At the 2018 Google I/O conference yesterday, a new ground-breaking update for Google Home and Assistant was been revealed. The new feature, Google Duplex, allows users to make phone calls for you and to talk to the person at the other end to schedule appointments and reservations. 

While the feature is currently the first stage of an on-going experiment looking to integrate AI into our lives, this is a real leap forward into creating AI experiences that interact with our everyday lives. In five years’ time, I can envisage all starting interactions with companies such as Telstra, Pizza Hut and OPSM being started with a smart AI platform.