Help for Tess when it was really needed

Tess has lived in Canberra for 57 years and after her husband Robert died, she need a little more help at home. Here’s how My Aged Care helped.

Tess's story

Tess has lived in Canberra for 57 years and after her husband Robert died, she need a little more help at home. Here’s how My Aged Care helped.

More details are available through the My Aged Care website – and the information phone line on 1800 200 422.

Tess Falconer: My name is Tess. I've lived in Canberra for 57 years. Robert, he was a very active man, and then he became quite ill, that needed special care, so these guys and girls came in to take care of him After Robert passed away, I was fit and able, and then when I wasn't able, a person came to assess me, they knew that I needed care. I went onto the aged care website and I was pleasantly surprised to see the amount of facilities that are available. And now that I know that there's transport available, I would like to know everything that they have that I can maybe use. My services have changed as a result of being in hospital this year; I needed further services, as in personal care. Once a week I have domestic assistance and that means they come in and they'll clean the house for me. I don't know about other services for other people, but certainly mine is subsidised and I pay a rate according to what I can afford and that's wonderful. Having these girls coming in to my home has made it possible for me to live in my home. My husband and I built this house together so my plan is to stay here and look at his picture, and he is still here... still here in spirit, yes.


    To make a comment, please register or login
    27th Jun 2017
    Help at home for the aged is the ideal and it is wonderful that the idea at least exists in this country.

    However I do believe that the vultures are out there waiting to cash in on the elderly who do not qualify for council help. We have already seen comment in the newspapers about how the "administration" fees can be outrageous, and how little help people get for up to $70 per hour. This is an area which also calls for investigation.

    As far as the council service of a cleaner for an hour once a fortnight goes, I think a look there is warranted as well. We know that the cleaners have to be protected from injury at work and what they do is limited by the insurance cover provided for them, but maybe an inspection from time to time would be a good thing.

    I have an elderly friend whose home is just getting dirtier and dirtier: corners in floors are full of dirt, skirting boards are left undusted, light switches are filthy, and whatever cannot be easily reached (as behind the toilet bowl) is left in a dreadful state.

    Hats off to the cleaners who care enough to do a proper job.

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