Here's why you should contact your private health insurer

Living in isolation doesn’t mean the bills stop. But the basis for some of those bills are undermined.

Why are we paying for extras cover on our health insurance when all elective surgery was put on hold for weeks and there is little likelihood we can head to the podiatrist or the physio or the dentist – unless in some sort of emergency.

Hence, I contacted my health insurer to ask whether I could get a refund on my extras cover for the course of the lockdown.

Several days later, I received an unexpected response. My insurer was unable to refund the cost of the extras cover, but my monthly direct debit would be covered for two months – an $880 windfall. Thank you HCF.

So don’t wait for an offer from your health insurer, get on the phone or email now and ask the question. Or have you done that already?

3 comments

You need to be careful with this on, I was going overseas for 4 months, this was about 3 years ago, I contacted my health insurance to see if I could suspend the payments for that time, they came back and told me it was ok and suspended my payment. After I came back contacted them to let them know that I had returned everything returned to normal, or so I thought, when my annual statement came in it showed my starting date with this company as the resumption of my payments therefor losing all the loyalty benefits I had accrued over the previous 10 years!

But I have been going to the podiatrist, and was at the dentist a few days ago for cleaning and teeth whitening. They tell me it all allowed under present rules provided they gown and mask up. Would love to get a refund but as you can see I have been using my private health cover and in fact think I am nearly at the ,limit for dental having been a few times over the past couple of months, for a chipped tooth.

I have recently contacted my PHI'er, and far from pleased. I have only just found out that when they changed criteria last year, they changed my dental cover. I needed a branch of my denture tightened but when I went to pay, was told my PHI didn't cover this. Which it had done in the past. Of course, if I now wanted that cover, I would have to go up to much dearer level.

Speaking with my fund, they were not the slightest bit interested. Said if I change to higher level, I would have to wait 12 months. They said the small procedure I needed in my denture was classified as 'major' dental work. They also blamed me, saying it was my fault I did not read all paperwork sent out with last year's changes

They also would not offer any assistance, discount, rebate or pause during current. So am sourcing out another fund. I hate PHI, but need it for a nasty rare condition. 

3 comments



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