Money with Vision Impaired Persons

There are so many things that can be done to help people with vision difficulties and Eric has emailed in with something that sounds so simple and logical, we have to express his feelings, as we totally agree! While his fix may not help old currency, it would help greatly in the future!

Dear AboutSeniors,

My wife is vision impaired from macular degeneration (not totally blind), similarly with my 40 year old daughter. Recently they have both had poor experiences whilst shopping. My wife handed a super market check-out girl a $50 note for an $18 transaction and was given $2 change. On returning home my wife re-calculated her purse money and was positive she was correct. Quick identification of colour is not easy for MD people.

A similar incident happened with my daughter.

There must be thousands of persons in Australia with a similar disability, and I am asking what the possibility would be of having small raised bubbles embedded into the corner of Australian bank notes, when printed, to identify the value of the denomination. I.e. 2 for $5, 3 for $10 etc.

Thank you for your help.
Eric

6 comments

That sounds ok but may not work at the checkout if incorrect change is suspected. The general procedure is - if you think you have been given incorrect change, you must immediately(or as soon as possible) inform the checkout supervisor. They must then do a till count and see if it balances - and believe me, they will be honest about this as any discrepancy is serious and will be noted. If there is a discrepancy you will then be recompensed.

I worked in retail and customer service and have seen this procedure performed many times. If your till is over at the end of the day, you are in just as much trouble with your supervisor as if it was under.

That seems like a very good idea--it must be so hard for those that have poor sight--after all we have a raised part on the phone pad--and the key board as well--( 5 on the phone and j & f on the new keyboards)

I guess only those who are in charge of printing the money would be able to say whether it could be done or not.



However it still would not help at the checkout as once you have handed a note over and change has been given, if there is a mistake you can't just ask for it back, the till has to be checked.



Once when a large note was given to a cashier, they would identify the note out loud, as in "$50". They don't do that any more. Perhaps the solution is to arrange for assistance with your shopping - people like Blue Care will do that.

You could ensure that the visially impaired person never went out with more than $10 notes. That way, if the demanded bill was less thatn $10, they only handed over one, if it was more, they handed over the required number. Visual acuity does not impair the ability to count. I know that it may well be a pain in the rear end, but being ripped off is too.

BEVg. What a clever little Vegemite you are. Love your idea! Will keep that in mind.



Sometime in the future I am sure i will need to use that hint for myself.



Cheers

Charlee.

I withdraw my money from an ATM - it gives me $50 notes. After I have paid my bills, at the post office, I walk into a bank and ask for $10 notes. I know what I am spending - how many I have. Have only ever had one problem, with a chemist - they checked their register and realised that tI had put down two $10's, not one. The young lady was most apologistic.

6 comments



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