How to stop telemarketers

Rachel explains how to stop telemarketers from contacting you.

What is the Do Not Call Register?
The Do Not Call Register is run by the Australian Communications and Media Authority (ACMA). If you put your phone or fax number on the register telemarketers and fax marketers are required by law to stop contacting you.

Who can sign up?
Any number which is primarily used for personal purposes, any lines which are solely for sending and receiving faxes, either business or personal, and numbers which are exclusively for use by a government body. This means you can put your home number, fax line or mobile number on the register.

Will this stop all telemarketing calls?
Unfortunately not, but it will reduce the number you receive drastically. Any business you have a prior relationship with will still be able to call you. If you wish to stop receiving calls from the business you just have to ask the person who calls you to remove your details from the business’s system.

Charities, political parties and educational institutions are also exempt, so that they can continue to provide services to the community.

Are international companies exempt?
No, the Do Not Call Register Act 2006 makes it illegal for any Australian or international telemarketer or fax marketer to contact a number listed on the register.

Click NEXT to find out what to do if you still get calls, and what is considered to be 'telemarketing' 

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    COMMENTS

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    ozirules
    6th Apr 2012
    8:49pm
    since I registered with the do not call register the calls have all but stopped...so has the fun I had leading them up the garden path....I would make out I was hard of hearing making them shout louder and louder or say my eeenglish was not so good so speak very slowly pleeeeze or shout to my mythical partner 'Ethel, Ethel, grab the phone, that curry has given ,me the runs and I have to go NOW'.....ahhh, the computations were endless.....
    talofa
    7th Apr 2012
    2:52pm
    i did the 'getting registered routine twice but i now have an unlisted
    'phone number which cost a little bit but it's worth it...talofa
    Bluebell
    10th Apr 2012
    5:09pm
    My brother kept getting calls from a communications company and politely requested that they stop calling him. At a later date he requested that they remove him from the database as well. On the last occasion after months of them bothering him he demanded to speak to the manager who told him he had to right to demand to speak to him. He explained the reason why, and eventually resorted to telling the guy that he would report them to the Telecommunications Ombudsman and also report them elsewhere for harrassment if they contacted him again. They got the hint. He hasn't heard from them since.
    Bluebell
    10th Apr 2012
    5:09pm
    My brother kept getting calls from a communications company and politely requested that they stop calling him. At a later date he requested that they remove him from the database as well. On the last occasion after months of them bothering him he demanded to speak to the manager who told him he had to right to demand to speak to him. He explained the reason why, and eventually resorted to telling the guy that he would report them to the Telecommunications Ombudsman and also report them elsewhere for harrassment if they contacted him again. They got the hint. He hasn't heard from them since.
    Pardelope
    13th Apr 2012
    5:51pm
    I do have my number listed on the "do not call register", but it is not foolproof. Many companies and charities block their ID - which means that they come up as "private". Others simply come up as "overseas". If you do talk to them and don't do what they want, they can become quite unpleasant. They may even make threatening calls to you - and you stay on their call list. To avoid this, I let my answering machine get any calls where I cannot identify the caller before answering. Anyone who seriously wants to talk to me will start leaving a message, and if I recognize them, I will interrupt the answering machine. If they don't leave a message, it was probably someone wanting to sell me something etc etc. I have a couple of friends who come up as "private" so, unfortunately, I cannot use my phone to block all "private" calls. I do not have any relatives or friends overseas, so I just ignore any which come up as "overseas". I have certain favourite charities to which I donate. I don't like being phoned by others - or having my number sold on to other similar organizations. If I do get caught out by some unwanted caller, I just keep saying "hello, hello, hello" and talk over their spiel (so they think the line is faulty). They don't want to waste their time, and if you repeat this technique often enough, they remove you from their call lists - and there is no follow-up nastiness. This also has the added advantage that your number is not included on lists which they sell on to other companies. After a bit of persistence, this method has reduced my unwanted calls to virtually nil. I pay to have my phone for MY use - not to receive unsolicited calls from people or organisations who are trying to get something out of me. My privacy is valuable to me!
    Pardelope
    13th Apr 2012
    5:55pm
    If you want to hide your number from someone you are calling, you simply dial 1831 then the number. Be aware though, that this does not hide your number from all organisations e.g. if you want to make an anonymous report of something happening.
    suanne
    23rd Aug 2012
    9:41am
    i usually ask them nicely to hang on while i turn my oven down and then i leave them waiting for up to an hour .the benifit of this is that they cannot make an outgoing callon that phone, to anyone until i hang up my phone
    normie 39
    16th Oct 2012
    7:19pm
    I have been doing this for years but have told them to hang on as my Kitchen is being updated. I then place the receiver next to a pre-recorded tape of building sound effects> Hammering..Sawing...Drilling...etc. then I come back in ten minutes and hang up. I bet they have gone.

    Normie 39
    Mecaza
    16th Oct 2012
    3:45pm
    The Do Not Call register does NOT work.. I have been listed (both home phone AND mobile) for a long time and I still get heaps of calls.. The Indians couldn't care less about our Do Not Call register.. and a lot of the time it is a random dial (they use software that randomly generates phone numbers and then calls). Your advice to get the phone number of the caller and the name of the company is useless.. they won't even give you their name. I have got to know the random ones - the phone rings - I answer and it is dead air, I say hello again and then put down the phone. These people are are rude and intrusive and I have even been getting spam on my mobile lately too. Hate them!!
    evilmonk
    16th Oct 2012
    4:32pm
    my late father in law got very sick of all the telemarketers and devised a very efficient way to get rid of them
    when they rang he chatted happily to them, asking increasingly more personal details, asking what they look like, how old they were, where they lived etc. If they were silly enough to answer any of those questions, his comments would get more and more suggestive, until they hung up on him.
    Average call time 2 minutes
    Average call backs - none
    I'm thinking he got struck off their call lists pretty fast ;)
    LOL!
    techno nanny
    16th Oct 2012
    4:51pm
    Another trick I use is to pick up the receiver and not speak. I listen for 2 seconds and if no one speaks first, I then press the # button 10 times and then hang up. This drops you out of their computer. You have to press the # button before anyone talks to you. If it is someone that you know, they will automatically talk to you. I often also let the answer machine take the call and if it is someone I know, I can take the call.
    normie 39
    16th Oct 2012
    7:16pm
    I too have used the hash button if there is a delay with people speaking. Apparently
    this confuses their Computer.

    Normie 39
    Reppie
    16th Oct 2012
    6:51pm
    I still get calls from telemarketers, charity based though, so saying "sorry I can't afford to help right now"seems to work.

    What does make me mad though, is the calls from Asia, saying they are calling from Microsoft, and if I turn my computer on, follow their instructions, they will fix the problems I have!! (I am aware it is a scam, to gain access to my computer and bank details)

    Fortunately I am not that dumb - last year I had at least 20 calls from this mob, this year about 8 so far, but the year isn't over yet!!

    I had Telstra try to trace these, but it seems they are in Asia, using Skype or similar, so not trackable. I now have a whistle next to both phones, and I use them!!!
    evilmonk
    16th Oct 2012
    8:00pm
    let them run you through the process, pretend to be doing what they ask, then ask if microsoft is the same as apple....
    i also know of someone who, when told to turn on their computer asked if that was the thing with the big screen and the box underneath it and when told yes, professed to be amazed that they had a computer and said 'i always thought it was just a tv. Do i need a special pen to write on it, and if i want to go on the spiderweb do i just put the phone in front so it can see it?"
    Reppie
    16th Oct 2012
    6:53pm
    Thanks for the tip Evilmonk, i think I would have got on quite well with your father - another thing for me to try next time (she says grinning broadly)!!
    evilmonk
    16th Oct 2012
    8:02pm
    hehehe he was a lovely dirty old man ;-)
    Reppie
    17th Oct 2012
    8:48am
    why doesn't that surprise me evilmonk? LOL
    kino
    17th Oct 2012
    9:06am
    I ask them if they want to make an appointment with us, and the cost of the time is $95 an hour. Usually I get no reply and the line gets disconnected.
    MAC22
    17th Oct 2012
    4:58pm
    Well this is something new! Received a text message on my mobile yesterday which read as follows:-
    "Am Hassan, I need your assistance and partmership in investing a certain amount of money belonging to a client. Email me for more details. hassan3@ozu.e.s"
    Never heard of him, nor recognised his mobile number. Where do these characters come from????? To whom would I complain and advise of this character in case someone is duped by him? MAC22
    Fiona
    18th Oct 2012
    8:21am
    MAC22 I get those all the time in my email and just delete them as they just keep changing their email address. I get calls from overseas and if I'm quick when there's a pause I put down the phone. Last time one got through and said something about windows I said I was using a bit of putty to fix them.
    I still get calls from charities wanting me to sell their raffle tickets and even if I say I'm a pensioner with noone to sell them to they want me to take the pensioner pack of 10 tickets at $10 or similar and get quite huffy when I say I'm not interested.
    Why don't hey sell the tickets themselves like we used to do to raise money for schools?
    Mecaza
    18th Oct 2012
    10:10pm
    MAC22 I had one just like that.. the ACCC has a form on their website to report those.. NOT that I hard anything from the ACCC (no teeth!)
    lasaboy
    19th Oct 2012
    11:00am
    I am on the do not call register, but it only works for Oz companies and affiliates, not the overseas stuff as they simply do not care, If they ring in and say it's about computers, a Windows PC you say "I have a Mac", if it is about a Mac, you say "I have a Windows PC", if it is about phones you have just signed a contract, if they ask about your banking, you say you don't use the banks, what ever they say, go the opposite, works every time, failing that (if they keep ringing) just ask them to hold, then leave the phone near the TV, they soon get jack of that, I have not had calls for some time now, I think they got the message
    Pardelope
    22nd Oct 2012
    7:41pm
    The "Do not call register" is only effective in Australia AND it does not prevent charities, research companies, educational institutions, political organizations, and people/companies listed as "private" from ringing you - or selling your details to other companies.

    Being based in Australia, the register has no control over overseas call centres or companies. Do a Google search for "do not call register" to find the details on the ACMA website.


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