Tax refund scam

With tax time in full swing, the number of scams on the go has also increased and some of them are quite slick. Drew explains why these scam emails look so legitimate and how to differentiate from the real thing.

Q. Nancy

Yesterday I received an email from the tax office ([email protected]) claiming that I was entitled to an $874.64 refund. As I don’t believe I am entitled to a refund and have never given this email address to any government agency, I believe this may be a scam email. Can you please clarify?



Hi Nancy,


Tax refund scams are one of the top email scams to catch Australians out, as they seem fairly legitimate with their claims and are sent from what appears to be an authentic government email address.

These scammers have access to email address changing software which allows them to send the email from what appears to be the [email protected] address. This is similar to many other scam emails going around and email servers can’t differentiate from the genuine article, they are not sent to junk. This gives people the confidence to click the links in these scam emails.

If you are still interested in following up the claim that you are entitled to a refund, you can always get in contact with the Australian Tax Office by phone or via its website.

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