Energy plans simpler, but I’m confused
It’s now easier to find the best and cheapest energy plan for your household, right? Well, I’m confused. I’ve just received two letters from my supplier, Red Energy. I’ve been with them for about a decade. They seem to be competitive according to comparison sites. However, is it a case of the right hand not knowing what the left is doing at Red?
Letter one said, in part: “Based on your annual usage history, we have reviewed your current energy rates against our other offers and can confirm you are on our lowest cost plan.”
Terrific, I thought.
Open letter two, which said, in part: “We have reviewed your current energy rates against our other offers and based on your annual usage history, our Qantas Red Saver may cost you up to $110 less per year than your current plan.”
Please explain?
Has the ‘simplification’ of energy plans worked out for you? Are you sure you are on the best and cheapest plan for your household? Are you really sure?
What are the dates on the letters? You should contact them and ask which it is, but also ask them why you are not getting your electricity for the lesser amount anyway.