Tech Q&A: Facetime calls not being received

Font Size:

Karen has been trying to call one of her friends using Facetime, but for some reason she’s not receiving her calls, despite both of them having used Facetime before. So what’s going wrong?

Q. Hello YourLifeChoices, I’ve been having some technology trouble and I was hoping you could help. My friend and I have been trying to connect on Facetime while she is away on holidays. We have both used Facetime before with other contacts and had no problems and we can SMS and call each other without any issues. However, when I try to call her using Facetime, the calls do not go through and we cannot figure out why. Could you help with this? Thanks, Karen.

A. Hi Karen, sorry to hear you’ve been having trouble contacting your friend on Facetime. There are a few reasons this problem could be happening.

The first possible reason is that at some point one of you may have blocked the other on Facetime. Hopefully this isn’t the reason for your problem, but it is a possibility. So just to be sure, open up Settings > Facetime > Blocked. If your friend’s phone number is on this list, you may have accidentally (or intentionally) blocked them.

If this wasn’t the cause, check whether your device is up to date by tapping Settings > General > Software Update. If there is an update available, download and install it. If you and your friend are using different versions of iOS (the software on your iPhone or iPad), this may be the cause of your problems.

If you’re still having problems, open up Settings > Facetime and check which options are ticked in the ‘You Can Be Reached By Facetime At’ section. If either phone number or email address were not checked, it’s possible that you’ve been trying to reach each other using an option on which you weren’t available.

We hope one of these solutions work for you.

If you have any technology questions, send them to [email protected] and we’ll help you to answer them.

Join YourLifeChoices today
and get this free eBook!

Join
By joining YourLifeChoices you consent that you have read and agree to our Terms & Conditions and Privacy Policy

RELATED LINKS

Facetime: how to make free video calls on Apple devices

If you've got an iPhone, iPad or Mac, you can make free video calls.

Free talk and text with WhatsApp

WhatsApp Messenger is a free messaging app available for your smartphone.

Written by ryanbo

0 Comments

Total Comments: 0

    FACEBOOK COMMENTS



    SPONSORED LINKS

    continue reading

    Food and Recipes

    Silky Vegan Chocolate Mousse

    You may be sceptical about using tofu in a dessert, but I think you'll be pleasantly surprised. This silky chocolate...

    Wellbeing

    What is deep sleep and how can you get more of it?

    You may have heard that adults need between seven and nine hours of sleep each night. But the quality of...

    Technology News

    Why you may have to buy a new device whether you want to or not

    Michael Cowling, CQUniversity Australia We've probably all been there. We buy some new smart gadget and when we plug it...

    COVID-19

    Poll reveals support for vaccinations and compulsory masks

    Fewer Australians say they would take a coronavirus vaccination now than at the outset of the pandemic, but a big...

    News

    How to avoid being tracked online

    The internet is most likely monitoring every move you make through your computer or device and, unless you know the...

    COVID-19

    Aussies want Morrison to refute health misinformation

    Australians are fed up with the growing spread of misinformation related to the COVID-19 pandemic and want Prime Minister Scott...

    Nutrition

    The diet that can put type 2 diabetes into remission

    Consuming fewer carbohydrates can potentially put type 2 diabetes into remission. An international study involving Australia's CSIRO found that strict...

    Finance

    CHOICE tips to take charge of 2021

    Have you made a resolution to be better with money this year? After 2020, many of us could probably do...

    LOADING MORE ARTICLE...