The Meeting Place

Ebay (Au) anyone?

Recently I have bought inexpensive articles on Ebay, but sadly the quality has plummeted. Before you jump all over me saying that’s the risk one takes shopping online that more people are doing, it is convenient.

 

Example 1-- A men’s 'cashmere' scarf that was ultra thin light weight rubbish, that I reviewed accordingly. Buyers have the right of review and refund but the seller will not refund until I lie changing my review to 4 or 5 stars presumably so he can flog off more crap.

 

Example 2-- An ‘engraved’ stainless steel dog ID tag which is NOT 'engraved' but printed (ink). Strangely I must wait 7 days before I can write a negative review. Ebay promise much but deliver nothing

 

Perhaps I am expecting too much. What do you think?

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Up till very recently, I've been too hesitant to purchase goods online.   Finally, have bought four things through TVSN.     The items arrived promptly and in good condition. However two pairs of slacks  arrived ok, but I realised when they arrived, I'd had litlle idea of the material.  They're ok, but next time I'll ring and ask a few questions. It's not the same as going into a shop that's for sure....but when it's difficult to get out and about, it's handy.

It seems one must 'hound' the seller to get a refund, which I have done.

All he wants to do is get rid of my negative review and has promised a full refund, which Ebay has said I will get, and let me keep his useless scarf, which I guess the dog can chew up LOL

I have been using eBay as both a seller and a buyer since its inception. I have never had a problem with eBay as a seller, and the occasional problem that I have had when purchasing from other with sellers have always been satisfied efficiently and promptly, including when refunds were wanted. 

Ebay is one of the best places to buy from, always use common sense. Never leave any feed back untill you are happy with the out come of any dealings.Look at the pictures very carefully , ask questions, if its too good to be true it probably is. You can  contact ebay to get your money back, you dont have to contact the seller if you dont want to.  I have had quiet a few refunds due to all reasons and never had a problem getting satisfaction sometimes even more than i asked for. To get the best out of ebay it takes experience for buying and selling but dont give negative feedback straight away and then try and negotiate as you put everyone against you straight away. Learn by your mistakes and keep using ebay.

Tanwin, Have had this problem myself.  Refused to be blackmailed and reported them to ebay.  Received a refund after ebay stepped in and adapted my followup feedback to say so.

Many years ago a seller sent the wrong dvd and refused to believe me when I contacted him to say so.  All I wanted was the dvd I had paid for but he insisted, because no one else had contacted him saying they had the wrong one as well, that I was lying. [how could I prove otherwise]

He actually threatened me with his lawyer - to cut a long, many months, story short, ebay asked me to return the dvd [which I had offered to do at the beginning but he shot me down in flames] as a registered parcel so we would know he had received it and I was given a full refund including original postage.  Still lost out as regestering the parcel cost almost the same as had paid originally.  AND he still waited for almost a week before refunding me.  In fact ebay had to contact him to say that the parcel had been signed for as having been delivered and he had to make the refund

Left adverse feedback and blacklisted him as well.

I very, very seldom buy from anyone with less that 97% feedback. [although I do check why they have less] - sometimes it stupid things like post slow over a holiday period

 

 

I had a similar experience recently. A seller took a month to post an item, three weeks past it's estimated delivery date. The item was fine – as advertised – but it was a Christmas present that never made it on time and when I reviewed accordingly, the seller threatened and bullied me to change the review to five stars or else they would report me to eBay. 

After trying to get the seller to be reasonable, which was like banging my head on a bed of nails, I ended up reporting them to eBay which, to its credit, took action, giving the seller a warning, and shielding me from any repercussions.

Unfortunately, these days, eBay is set up to protect sellers. Buyers beware. 

Good to see you with your dog avatar again Leon


Leon, as eBay took action against the seller to protect you, a buyer, what justification do you have for your final sentence. You reported that your relationship with the seller was not good, and when reported to eBay, you received satisfaction. So what is the problem?

I have purchased things twice on ebay, but never again.  Both times the goods did not arrive at all!  And because I live out of the country for most of the time, I was not able to contact the seller to find out why.

I have found that great caution is needed when buying so-called branded goods on e-bay from unknown sellers, especially from China. Buying from known companies has always been a positive experience for me, but China based companies or those with the sellers listed as in Australia can be a risk as the seller may be in Australia but the products they are selling are often from China and delivery can be very slow. I bought some replacement Oral B brushes for my Oral B Electric Toothbrush recently and although listed as genuine Oral B products, they most definitely are not! They look good but the quality of the bristles is inferior and they are not quite the right fit. The lower price and free delivery was just not worth it. On the other hand, I bought a set of crochet hooks which I knew came from China and although delivery was quite slow, the product when it arrived was wonderful. The same with a set of piano tools.  I have never ordered any product that failed to arrive but maybe I have just been lucky. I always take a good look at the reviews for any seller I want to use. I note carefully the percentage of negatives and the most common reasons given. It's very much buyer beware.

"I always take a good look at the reviews for any seller I want to use. I note carefully the percentage of negatives and the most common reasons given"

Thats what I have done in the past Bushbaby. But when you encounter a dodgy seller as I have who offers a partial refund if I 'change my review to a positive one' and even nominated the number of stars I was to tick.  Then offered a full refund after exchanging many messages and involving Ebay.

All this makes a mockery of Ebay's review system. I suspect they know this is happening but couldnt care less

if its made in China all you will get is rudeness or no response at al I dont know why Amazon deals with them as so many people are complaining.Somehow one of these blighters got me kicked off of Paypal sometime  back,,,Even though I am the person paying ,,,I read of a young guy who started upa business and had trouble with a customer and Paypal had frozen his assets of 70,000$ for 2 years

if its made in China all you will get is rudeness or no response at al I dont know why Amazon deals with them as so many people are complaining.Somehow one of these blighters got me kicked off of Paypal sometime  back,,,Even though I am the person paying ,,,I read of a young guy who started upa business and had trouble with a customer and Paypal had frozen his assets of 70,000$ for 2 years

I have found Ebay helpful when there has been a problem with my orders and all matters have been resolved over the years. I have had refunds when goods have arrived damaged or have not turned up. Like everywhere else the merchandise can be rubbish or a gem depending on what it is.

Remember eBay sellers take photos from the best angle. So do your research before parting with your money.

No surprise Reagan, so do real estate agents.

Tanwin ...  It's not necessary to "hound" any seller to get a refund. I have just bought my 99th item from eBay and any time there is any sort of a problem, I contact the seller first.

If he is snappy or doesn't want to come to the party then I contact ebay and open a dispute. eBay will then give you about 10 days to try and come to some agreement with the seller and then they will step in and review the situation.

I've had to do this about 4 times ( including the present item ) over all the years and there's never been a problem getting a refund. Most sellers are happy to offer you a refund in order to keep eBay off their backs.

As for you writing a bad review BEFORE you got your refund ...  What were you thinking?

'As for you writing a bad review BEFORE you got your refund ...  What were you thinking"?

Ebay have said it is my right to write a review. The seller didnt argue the quality of his goods but just wanted rid of me and my negative review.

I am aware now of the dispute process

Ebay have said I WILL get my refund but to alter my review to suit this dodgy seller I must ask the seller for a 'Revision Request' which I have, but to date he has left me dangling. I doubt if English is his first language judging by his poor text. All he is doing is making Ebay look bad

Getting a refund was probably harder  due to the  negative review of the products. Should have waited until after you r eceived  the refund. Never  had used Ebay Not  sure about the quality of goods sold

Getting a refund was probably harder  due to the  negative review of the products. Should have waited until after you r eceived  the refund. Never  had used Ebay Not  sure about the quality of goods sold

The other thing about eBay is that some of the sellers are only shipping contracters ... They arrange a deal through a company like KMart so if the customer could get bothered they would probably buy it cheaper from the company direct.

Some people demonstrably have trouble on ebay both real and imagined. I am lucky not to have.

In 1000+ purchases over 20+ years perhaps 6 or 8 things were not right. Most of those were very reasonable problems like the wrong thing packed, babies clothing rather than toys, that sort of thing. One involved a large electronic purchase from overseas. One even involved postal non-deliveriy. The sellers reacted immediately they were advised, refunding or quickly sending new versions. I was gullible enough to have had two where the seller was uncontactable and fairly evidently dodgey.These involved several thousand dollars worth of software. Opening a case with Ebay meant the full value was refunded to me within about a month. 

As seller my activity has been much more modest, maybe 70 or 80 items. Of those only one was problematic. An extremely well photographed unsued item sold at about half purchase price. The buyer reckoned it was too expensive. I wasted considerable time writing, replying to their numerous notes and offering to refund in total, even to stupidly drop a small amount off the price but that didn't suit. They wanted the item but not for what they agreed to pay for it.  They hit me with a negative. I wrote to Ebay with a full schedule of the details. Ebay actually phoned to say they regarded the negative as completely illogical and removed it immediately. The buyer got neither a reduction nor a refund.

Overall a very satisfactory experience I think. Less than 1% of transactions with any issues and no issues which a little time and good will didn't solve.

Perhaps JAID I just picked a dodgy seller who apparently is taking his time sending me a Revision Request so I can change my review, to suit him, and get my refund. But it still makes the whole review thing dishonest

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