about what to avoid and arrange passwords that you are less likely to lose.

UK not-for-profit getsafeonline says: “Having someone help you discover the internet means you can find out which websites are unsafe.

“It’s important you go online with someone you can trust, as they might know your passwords and details of your finances. If you’re considering using a carer, make sure they’re from a reputable company and try to keep your passwords and account information private.”

Beware phishing
‘Phishing’ is explained by as “the attempt by scammers to trick you into giving out personal information such as your bank account numbers, passwords and credit card numbers”. The scammers will pretend to be from a legitimate business or service and could contact you via phone, email, text or social media.

You can spot if they are fakes if they ask for any personal details, such as bank or credit account numbers. They often say your account is overdue, you have won a prize or have suspicious activity on your account. Simple rule: do not respond to any such stimuli. If you have, pay close attention to the website. It is likely to look real, but have a slightly different address.

“You should always refuse, and then make your own call to the business they claim to be from. If it’s legitimate business and you have a registered account, they will be able to confirm your details to you, which is much safer,” advises silverchain.

From the Scamwatch website: “If the legitimate site is ‘’, the scammer may use an address like ‘’.”

Be patient when buying online
Before making any undertaking, especially payment, take a breath. Shopping can be too good to be true online and there’s no salesperson in front of you to grill. There’s also not a physical product to evaluate with your senses, so suggests:

  • Do your research. Reviews, comments, comparisons are all available online.
  • Read product descriptions carefully and check the size, colour, value, and safety of the product.
  • Pay using only secure services such as credit card or PayPal. If you are paying through a website, look for a small padlock symbol in the address bar or a web address beginning with ‘https://’ (the s stands for ‘secure’).
  • Check for extra charges, such as postage and handling before confirming the purchase.

Consider getting a VPN
A secure VPN connection (virtual private network) enables a secure connection between your device and an internet server, so no-one can monitor or access the data that’s being exchanged. Yes, it’s another gadget to worry about, but once set up, it masks your IP address, protects your anonymity and secures your data.

As security experts Kaspersky point out, a VPN masks your online activity by routing your connection through a different server to the one on the network that you’re using. “A VPN creates a virtual encrypted route between your computer and the server. This makes it impossible to know the origin of anything you type.

“Even if you're accessing a wifi network that a cybercriminal has set up, your information still isn’t visible to them. You simply need to connect to your VPN program as the first step after logging on to an unsecured Internet server.”

Be socially smart
If you use social media sites to connect with others, think about what you want known about yourself. The National Cybersecurity Alliance reminds us:

  • What you post lasts forever. Your message may inadvertently share personal details with strangers. Make sure you either post what is safe or control privacy and security settings so that only trusted friends and family see information that shows you, your family, and your home.
  • Post only about others as you would like to have them post about you: The golden rule applies online as well.

Have you had any ‘mishaps’ during lockdown as a result of spending more time online? Do you have any other tips to stay safe online?

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    To make a comment, please register or login
    26th May 2020
    Can cybercriminals use a VPN thus “masking their online activity by routing their connection through a different server to the one on the network that they’re using”.
    Maybe this is why Scamwatch? cannot put a stop to these scammers?
    26th May 2020
    I agree a vpn is a good idea; but it does lock you out of some sites because they don't know who is trying to gain access.
    Check out Tor browser also; nothing is perfect but every little bit helps.
    Samantha Sinek
    2nd Jun 2020
    Well in my opinion any VPN extension or any browser won't save from viruses. They all were created, so that you can easily get access to the sites, that you normanlly can not open in your locality. I am assocaited with an educational firm named as,
    best-law-essay-service-uk and for our safety, we use secured servers, and domain protection that helps very much, and prevent spammers, and web thieves to steal your important data.

    10th Aug 2020
    Subscription fraud occurs when an fraudster registers a mobile service with customer information obtained through fraud or with a fake identity. An offender can take your personal information and use it to set up a friv 2020 cell phone account in your name. It can take time to discover that subscriber scams have occurred, and it may take even longer to prove that you are not causing debt.

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